Staff & Consumer Social Media Practice: Findings & Next Steps ReGen General Staff Meeting 30/11/16
Key findings
• 31 respondents• Access problems at Curran Place
Findings• Privacy is important• Good awareness of appropriate safe practice
strategies• Negative experiences rare (but significant)• Agency systems used to manage online
contacts
Do you currently use social media?
Which platforms do you use?
Which platform do you use the most?
Which platforms have you stopped using?
Why did you stop?
No longer use any SM: Why?
No use: Has a client’s social media use been raised as an issue?
Do you try to keep your work & private life separate on SM?
Reasons for keeping things separate?
Negative experience: Did this relate to your work?
Strategies used to maintain privacy
Have been contacted by clients on social media
What was your experience of the contact like?
How dealt with unwanted contact?
How would you deal with future contact?
Consumer workshop: key issues
• Importance of privacy (and informed decision making) for consumers and staff
• Positives and negatives associated with social media use
• Importance of understanding that social media platforms’ privacy settings change often – need for regular review.
• Need for ReGen to integrate social media use within its clinical services (where appropriate)
Consumer workshop: SM use + & -
Reasons for use:• Education, entertainment, recovery
resources, making/maintaining positive connections
Negatives:• Too time consuming, unwanted contacts• Privacy breaches e.g. stalking• Triggers – jealousy/depression, memories• Public disputes/misunderstandings
Issues for consideration
• Need for considered response to client contact (clinical judgement; how would ‘block’ be viewed?)
• Consider clients’ SM use when assessing potential risk, determining goals/actions & reviewing progress
• Understand impacts of individual/agency SM practice on others’ privacy e.g.
oTaggingoHashtagsoFB page vs profile
Next steps• Review SM policy & develop practice guideline• Teams to consider how to include SM
discussions within clinical practice• Develop safe practice resource for consumers• Opportunities for peer-led SM training for
consumers• Ongoing monitoring of patterns of interaction
with ReGen accounts & review of agency practice
• 2017 – AOD sector & consumer surveys
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