SOCIAL ETHICS
CONSIDER SOME OF THE BENEFITS OF ETIQUETTE
Gives professionals the tools to impress clients and colleagues.
It puts others at ease so that business can be conducted.
Helps to establish rapport with others more easily.
Gives the organization an overall polished, professional image.
INTRODUCTION
HANDSHAKE
A firm handshake signifies professionalism, credibility, competence and confidence
A weak handshake is interpreted as the opposite of the above
REMEMBER NAME
Speak your name clearly. This is important as you would like the other person to register your name
Repeat the name after you’ve been introduced. Then use it again as soon as possible, to underline the name in your memory bank. Repetition helps
Look at the person as you say his / her name
EXCHANGING VISITING CARDS
Manage Visiting Card exchanges flawlessly and to be given by the right hand
Always have a stock of Cards Present the Card face up Take time to look at the Card once
having received the Card do not put it in the back pocket
Do not write on the Card in presence of the giver
NEVER turn down an offered Card Be selective when distributing Cards
DO NOT JUMP
Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond
MIND YOUR BUSINESS
Don’t ask personal questions!
Like…
How much did that cost?Why did they divorce?Did you get a raise?
HOLD THE DOOR
Whoever (guy or gal) gets to the door first should open it and hold for others who are following.
KEEP YOUR WORD
Do what you promised you would do!
Make that phone call!Write that note!Make the arrangements!
DOING LUNCH
Whoever invites a colleague or client to a business lunch pays for it—that includes the tip and parking if necessary.
POINT TO BE KEPT IN MIND
SMILE : A UNIVERSAL LANGUAGE ENTHUSIASM . POLITENESS AND RESPECT. COMPASSION, HUMANE AND
EMPATHY. KEEP YOUR WORDS / PROMISE. APOLOGISE WHEN WRONG AND
LEARN. USE “PLEASE”,“SORRY”, ”EXCUSE
ME” AND “THANK YOU”. DIFFERENCE OF OPINIONS NEED
NOT BE SHOUTED BUT CONVEYED WITH DIGNITY AND PROPER RESPECT
THANK YOU
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