8/7/2019 TeamCapability
1/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.11
City University
PM 512PM 512
The Customer In The Project ProcessThe Customer In The Project Process
April 25,1998April 25,1998
8/7/2019 TeamCapability
2/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.22
City University
Operating ParadigmOperating Paradigm
Customers And QualityCustomers And Quality
Jerry HinesJerry Hines
Text: 1Text: 1stst Four Chapters, Pages 1 to 107Four Chapters, Pages 1 to 107
Case StudyCase Study Final Case PreparationFinal Case Preparation
Customers And QualityCustomers And Quality
Jerry HinesJerry Hines
Text: 1Text: 1stst Four Chapters, Pages 1 to 107Four Chapters, Pages 1 to 107
Case StudyCase Study Final Case PreparationFinal Case Preparation
8/7/2019 TeamCapability
3/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.33
City University
Class ScheduleClass Schedule
May 2ndMay 2nd
Text: 2Text: 2ndnd Four Chapters, Pages 108 to 225Four Chapters, Pages 108 to 225
Case StudyCase Study
Final Case PreparationFinal Case Preparation
May 9thMay 9th
Final ExaminationFinal Examination
Major Case ExerciseMajor Case Exercise
May 2ndMay 2nd
Text: 2Text: 2ndnd Four Chapters, Pages 108 to 225Four Chapters, Pages 108 to 225
Case StudyCase Study
Final Case PreparationFinal Case Preparation
May 9thMay 9th
Final ExaminationFinal Examination
Major Case ExerciseMajor Case Exercise
8/7/2019 TeamCapability
4/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.44
City University
The Step TwoThe Step Two
8/7/2019 TeamCapability
5/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.55
City University
Project Delivery SystemProject Delivery System
Project Delivery OverviewProject Delivery Overview
Roles & ResponsibilitiesRoles & Responsibilities
Building Client RelationshipsBuilding Client Relationships Chartering, Building &Chartering, Building &
Sustaining Project TeamSustaining Project Team
Project Delivery OverviewProject Delivery Overview
Roles & ResponsibilitiesRoles & Responsibilities
Building Client RelationshipsBuilding Client Relationships Chartering, Building &Chartering, Building &
Sustaining Project TeamSustaining Project Team
8/7/2019 TeamCapability
6/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.66
City University
Project Delivery OverviewProject Delivery Overview
How The Project Delivery System WasHow The Project Delivery System WasDevelopedDeveloped
IntroductionIntroduction
Project Delivery System & ProcessProject Delivery System & Process -- p. 9p. 9--1212
BenefitsBenefits
DefinitionDefinition
Project Delivery System ComponentsProject Delivery System Components -- p. 17p. 17
Implementing & LinkingImplementing & Linking Process Implementation ModelProcess Implementation Model -- p. 18p. 18
How The Project Delivery System WasHow The Project Delivery System WasDevelopedDeveloped
IntroductionIntroduction
Project Delivery System & ProcessProject Delivery System & Process -- p. 9p. 9--1212
BenefitsBenefits
DefinitionDefinition
Project Delivery System ComponentsProject Delivery System Components -- p. 17p. 17
Implementing & LinkingImplementing & Linking Process Implementation ModelProcess Implementation Model -- p. 18p. 18
8/7/2019 TeamCapability
7/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.77
City University
Project ManagerProject ManagerRoles & ResponsibilitiesRoles & Responsibilities
Two Primary RolesTwo Primary Roles Leader & ManagerLeader & Manager
Leadership & Management CyclesLeadership & Management Cycles -- p. 24p. 24
Six ResponsibilitiesSix Responsibilities
Client FocusClient Focus -- p. 27p. 27 Creating Project VisionCreating Project Vision -- p. 30p. 30
Building & Maintaining Project TeamBuilding & Maintaining Project Team
Finding & KeepingFinding & Keeping -- p. 36p. 36
Project Planning ?Project Planning ? -- p. 38p. 38 Resource ManagementResource Management
Ensuring QualityEnsuring Quality
Career DevelopmentCareer Development
SummarySummary -- p. 48p. 48
Two Primary RolesTwo Primary Roles Leader & ManagerLeader & Manager
Leadership & Management CyclesLeadership & Management Cycles -- p. 24p. 24
Six ResponsibilitiesSix Responsibilities
Client FocusClient Focus -- p. 27p. 27 Creating Project VisionCreating Project Vision -- p. 30p. 30
Building & Maintaining Project TeamBuilding & Maintaining Project Team
Finding & KeepingFinding & Keeping -- p. 36p. 36
Project Planning ?Project Planning ? -- p. 38p. 38 Resource ManagementResource Management
Ensuring QualityEnsuring Quality
Career DevelopmentCareer Development
SummarySummary -- p. 48p. 48
8/7/2019 TeamCapability
8/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.88
City University
Building Client RelationshipsBuilding Client Relationships
Structures & TypesStructures & Types -- p. 56p. 56
CasualCasual
ProfessionalProfessional
PersonalPersonal(?)(?)
