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Interaction Optimizer Technical Reference - Genesys · PDF fileInteraction Optimizer in IC Business Manager ... Interaction Optimizer Technical Reference is designed to enable a CIC
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Sample Reports for Interaction Reporter€¦ · Sample Reports for Interaction Reporter Interactive Intelligence Customer Interaction Center® (CIC) 2015 R2 February 9, 2015 Abstract
CIC Cookbook - PBworkspavelgk.pbworks.com/w/file/fetch/106456773/CIC_cookbook_en.pdf5 1 Introduction The Customer Interaction Center (CIC) is the working interface used by agents who
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RMA Fall 2019 Submitted Resolutions - RMA - RMA...RMA Fall 2019 Submitted Resolutions 1) Call to Order 2) Acceptance of Order Paper 3) Resolution Session 1-19F Priority of Unpaid Property
