Strengths Based Leadership Approach to Building
Patient-Centered Medical Home Teams
Angela MitchellExecutive Master of Public Administration
CapstonePortland State University
June 2013
Topics Covered Today…
• Health care reform • Patient-Centered Medical Home teams• Strengths Based Leadership • Research Methodology & Design• Conclusions & Implications• Recommendations
Brief Background• The United States spends $2 trillion annually on
healthcare, more than any other industrialized nation
• 2010, Affordable Care Act (ACA) was signed by President Obama
• Over the next four years 50.7 million Americans will be eligible for insurance – 140,000 in Oregon
• As a result, Providence Medical Group is transforming into a Patient-Centered Medical Home
Not Just Checking off Boxes…Means a Culture Change
physician centered to team-based model
Patient-Centered Medical HomeAchieves Triple Aim
Research Questions 1. Does having an understanding of individual
and team members’ leadership strengths improve team development?
2. Will team members find the Strengths Based Leadership training useful to their role and their team?
Methodology• Interviewed with Director, Manager and 3
Change Coaches• Organizational Development Analysis using CAP– Found a GAP in team building
• Developed Training Curriculum• Experimented on 4 clinics• TDM measure & Team Evaluation Questionnaire used to test
Organizational Development Analysis
GAP FOUND
Developed & Applied Training Curriculum
Experiment 2 Clinics received
Strengths Based Leadership trainingHappy Valley
North Portland
2 Clinics did not receive the training
Glisan
Mercantile
Conclusions & ImplicationsResearch Question 1
North Portland TDMMean Score
Stage of Team Development
Team A 62 Stage 4Team B 65 Stage 5Team C 64 Stage 5
Happy Valley TDMMean Score
Stage of Team Development
Team A 56 Stage 3Team B 55 Stage 3
Mercantile TDMMean Score
Stage of Team Development
Team A 59 Stage 4Team B 62 Stage 4
Glisan TDMMean Score
Stage of Team Development
Team A 40 Stage 1
Teams who received the Strengths Based Leadership training
Teams who did not received the Strengths Based Team training
Research Question 2
Satisfied Objectives Activities Recommend Useful 2 Role
Own Strength Understanding
Team Strength Understanding
Team Develop
4.09 4.03 4.09 4.14 4.14 4.17 4.31 4.23
Physicians/PA/NP Medical Assistants/CCC Patient Relations Reps
4.04 4.04 4.25
Average scores for 35 team members who received the training
Recommendations
Questions?
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