OrganizationalOrganizational
Understanding The ClientUnderstanding The Client
Social Types (?)Social Types (?) -- p. 59p. 59
Client ServiceClient Service Communication SystemCommunication System
Here it is again!Here it is again!
Conflict ResolutionConflict Resolution -- p. 70p. 70
Structures & TypesStructures & Types -- p. 56p. 56
CasualCasual
ProfessionalProfessional
PersonalPersonal(?)(?)
OrganizationalOrganizational
Understanding The ClientUnderstanding The Client
Social Types (?)Social Types (?) -- p. 59p. 59
Client ServiceClient Service Communication SystemCommunication System
Here it is again!Here it is again!
Conflict ResolutionConflict Resolution -- p. 70p. 70
8/7/2019 TeamCapability
9/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.99
City University
Chartering & Building The TeamChartering & Building The Team Selecting & Recruiting The TeamSelecting & Recruiting The Team
The Stages of Team DevelopmentThe Stages of Team Development
FormingForming
StormingStorming
NormingNorming
Performing & ExcellingPerforming & Excelling
StagesStages --
Chartering, Building, SustainingChartering, Building, Sustaining
Team IcebergTeam Iceberg -- p. 104p. 104--105105
The Virtual Team ?The Virtual Team ? -- p. 90p. 90
Core ValuesCore Values -- Honesty, Integrity & TrustHonesty, Integrity & Trust -- p. 91p. 91
Empowerment ?Empowerment ? -- p. 84p. 84
Selecting & Recruiting The TeamSelecting & Recruiting The Team
The Stages of Team DevelopmentThe Stages of Team Development
FormingForming
StormingStorming
NormingNorming
Performing & ExcellingPerforming & Excelling
StagesStages --
Chartering, Building, SustainingChartering, Building, Sustaining
Team IcebergTeam Iceberg -- p. 104p. 104--105105
The Virtual Team ?The Virtual Team ? -- p. 90p. 90
Core ValuesCore Values -- Honesty, Integrity & TrustHonesty, Integrity & Trust -- p. 91p. 91
Empowerment ?Empowerment ? -- p. 84p. 84
8/7/2019 TeamCapability
10/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.1010
City University
Case WorkCase Work
Case SelectionCase Selection
The Blue Spider ProjectThe Blue Spider Project
Greyson CorporationGreyson Corporation
PositionPosition
Blue SpiderBlue Spider -- Objective: MediationObjective: Mediation
Gary Anderson & OmbudsmanGary Anderson & Ombudsman
Henry Gable & HR RepsHenry Gable & HR Reps
GreysonGreyson -- Objective: Labor Problem ResolutionObjective: Labor Problem Resolution
Greyson ManagementGreyson Management Greyson Employees RepresentativeGreyson Employees Representative
DoD ObserverDoD Observer
Case SelectionCase Selection
The Blue Spider ProjectThe Blue Spider Project
Greyson CorporationGreyson Corporation
PositionPosition
Blue SpiderBlue Spider -- Objective: MediationObjective: Mediation
Gary Anderson & OmbudsmanGary Anderson & Ombudsman
Henry Gable & HR RepsHenry Gable & HR Reps
GreysonGreyson -- Objective: Labor Problem ResolutionObjective: Labor Problem Resolution
Greyson ManagementGreyson Management Greyson Employees RepresentativeGreyson Employees Representative
DoD ObserverDoD Observer
8/7/2019 TeamCapability
11/11
Proprietary, Do Not Copy or Electronically Reproduce.Proprietary, Do Not Copy or Electronically Reproduce.1111
City University
Optional Assignment For May 2ndOptional Assignment For May 2nd
Extra CreditExtra Credit -- 300 Words (max.)300 Words (max.)
Most Valuable Idea Learned ToMost Valuable Idea Learned To--date In PMPdate In PMP& How I Have Already Used it& How I Have Already Used it
Extra CreditExtra Credit -- 300 Words (max.)300 Words (max.)
Most Valuable Idea Learned ToMost Valuable Idea Learned To--date In PMPdate In PMP& How I Have Already Used it& How I Have Already Used it