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SMALL BUSINESS AND HOME SOLUTIONS |WWW.COMPTROUB.CO
catalog
TECHNOLOGY SOLUTIONS
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Computer Troubleshooters is the perfect marriage of friendly, responsive service from a locally ownedbusiness with the knowledge and support of a large network. When you hire your local CT you can relax knowing tha
they have been screened and trained by the technology support franchise ranked #1 by Entrepreneur Magazine AND
Franchise Business Review. Your local CT has access to tools, training, and special vendor partnerships that make them
the perfect partner for any of your technology needs, plus support from almost 500 other Computer Troubleshooters
offices around the globe.
As a fellow small business owner your Computer Troubleshooter knows the challenges every small business faces,
and also understands how technology can help your business run more smoothly, more efficiently, and more profitably.
This catalog highlights the benefits of some of our most popular small business technology solutions. For more
information or to schedule a free consultation on which solutions may be right for your business, call your
Computer Troubleshooter anytime.
Introduction
Computer Troubleshooters: The Best of Both Worlds
FranchiseBusinessREVIEWTM
Sharing the franchise experience
2009 Honoree
Franchisee Satisfaction Awards
TM
All contents Copyright 2009, 2010 CT-Global, LLC
Market First Ad
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Table of Contents
Technology Solutions Catalog
B.E.S.T. Program (Business EnhancedSupport Technology)Do IT issues hurt your productivity?... page 4
Backup & Disaster RecoveryIs your business and IT data protected?... page 6
Data RecoveryNever assume that your data cannot be
recovered!... page 7
IP TelephonyAre you looking for an affordable, professionalcommunications solution?... page 8
HaaSHardware Sales & HaaS / Leasing... page 10
Internet Security & ComplianceHow Safe Is Your Data?... page 11
Website Design & Hosting
Does your business have an internet presence?... page 12
SEO & SEMSearch Engine Optimization & Marketing... page 13
Cloud Computing / SaaSHardware-as-a-Service & Software-as-a-Service... page 1
Internet Video HostingKeep an eye on your Business or Home... page 15
Electronic Document Management& Specialty Services Still filing the old fashioned
way? Theres a better way...page 16
Computer Systems & ServersTrusted, Independent Advice...page 17
On Demand Services (Break/Fix)Does Your Business Need Technology Support?... page 18
H.O.S.T. ProgramHome & Office Support Technology... page 12
Broadband Solutions for Business
F I R S TY o u r S i n g l e S o u rc e M a rk e t i n g S o l u t i o n
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At Computer Troubleshooters we recognize the critical role that computers, networks, and technology in general plays every small business. From email and word processing to online banking and e-commerce, every small business depen
on technology to maximize their productivity and their profitability. But what happens when your technology lets you
down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spen
answering software questions for others in the office? And if your system crashes, how do you recover your data?
Thats why we created Business Enhanced Support Technology (B.E.S.T.), the industry s leading support plan for small
businesses. For a flat monthly fee we do the following:
Handle any computer, network, or server problem (including Windows, Virus,
& Spyware problems) via remote support or on-site.
Monitor your technology 24/7, including preventing up to 80% of all computer problems
before our customers are even aware of them.
Install advanced remote support tools to enable our team to diagnose and resolve problems
quickly if they do occur.
Monitor your backup system to be sure your data is backed up safely.
Provide a Helpdesk so all your employees have prompt, easy access to high quality support
consultants anytime they have a computer question or problem.Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)
Guarantee No Downtime (on our Trouble-Free plan.)
B.E.S.T. Program
Is your business technology-reliant?
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We are VERY happy with the service from Computer Troubleshooters - they respond in a very timely manner. Most of the time,they can handle any problems remotely or they arrive within two hours of a phone call. The professionalism and promptness.
Repairs are completed correctly the first time and in a very timely manner. The cost of repairs is 75% less and the down time is
non-existent these days - much improved from the previous companies that we dealt with. I would absolutely recommend
Computer Troubleshooters! They complete repairs correctly the first time and are always available when we need them.
Debbie, Valley Regional Surgery Center, Piqua, Ohio, USA
B.E.S.T. Program
Do IT issues hurt your productivity?
