Download - THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

Transcript
Page 1: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

JOHN MCMAHON

THE DIGITAL COUNCIL EXCEEDING CUSTOMER EXPECTATIONS

Page 2: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 3: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

PEOPLE EXPECT ALL DIGITAL SERVICES TO LOOK COOL

Page 4: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 5: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 6: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 7: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

PEOPLE EXPECT TO GET TO THE INFORMATION THEY WANT QUICKLY

Page 8: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 9: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

THE DIGITAL OFFSET EFFECT JM

Page 10: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

TIME 2007 2017

THE DIGITAL OFFSET EFFECT

Page 11: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

CALL VOLUMES

Simple

Frequent

Queries

Complex

Queries

Progress

Chasing

WHY HASN’T THIS HAPPENED?

Page 12: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

SIMPLE QUERIES

Page 13: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 14: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 15: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register
Page 16: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

CALL VOLUMES

DICTATE Qs SHOWN

AND SHOULD CHANGE

WHEN THEY NEED TO

Page 17: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

COMPLEX QUERIES

Page 18: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

EXAMPLE

Why doesn’t my benefit cover all my rent?

Page 19: THE DIGITAL COUNCILApps Font Awesome Icons Box Shadow CSS Project Tectonic Ideas Edit this I Birmingham City Council ÆOAJH Edit this stylesheet:... D .„ index - Sign in Register

Top Related

Extensible Stylesheet Language (XSL)

Extensible Stylesheet Language (XSL)

Extensible Stylesheet language XSL basics

Extensible Stylesheet language XSL basics

The World of Stylesheet Languages

The World of Stylesheet Languages

XSLT (eXtensible Stylesheet Language Transformation) 1.

XSLT (eXtensible Stylesheet Language Transformation) 1.

Stylesheet 123

Stylesheet 123

IFA-Stylesheet Latest FINAL

IFA-Stylesheet Latest FINAL

XSLT – eXtensible Stylesheet Language Transformationsboley/cs6795swt/xslt-Modified_Slides_from_… · Using an XSL Processor XML XSL Processor document XML document XSL stylesheet

XSLT – eXtensible Stylesheet Language Transformationsboley/cs6795swt/xslt-Modified_Slides_from_… · Using an XSL Processor XML XSL Processor document XML document XSL stylesheet

Generic Stylesheet for Elsevier Asian Journals (APA Guide ...compuscript.com/resources/wp-content/uploads/APA... · Generic Stylesheet for Elsevier --- Asian Journals (APA Guide)

Generic Stylesheet for Elsevier Asian Journals (APA Guide ...compuscript.com/resources/wp-content/uploads/APA... · Generic Stylesheet for Elsevier --- Asian Journals (APA Guide)

Languages
Pages
Legal

Copyright © 2022 FDOCUMENTS