Talk/Listen: Working Better Together
D. Keith Robinson
!http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014
Thursday, May 29, 2014
AWDG
!
D. Keith Robinson Principal Product Designer, Salesforce @dkr / dkeithrobinson.com / dangerismyfristname.com
TALKING. LISTENING. THE BEST TOOLS.
“Sometimes the most appropriate technological solution is a person
talking to another person.” - Robert Hoekman Jr
The Tweet from @rhjr: https://twitter.com/rhjr/status/464129645688799233
“Staying on top of the hard skills needed is a necessity in the short term, but one of the best
ways to position yourself for success in the long term is to focus on the soft skills needed no matter
what technology you are working with.” - Sean Blanda
From: http://99u.com/articles/20696/you-dont-need-to-learn-to-code-other-truths-about-the-future-of-careers
“Getting the right people and the right chemistry is more important
than getting the right idea.” - Creativity, Inc.
From Creativity, Inc. by Ed Catmull (co-founder of Pixar) and Amay Wallace
“Infinite diversity in infinite combinations...symbolizing
the elements that create truth and beauty.”
- Commander Spock
THINGS TO PRACTICE
ASKING QUESTIONS
“Asking questions is at the heart of collaboration, more so than any project management software or process. And if you want to truly collaborate, I’ve found you need to allow yourself to be someone
without the answers.” - Jason Santa Maria
From: https://the-pastry-box-project.net/jason-santa-maria/2014-march-15
BEING PRESENT
ACTIVE LISTENING
“Don't talk a lot if you have high status. People will assume you're competent
and when you talk, they will listen to you.” - Marshall Scott Poole
Related: http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
BEING OK WITH NOT KNOWING
“I’ll think about it and get back to you.”
BEING BLUNT(-ish)
POSITIVE REINFORCEMENT & BRUTAL HONESTY
Being, explicitly, The Devil’s Advocate.
Related: http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
Open Skepticism An idea I got from Carl Sagan.
“It seems to me what is called for is an exquisite balance between two conflicting
needs: the most skeptical scrutiny of all hypotheses that are served up to us and at
the same time a great openness to new ideas … If you are only skeptical, then no
new ideas make it through to you … On the other hand, if you are open to the point of
gullibility and have not an ounce of skeptical sense in you, then you cannot
distinguish the useful ideas from the worthless ones.”
Related: http://www.brainpickings.org/index.php/2012/05/23/carl-sagan-the-burden-of-skepticism/
TEAM BUILDING & RELATIONSHIPS
EXPERIMENTAL ATTITUDE
OFFER TO HELP
PRACTICE SAYING THANK YOU
THE YaYY! METHOD or
Join, Invite & Wander
Related: https://yesand.squarespace.com/blog/2014/3/18/how-to-say-yes
MAKE TIME FOR THE 1-ON-1
THE WALK AND TALK
OFF SITES
PAIRING & SHARING
More: On Pairing
Some things to watch out for…in yourself.
BIKESHEDDING
Parkinson’s Law of Triviality: http://en.wikipedia.org/wiki/Parkinson%27s_Law_of_Triviality
ASSERTING OPINIONS AS
INARGUABLE FACTS
DISCREDITING CRITICISM
SCOFFIN’
“Picard management tip: Don't scoff at anything. You don't know as much as you think.” !
- @PicardTips
SEAGULL FEEDBACK
“If you’re not in the arena, also getting your ass kicked, I’m not
interested in getting your feedback.” - Brené Brown
From: Brené Brown: Why Your Critics Aren't The Ones Who Count
ONE LAST THOUGHT.
Shoshin (BEGINNER’S MIND)
More: Beginner's Mind
“Asking questions is at the heart of collaboration, more so than any project management software or process. And if you want to truly collaborate, I’ve found you need to allow yourself to be someone
without the answers.” - Jason Santa Maria
From: https://the-pastry-box-project.net/jason-santa-maria/2014-march-15
“In the beginner’s mind there are many possibilities, in the expert’s
mind there are few.” - Shunryu Suzuki
From: Zen Mind, Beginner's Mind
THANK YOU
D. Keith Robinson / @dkr dkeithrobinson.com / dangerismyfirstname.com
!http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014
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