For more information about B.E.S.T., including a
FREE 30-day trialof our B.E.S.T. monitoring systems, contact us today!
Lite Basic Proactive Trouble-Free
Description (Includes) Monitoring OnlyMonitoring+Remote
SupportTotal Support
Total Support with
Guarantee
24/7 Acve Monitoring of all
Computer Systems Remote & Phone Support Standard Rates Unlimited Unlimited Unlimited
On-Site Support Standard Rates Discounted Rates Unlimited Unlimited
Monthly Execuve IT Status Reports Patch Management & Security
Analysis Backup Monitoring Preventave Maintenance Included 1 Yearly Tune-Up 2 Yearly Tune-Ups 4 Yearly Tune-Ups
No-Downme Guarantee
Small Businesses owners around the world have been raving about ourB.E.S.T. programs. The benefits they often cite are:
Less Downtime.
Higher Staff Productivity (less time wasted on computer problems, questions or vendors.)
Being more Proactive versus Reactive with IT solutions.
Predictable Expenses for Easy Budgeting (many services are covered in a flat monthly fee
Peace of Mind knowing someone is working 24/7 to keep their systems running
smoothly, and will respond quickly if emergencies do arise.
Reduced Costs compared to the old-fashioned pay by the hour approach.
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Backup & Disaster Recovery
Is your important business data protected?
Its something no business owner wants to think about: What would happen if tomorrow all your data were gone? Allyour client records, emails, documents, accounting files, artwork, and HR files gone? History tells us that almost half
(43%) of business who suffer catastrophic data loss will never reopen, and even more will be out of business within a
year. Small businesses are among the most vulnerable because too-often they lack full-time IT support, which means
backups may not be running, or may not be backing up all critical files.
Fortunately Computer Troubleshooters has easy Backup & Disaster Recovery solutions for businesses of all sizes. Our
available solutions range from simple, low-cost online backup options up to our Ultimate BDR solution which includes:
Near-Real-Time backup to a local BDR server device.
Simultaneous backup for 1 to 20 local Windows Servers.
Secure Remote Storage: all backup images are securely transmitted to two remote servers for
maximum safety and protection from catastrophic disasters.
On-Site Virtual Server: In case of a Server Failure, our On-Site Virtual Server can be remotely
configured to assume the functions of the dead machine in about an hour. This allows our
clients to continue working while we work to repair the dead server, and makes restoring the data
to the repaired server very quick and easy.
Data Restoration: Local restoration from the On-Site Virtual Server is quick and easy. In case of acatastrophic situation where all data and the On-Site Virtual Server is lost, a replacement Virtual
Server can be configured from the remote images and shipped to the client site (or an alternate site)
within a few days.
Complete Management: For BEST clients, The Ultimate BDR solution is monitored 24/7 by our Network
Operations Center, and in the case of any problems or issues the local Troubleshooter is immediately alerted
Acronis Backup & Recovery 10offers SMBsan all-in-one solution they can afford to simplify and automatetheir backup and disaster recovery for local and remote users.
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Secure backups. Reliable restores. Expert support
30-day FREE trial
Web: www.drbackup.net Toll Free: 888-716-5816
Ask Computer Troubleshooterstm to set you up today!
Protecting businesses since 2001
Data Recovery
Data loss is more than frustrating for a small business it can be a crippling or even fatal event. ComputerTroubleshooters works with best-of-breed data recovery labs who have been specializing in small business
data recovery and hard drive repair for over 22 years. Our joint services include:
Computer Troubleshooters offers a complete data recovery service specializing in recovering data from Desktop Drives,
Laptop Drives, External Drives, Servers, RAID Systems, Network Attached Storage Devices (NAS), Storage Area
Network Devices (SAN), Flash Drives, and Camera Media.
Using a former hard drive repair facility that has offered data recovery services for over 22 years, we are uniquely
qualified to offer recovery services for data losses caused by power surges & outages, static electricity, lightning strike
fires, floods, other natural disasters, sabotage, viruses, equipment malfunctions, accidents, & user error (deleted files,
formatted / f-disked drives).
