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Corporate Social Responsibility Policy
To deliver our commitment as a responsible business, we consider our Economic, Social and Environmental
impacts.
Our Team
The development of our employees is essential to the success of our business.
We respect and encourage openness and honesty in a supportive and challenging
environment, which generates empowerment, providing an opportunity for everyone
to participate in the success of our business.
Equal opportunities are available for all employees to develop their skills and knowledge within the business.
A Manager has consistent management skills, knowledge and behaviour attributes. The philosophy being, an
‘open door’ approach, this encourages employees to discuss any initiatives or personal needs. We also
implement an annual formal performance review system, where employees and their managers discuss key
individual performance and development objectives.
We aim to attract the best people to enable them to fulfil their potential and enjoy careers with competitive
remuneration and rewards.
Learning and Development
Smart Parking is dedicated to providing quality standards of service to our Clients. An important part of our
commitment to quality is that we believe in investing in the people who work for us in an equal and open way.
We provide or arrange all training that is necessary for our employees to perform their duties competently and
safely. A highly skilled workforce is the path to higher productivity, competitiveness and profitability.
Upon commencement of an employee’s employment at Smart Parking, they undertake an induction to
explain to them ‘life at Smart Parking’. All company rules and procedures are discussed and training
requirement identified. Our employees participate in annual performance reviews to identify training needs
that will assist with their role and achieving the department objectives. We offer the following opportunities for
learning and development:-
Work Based Learning (Vocational)
NVQ Level 2 – Controlling Parking Areas & Conflict Resolution
NVQ Level 3 – Supervising Parking Areas
Further /Higher Education
Day / Block release
External Training
Knowledge Specific
In-house Training
Mentoring & Knowledge Sharing
We work in partnership with local learning consultancies which
provides subsidised training opportunities which are available for new and existing employees.
…Future aims
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We will seek to attain business leads locally to enable us to maintain our collaboration with local suppliers
maximising on the regional social and economic benefits.
Our industry
We are members of the British Parking Association’s (BPA) Approved Operator Scheme and we are regularly
audited by the BPA and DVLA against their approved codes of practice.
We promote working in association with local businesses, where we have formed long term partnerships
bringing best value and innovation for our mutual Clients and employees.
Carbon Footprint
In order to manage our carbon footprint, we have carried out an independent audit as part of the ISO 14001
accreditation to ascertain our current footprint and provide recommendation on how to reduce our Primary
(Direct) and Secondary (In-Direct) footprint emissions.
We have introduced a ‘travel – best practice’ policy which has encouraged management and employees to
utilise car sharing and public transport for business travel. We also encourage the use of telephone / video
conferencing to eliminate unnecessary long distance travel for business meetings.
…Future aims
To assist with developing our ISO 14001 accreditation, we have formulated a working group to focus on the
following areas to reduce our carbon footprint:-
Energy Use/Water Use/Waste Production/Business Travel
Waste Management
In addition to fulfilling our duty of care which is required under the Environmental Protection (Duty of Care)
Regulations 1991, we have formulated an agreement with our waste management company to segregate our
site waste. This is in accordance with our company waste management target of 90% of site waste being
reused and recycled.
Recycling of our paper is an initiative we have been supporting for many years. including sensitive information
by on site recycling shredding service.
…Future aims
Create and promote a greater site awareness for the ‘4 Rs’ Retaining, Reclaiming, Reusing & Recycling all
products and materials. This will bring savings on new products and materials, reduction in transportation costs
and waste disposal costs.
Waste champions will be developed within the business to further promote and cascade the requirements and
benefits to individuals and the environment. This will encourage our employees to take responsibility and
contribute to delivering our sustainable business objectives.
In 2013 gain ISO14001, through the Integrated Quality Management System.
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