TECHNOLOGY PLANNING & RESOURCE ALLOCATION FOR NONPROFITS
Presented by Ned Fasullo of SimplifyIT
Everything starts with a plan…
The Nonprofit in 2009
Where to begin?
Action: Think of the technology plan as a funding proposal; the plan is driven by your agency's objectives and goals. Therefore: First decide what the agency wants to accomplish,
and then create a technology plan to help make it happen.
Remember to update the technology plan frequently as your agency's needs change and as technology changes.
A structured plan that outlines a viable technology strategy can be useful and highly relevant when approaching funders.
Before You Start…
There are important decisions to make before you start writing your technology plan. Since the process requires time, effort, resources and input from various people across your organization, adequate preparation is essential.
Start by reflecting on your situation: How long will this take?
Establish a reasonable timeline. Budget between 7–10 weeks to develop your
plan.
Before You Start…
Who needs to be involved in planning and writing? Involve the key stakeholders to cultivate
buy-in. Designate a lead person to coordinate and
focus the planning process. Find a technology champion to lend ideas
and inspiration. See handout #2 for more!
The backbone of your activities is your technology infrastructure. Is yours up to par?
Nonprofit Technology
The Basics…
Bandwidth Services Network Hardware & Hardware-as-a-
Service Telephony Services Network Software & TechSoup Email Services Website Hosting Services eMarketing Services Employee Development & Training
Basic Internet Service 101
Bandwidth is the key to your future! Types of Internet services
DSL (AT&T, Eatel, etc) T-1 (AT&T, Eatel, Sprint, CenturyTel, etc) Cable Modem (Comcast, Charter, Cox, etc) Wireless Broadband (Broadband IP, DTEL,
etc) Recommendations?
Basic Hardware101
Workstations All-in-one or not? Name brand or
not? Thin-client or not?
Basic Hardware101
Notebook vs. Netbook Size Functionality Capacity
Basic Hardware 101
Servers Do you need one? What kind? What capacity?
Basic Network Infrastructure 101
Network Server
PC’s
Laptops
Internet
Modem
FirewallRouter/Switch
Basic Network Infrastructure 102
My Data Center
InternetYour Building
With your network (servers, email, etc) hosted securely offsite in a Data Center, your employees can work and function from within your premise, or anywhere else they are connected to the internet.
Basic Telephony 101
Telephone technology is “technology”. VoIP (Voice-Over-Internet-Protocol) is the
direction you need to go. More cost effective than traditional copper
landline telephone service More business-class phone system features Not grounded by landlines – can go
anywhere
Network Software 101
Procurement 1 WORD = TECHSOUP CDW, Ingram and other distributors offer
nonprofit discounts as well Implementation
Always test before roll-out Upgrades and Windows 7
October 22, 2009 official street date
Email Services 101
POP 3 email Gmail, Yahoo, AOL, Cox,
AT&T, etc Business-class email
Microsoft Exchange Mobile synchronization
Windows Mobile/ActiveSync Blackberry Enterprise
Services GoodLink (Palm)
Anytime, anywhere delivery in real-time is key
Web Hosting Services 101
Two types of web sites Content Management System (CMS)
Simple user interface, changes made in real time, pre-built design, etc.
Custom Designed HTML No user interface, changes made by third-
party, design is whatever you want. Hosting services must be 99.99%
uptime! Content changes MUST be controlled by
you!
eMarketing Services 101
Email Marketing system iContact.com #1 in the world CAN-SPAM Compliant
Mobile Giving system vTEXT offers mobile giving, coupon and ad
delivery FCC Wireless Compliant
Facebook implementation Twitter implementation
How do we budget?
The crux of budgeting and allocating funds for technology must be thought of on a “per user” or “per device” system, with a fixed monthly fee.
Fixed monthly fees, or “managed services” allow you to cost allocate your technology maintenance, support and upgrades for 12 months or more.
All technology can be cost allocated as a per user or per device system!
What do we ask for?
Stop writing grants for new hardware only Without support and maintenance, your
costs turn variable and make it nearly impossible to budget for the best and worst of times!
Start writing grants for the funding of overall technology implementation for the organization Foundations and funders know what
managed services are. Use your technology plan as your selling tool for requesting the funds to support your monthly budget for technology!
Know your staff, know your limitations
Staff is the key to any technology implementation Age, education and prior experience
are key indicators of success or failure Management should work with their
technology vendors to provide ongoing education and training If your vendor leaves you out to dry,
then you are paying the wrong vendor. Coordinate with other agencies who all
use the same vendor to capitalize on the training opportunity.
Special offers from SimplifyIT! SimplifyIT will provide a free technology assessment to
anyone attending this workshop! Cox offers SimplifyIT clients 15% off of any cable modem
internet package SimplifyIT offers a special $350 setup fee and $25 per
month for a fully functional CMS web site http://www.lantap.org – Louisiana Nonprofit Technology
Assistance Program WORKetc.com offers a 10% discount to nonprofits who use
the following link - https://www.worketc.com/Sign_Up?AffilCode=SimplifyIT
iContact.com is supported by SimplifyIT and users receive a free trial at - http://www.icontact.com/a.pl/281589
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