Hard Drive Recovery
RAID / Server Recovery
NAS/SAN Recovery
Camera/Flash Recovery
PC/Windows Recovery
Apple/MAC Recovery
Encrypted Drive Recovery
Linux/Unix/Sun/Novell
Never assume that your data cannot be recovered!
Computer Troubleshooters routinely recovers data from failed hard drives caused by:
Mechanical Failure (Clicking, Grinding, or Unusual Noises/Will Not Spin)
File System Damage (Lost Data, Will Not Boot, Drive Not Accessible)
Bumped or Dropped Drives
Viruses or User Sabotage
User Error Such as Accidentally Deleted Files or Formatting
Static Electricity, Power Surges and Outages
Natural Disasters Such as Lightning Strikes, Fires, and Floods
If you have suffered a hard drive failure or computer crash, contact your
Computer Troubleshooter for a fast estimate today!
Never assume that your data cannot be recovered!
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IP Telephony (VoIP)
Affordable, Professional Communications Solution.
Every small business needs an affordable, professional communications solution. Todays IP-based telephony systems alight years ahead of older proprietary phone systems, and make it easy to add features that were once available only o
the most expensive phone solutions. Your Computer Troubleshooter can work with you to design an IP-based telephony
solution that incorporates any of these features:
40% to 80% less than the cost of a traditional phone system.
Unlimited extensions.
Unlimited auto-attendant (i.e. press 1 for sales, press 2 for service, press 9 for a dial-by-name directory.)
Unlimited voicemail.*
Voicemail-to-Email: receive your voicemail messages in your inbox
(great when working from home or on the road!)
Music-on-Hold.
Direct-Inward-Dialing (specific phone numbers to reach people directly, without the menu.)
VoIP support for low-cost calls and extra phone numbers for callers inside the US and around the world.
Integration with Outlook or other CRM packages.
IP Telephony systems can start under $1000 depending on the features desired. Talk to your Computer Troubleshooter
today about how an IP Telephony system can help your business succeed.
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IP Telephony (VoIP)
More Features + Less Money = No Brainer
Big Business Capabilities.Small Business Price
Designed as a single appliance
the BC200 includes:
- Phone System
- File Server
- Email Server
- Router
- Firewall
- Wireless Access Point
- VPN Remote Access
- Automated Backups
- VoIP and Standard phone lines- 8 port switch
- Expansion port
- And much more
Contact Your
Computer Troubleshooters
Representative today!
More than just a phone system,
the Sutus Business Central 200integrates all of the essential
IT and communications tools a
small business needs.
www.sutus.com www.polycom.com
One Appliance.One Solution.
Follow-Me support sends calls to your cell phone or other local phone wherever you are.
Queues route callers to groups of employees who can handle their calls.
Scheduler functions change your menus and recorded messages depending on the time of day.
Easy, drag-and-drop call transfer functions.
Support for both new IP phones and traditional analog phones.
Dial-by-Name directory.
Telecommuting: use an IP phone at home or wherever a suitable internet connection is
available (great for branch offices!)
Conference Bridges (for easy group conference calls.)
Intercom, Call Forwarding, Call Waiting, & Call Return functions.
Useful Reporting & Graphs.
Easy Call Recording or Monitoring.
Disaster Survivability: routes calls to your employees even if they cannot go to the office.
Can reduce phone call charges & long distance by up to 80%.
Features continued...
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HaaS
Hardware-as-a-Service
What if, instead of paying up front for new computers and software and then worrying about when to upgrade them inthe future, you could just pay a simple monthly fee to rent the technology you need, as you need it?
With a HaaS solution all your technology expenses hardware, software, maintenance, and support can be rolled in
one easy monthly payment, which is often less than youd pay if purchasing them yourself.
For more information and to see if a HaaS solution is right for you, contact your
Computer Troubleshooter today!
Theft Protection for your Servers,
Computers and Projectors
Email: [email protected]
to get more information
We are very satisfied with the easy to understand advice we get from Raymond and his team, the excellent prompt service,can do attitude and also the value for money provided in both products and also charged hourly rates for what is done. Also - the
referal to a HK based computer troubleshooter when I had an issue when i was away. Less frustration, good security in terms of
know backups all done and all systems in good shape for busy times.
