Download - SXSW Interactive 2015: Building Trust in Community Marketplaces

Transcript
Page 1: SXSW Interactive 2015: Building Trust in Community Marketplaces

Building Trust in Community

MarketplacesSXSW Interactive 2015

Page 2: SXSW Interactive 2015: Building Trust in Community Marketplaces

Community Marketplaces

Page 3: SXSW Interactive 2015: Building Trust in Community Marketplaces

Benefits & Rewardsof Community Marketplaces

Page 4: SXSW Interactive 2015: Building Trust in Community Marketplaces

Challenges of Community Marketplaces

Page 5: SXSW Interactive 2015: Building Trust in Community Marketplaces

Strategies & Approaches

BrandingPlatform-Integrated Features

Communication & TransparencyCustomer ServicePayment Security

Insurance

Page 6: SXSW Interactive 2015: Building Trust in Community Marketplaces

Branding & Community

Page 7: SXSW Interactive 2015: Building Trust in Community Marketplaces

Branding & Trust

Page 8: SXSW Interactive 2015: Building Trust in Community Marketplaces

Platform-Integrated Features

Public ProfileReviews & FeedbackVerificationSocial Media

Page 9: SXSW Interactive 2015: Building Trust in Community Marketplaces

Public Profile

Page 10: SXSW Interactive 2015: Building Trust in Community Marketplaces

Reviews & Feedback

Page 11: SXSW Interactive 2015: Building Trust in Community Marketplaces

Verification

Page 12: SXSW Interactive 2015: Building Trust in Community Marketplaces

Social Media

Page 13: SXSW Interactive 2015: Building Trust in Community Marketplaces

Communication & Transparency

Page 14: SXSW Interactive 2015: Building Trust in Community Marketplaces

Customer Service

Page 15: SXSW Interactive 2015: Building Trust in Community Marketplaces

Payment Security

Page 16: SXSW Interactive 2015: Building Trust in Community Marketplaces

Insurance & Liability

Page 17: SXSW Interactive 2015: Building Trust in Community Marketplaces

Handling Disputes, Complaints & Disasters

Page 18: SXSW Interactive 2015: Building Trust in Community Marketplaces

Government Regulation

Page 19: SXSW Interactive 2015: Building Trust in Community Marketplaces

Thank you!

Any questions?