Moneuan Ryan - Jet Design Studio Ltd, Mairangi Bay, Auckland, North Shore
HaaS Example:
New Dell Server + FOUR New Desktop Computers
w/ monitors. Total price with installation: $3800 to $6000
if purchased traditionally.
Same systems, same installation PLUS24/7 monitoring and all support: $300
to $660 per month (for everything) on a
HaaS-style plan
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Internet Security & Compliance
How Safe Is Your Data?
Computer Troubleshooters are experts in securing your valuable data (and reputation) from threats both internal andexternal. As the internet becomes more and more a part of normal business operations, so does the need to make su
your data is not only safe but also in compliance with any applicable industry or governmental requirements (such as
HIPAA, GLBA, CIPA, SOX, Canada & UK Data Protection Acts, etc.). Computer Troubleshooters can design a custom
Security & Compliance program for you with some or all of these features:
Perimeter Defense keeps outside eyes from accessing your computers or data.
Endpoint Defense protects each PC on your network (including mobile solutions like laptops and smartphone
Email Defense scans incoming and outgoing emails to find and remove viruses or other malware, while also
retaining communications when required for regulatory compliance. Document management: scan & store electronic copies of required documents, with scheduled future de
struction dates to comply with archival regulations.
Employee activitiy monitoring (including IM) & reporting
Surveillance cameras & archiving
Network Policy-based security, including restricting use of USB-based storage.
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Website Design & Hosting
Does your business have an internet presence?
An effective internet presence is a must-have for any small business today. More and more customers are using websearches when they previously might have used yellow pages or other traditional sources, so a small business who
doesnt appear at or near the top of relevant web searches is going to miss out on potential business.
Your local Computer Troubleshooters office partners with small business website gurus around the country and around
the world to make sure you get the right website for your business at the right price!
Having a website, and even getting people to view your website, is not the goal: getting people to BUY from your
website is what you really want. So we work with website designers who know how to create content that is compel
and informative for your website visitors, and thus more likely to facilitate sales. A sale might mean an actual purcha
from your website, or a phone call or email from a prospect who wants to hire your firm based on the information they
received from your site.
Our team of professional web designers are ready and able to solve your web issues. We have the expertise andexperience to provide you with the perfect solution at an affordable cost. Visitwww.ctdesignteam.com to view our
design portfolio and see what we have done to help a wide range of business and organizations.
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SEO & SEM
Search Engine Optimization (Organic)Building on your content-oriented website, our designers will work with key search terms for your business to optimize
your website based on the most recent search engine algorithms. Our consultants are skilled in building relevant,
effective websites that rank well when local customers are searching for your offerings. They also constantly reassess
the embedded keywords to make sure your website continues to move to the top of the search results. These search
results are often called organic because they occur naturally, without any direct payment to the search engine.
Search Engine Optimization also delivers a solid return on investment by promoting your site 24 hours, 7 days a week.
Search Engine Marketing (Paid)
A good search engine marketing campaign includes both organic and non-organic (paid) components. The key to an
effective campaign is being able to work within our clients budget to find the most effective balance of paid and
organic advertisements. Our SEM partners work to manage your campaign so that each month your ads are updated
and refreshed based on the most recent search and keyword data for maximum results within your budget.
Social Media Marketing
Todays most effective websites include social media components, which include blogging, social networks (including
Facebook, Twitter and Myspace), business networks (LinkedIn), discovery sites (Digg, StumbleUpon), and multimedia
(Youtube, Flikr). Incorporating a social marketing component increases the likelihood that your website will bediscovered directly, plus it generally increases the organic search rankings of your website as well. SMM can also
improve the effectiveness (sales rate) of your website by improving the perception potential customers have of your
knowledge and services.
To find out more about how Computer Troubleshooters can help you build a
compelling and comprehensive internet marketing strategy, call us today!
www.facebook.com/nocomputerproblemswww.facebook.com/technologysolved
Visit Us @
Search Engine Optimization & Marketing
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I am happy with the services provided by Computer Troubleshooter William Pickett. Not only is he professional, careful anddiligent in his work, he is untiring in his efforts (successful) to ensure that not only is the programming on the computer working
properly but that the client is satisfied. Unlike many in his profession he explains his work so that an intelligent, non-computer-
specialist can understand and does so in a manner that does not seem either condescending or patronizing. I would recommend
you to others and have done so.
JDW, Matthews, NC
Software-as-a-Service (SaaS)
Cloud Computing / SaaS
SaaS is just a fancy way to talk about software on-demand. Many applications, including customer databases, Exchan& general email, SharePoint collaboration tools, Blackberry services, and web meeting software just to name a few, ca
be easily hosted elsewhere and accessed via the internet. This means you can access them from any web-enabled PC
and you dont have to worry about maintaining your own servers or backing up your data the host provider takes care
that for you.
Share projects, tasks, calendars, and documents with with Sharepoint or Webex Web Office.
Implement enterprise-class email with calendars and synchronization abilities through Hosted
Microsoft Exchange.
Push Email to your Blackberry, Windows Mobile cell phone, or iPhone with Hosted Exchange,Blackberry, or Goodlink mail services.
Conduct online meetings with employees or customers using Web Conferencing.
Protect your Email and Network from Viruses, Spyware, Phishing, and more using Hosted Email
Filtering & DNS Filtering.
Archive past emails for backup or regulatory purposes using Hosted Email Archiving.
Backup all the critical data on your servers and individual PCs using Online Backup & Hybrid Backup solution
Give employees access to their PC from any internet-connected PC using our Remote Access solutions.
Access hosted solutions for Word Processing, Spreadsheets, Database, & CRM solutions using our
Hosted Office solutions.
Save $$ on software licensing with Hosted Virtual Desktops.
Reduce costs and management overhead with Hosted Virtual Servers.
Pricing for SaaS solutions varies but is generally priced at an amount per month per user, so you can easily scale up or
scale down as needed. Ask your Computer Troubleshooter for more information about any of these SaaS solutions.
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Keep an eye on your Business or Home
Internet Video Hosting
As a business owner and/or manager, youll enjoy tremendous benefits from the ability to record and/or monitor yourvideo over the internet by watching it at your convenience, from anywhere. This ability is especially valuable when you
have multiple business locations. You can significantly reduce budgetary expenses, by eliminating non-essential hardw
such as a DVR, and still improve the security of your business. More business owners are now utilizing video as a train
and management tool to improve the productivity of their employees.
Wouldnt it be nice to look in from time to time and make sure that everything is at it should be, or to be automatically
notified when an event occurs?
Benefits for business owner.
Are your employees performing as instructed duringyour absence?
Is your cash register properly cared for?
Is your cleaning service performing appropriately?
Are you staffing proportionately to known traffic flow?
Whos stealing from you?
Software benefits
Immediate notifications (Motion event detection)
User friendly VCR style buttons to review recorded video
3, 7, 14, 32, 45 and 60 day fulltime video archiving available.
View cameras in Live or Archived mode
User name and password protection (Multiple user authority levels )
Web Based Application - No software to install.
View an unlimited number of cameras/locations.
No need to buy other cameras. (works with most legacy systems.)
Works with wireless cameras (analog cameras will also work) Easily move a wireless camera from one spot to another
The system works with DSL, cable, cellular broadband and satellite networks.
And the benefits for residential clients.
Have your children arrived home safel
Do the neighbors kids swim in yourpool when youre away?
Is your automobile being vandalized?
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Electronic Document Management & Specialty Service
Still filing the old fashioned way?
Still filing the old fashioned way, with bulky filing cabinets and a myriad of folders and labels? Ever have to search theoffice to find out who has the client file you need? Theres a better way. Large companies have switched to digital doc
ment management systems to transform time-consuming manual filing & retrieval processes. Now Computer Trouble-
shooters is making the same technologies available to small businesses at an affordable price.
Digital Document Management solutions not only speed file, storage, and retrieval processes, they also enable efficien
collaboration for all your employees. Other benefits can include:
Immediate on-demand access to filed documents from any networked computer
(including optional remote access with proper authorization.)
Easy search & retrieval functions let you search for files based on customer, transaction type,
date, or any other key information.
Related documents can be linked for easy retrieval.
Security & Privacy features limit access to selected information by user.
Easy Record retention assists in regulatory compliance.
Easy scanning & filing system.
Track file access for process monitoring and regulatory compliance.
Fewer bulky file cabinets & boxes taking up valuable office or expensive storage space. Fewer filing errors & fewer opportunities for lost files.
No more wondering Who has the Johnson file?
Easy integration with Quickbooks or CRM systems.
Digital Document Management
systems start at under $2000.
For a complete review of how to cut through your
paper clutter for a more efficient, more produc-
tive office, contact your Computer Troubleshootertoday!
Ask for a free copy of The Paperless Office, a
whitepaper on the implications and realities orga-
nizations face in their attempts to go paperless,
by Troy State University.
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Computer Systems & Servers
Purchasing new computers and hardware is easy, every retailer will sell you whatever they have instock or on special. How do you know what is best for your business? At Computer Troubleshooters our
business is managing IT networks and ongoing computer performance, we dont derive the majority
of our income from hardware sales. We can help design the right specifi cations for your needs on a
holistic basis. If you purchase the hardware we will integrate it into your network.
Too often we are brought in after the event to help setup and integrate hardware that is inappropriate
or incompatible with the existing IT network. We see prevention as far better than cure.
In putting together a network solution, upgrade or a simple hardware addition we can help in
recommending the solution, quote on purchasing (if required) and integrating. This includes migrating
data from an old computer/server to new hardware.
Wireless routers The quick and inexpensive alternative to fixed wire networks.
Firewalls Hardware based firewalls offering protection, flexibility and management.
Switches For the efficient transfer of information between multiple computers.
Desktop computers Customised to your specific requirements, applications and business plans.
Desktop monitors Energy efficient space saving flat screen monitors are available in many sizes. Laptop computers Laptop specifications vary incredibly and need to take applications and storage
requirement into account.
Servers As your business grows a server can provide access to email, calendaring, centralised file
sharing, back ups and even remote secure access.
Storage devices Onsite external storage devices provide fast retrieval of recently deleted and
archived files.
Printers Printer specifications vary considerably on networking capabilities, paper handling speeds
and toner costs. We can recommend a solution that takes into account business needs as well as
both upfront and ongoing costs.
Trusted, Independent Advice
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Service on Demand
Does Your Business Need Technology Support?
Keeping your business in business is our business. Service on demand is our most flexible service offering: simply callus whenever you need us for services such as:
Page.
On demand services are available to small business and home office customers without a service contract at a
reasonable hourly rate (or fixed-fee pricing for carry-in and some special services.)
New equipment - Sales and installation.
Virus/Spyware - Protection and Removal.
Hardware - Installations, setups, repairs, routine maintenance and tune-ups.
Software - Licensing, installation, upgrades and troubleshooting.
Networks - Fixed and wireless, installation, support and troubleshooting.
Servers - Design, installation, support and maintenance.
Email and Internet - Setup, assistance and spam protection.
Security - Internet (virus/spyware/trojans/malware) protection and removal.
Data Protection - Backups and data recovery.
Web - Website Design and hosting.
Mobile email - Windows mobile and Blackberry setups and maintenance.
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Home & Office Support Technology
H.O.S.T. Program
Dont forget your home PC! Our clients liked our BEST business plans so much they asked for something similar tomanage their home computers, so we created H.O.S.T. (Home & Office Support Technology). Based on similar technolo
to BEST, our inexpensive HOST plans give you peace of mind without breaking your wallet.
Your 1 Year Subscription Includes:
FREE Anti-Virus ($40 value)
FREE Anti-Spyware
*Pre-Screened* Windows Bug Fixes
1 remote tune-up annually ($99 value)
24/7/365 Crash Avoidance and System Health Monitoring
Quarterly PC Health Report
Unlimited Online Backup ($50 value)
Discount on Additional Services!
All for about $1 per day!
Managed Services PlaHome & Office Support Technolog
Computer Troubleshooters in conjunction with Neocode Software can increase
your sales and productivity through custom designed, web based solutions.Contact your local Computer Troubleshooter for more information.
www.neocodesoftware.com
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Chip Reaves
Computer Troubleshooters
755 Commerce Drive, Suite 605
1-800-504-8071
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