© 2013 IBM Corporation
Social Content Management Solutions for IBM Connections Joel Demay – IBM Collaborative SolutionsTechnical Leader – Middle East and Africa
© 2013 IBM Corporation2
Please note:
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
© 2013 IBM Corporation3
Agenda
Social Business Platform
What is Social Content Management?
Product Demonstration
IBM Connections Content Manager at a glance
Questions
© 2013 IBM Corporation4
Social Business delivers value to the organization by combining core capabilities driving business process transformation
© 2013 IBM Corporation5
Agenda
Social Business Platform
What is Social Content Management?
Product Demonstration
IBM Connections Content Manager at a glance
Questions
© 2013 IBM Corporation6
What is Social Content Management?
Social Networking:Person is at the Center
People are the most valuable asset People make connections People know things People get work done People innovate People create content People drive progress
Content Management: Content is at the Center
Content is the most valuable asset Content records single version of truth Content - better decisions, faster Content feeds business processes Content is the collective memory Content stays with organization Content is auditable
© 2013 IBM Corporation7
Social Networking is Collaboration ...… leveraging all IBM Connections services:
Profiles - Communities - Files - Wikis - Blogs - Forums - Events Media Gallery - Ideation Blogs - Activities - Activity Stream
© 2013 IBM Corporation8
Social Networking 1: Sharing
Eliminate silos of information by sharing content as well as expertise to accelerate business results
Both enterprise content and social content become discoverable by integrated analytics
Sharing of information across organizational boundaries creates new business opportunities (see ibm.com/social for examples)
Retain organizational knowledge when employees leave
Create a culture of reward and gratification as people become aware of what others are doing
© 2013 IBM Corporation9
Social Networking 2: Liking
Immediate feedback loop honoring the creator of content leading to a culture of Sharing
“Likes” elevate content to allow for viral spreading of useful information across the business
By liking posts or people Connections can make better recommendations on other resources
Useful information becomes widely available instead of lingering in silos
© 2013 IBM Corporation10
Social Networking 3: Commenting
Creating a dialog between users driving faster and more creative ways to develop ideas, concepts and content
History of comments providing context for new colleagues and team members to come up to speed on projects and team work
Interactive and threaded comments drive conversation on content that matters
© 2013 IBM Corporation13
Content Management is having Control ...… over all documents and content in an organization:
Documents - Spreadsheets - Presentations - Movies - Photos
Audio - Symphony - PDF - COLD - Images - Reports
© 2013 IBM Corporation14
Content Management 1: Check-in / out
Check-in / out controls who can edit a document
One person at a time can check a document out to make changes to the content
Other users can still open and view content or leave comments
Confidence in always having the 'single version of the truth
─ Never lose your changes
─ Coordinates user collaboration
© 2013 IBM Corporation15
Content Management 2: Folders and Taxonomies
Folder hierarchies represent the traditional way of organizing content and are still widely used to provide a logical structure for finding information
Metadata is a better way to describe the content and context to each document
Document Classes define what metadata fields are best suited for each type of content
A metadata taxonomy creates organized hierarchies of document classes and metadata to file content in multiple branches
© 2013 IBM Corporation16
Content Management 3: Approval Routing
Content often needs further review before uploading a final version to a broader audience
Approver role available for validating content
Support for single or multiple approvers, and ad-hoc nomination of additional approvers on a case-by-case basis
The review and approval routing ensures relevant content is also approved and therefore trusted content
© 2013 IBM Corporation19
Social Content Management is Collaboration ...… across all People and Content:
IBM Connections Content Manager
© 2013 IBM Corporation
Act on Content in context
Control content creation and access Discover expertise and content
Mobilize Available anytime, anywhere
With IBM Connections Content Manager, leverage the foundational capabilities of an enterprise social collaboration platform with embedded content management capabilities making corporate content available for use across the enterprise.
• Utilize social analytics and embedded search to find content and subject matter experts
• Connects people to people and people to information, content and knowledge
delivering accurate and reliable results
• Confidence in a secure and controlled content management engine to accelerate productivity and business efficiency
• Combines the ease of social tools with the power of a structured hierarchy
• Be productive on the go with comprehensive mobile support to access content when you need to
• Proactively manage trusted content across your social network
• Engage people - Embed the collaborative content creation process into your workstream
Liberate key organizational content to drive improved decision-making and business results
© 2013 IBM Corporation
IBM Connections Content Manager
Features
Core IBM Connections Capabilities
Be ready to act with up-to-the-minute, in-context views of critical business activity
Combine expertise with existing business applications to make better decisions faster
Get insight with Social Analytics to support deeper customer and partner relationships
Stay connected any time any where with comprehensive mobile support
Discover – Social capabilities - such as tagging, commenting, 'liking', and analytics. Activity Stream integration.
Fully integrated search across embedded content libraries.
Act – Activity Streams with embedded experience, commenting, tagging, pre-defined views
Control – Document check-in and check-out, version control, approval routing, metadata, taxonomy, document types, nested folders
Mobilize - Be productive on the go with viewing and commenting capabilities on a wide array of mobile devices
© 2013 IBM Corporation
Libraries and Content
Library
Members
Wiki Pages
Forums
Events
Activities
...
The Library is installedas a Connections Component
The Library can be installed as a new instance or connected to an existing FileNet server
Community owners can easily add one or more Libraries to a Community
IBM Connections on WebSphere single WAS cell
Relational Database File systems
© 2013 IBM Corporation23
Agenda
Social Business Platform
What is Social Content Management?
Product Demonstration
IBM Connections Content Manager at a glance
Questions
© 2013 IBM Corporation24
Agenda
Social Business Platform
What is Social Content Management?
Product Demonstration
IBM Connections Content Manager at a glance
Questions
© 2013 IBM Corporation
IBM Connections Content Manager
Check in/out documentsTrash can for
“soft” delete
Count and sort by number of
Likes and Downloads
Nested folders
Views*
*Views
© 2013 IBM Corporation
IBM Connections Content Manager
Like or Unlike a document
Threaded Comments,
keeping version context
Create, re-use, remove Tags
Breadcrumb trail
© 2013 IBM Corporation
IBM Connections Content Manager
Approved versions and
current drafts are displayed
Draft is only available to author or reviewer
© 2013 IBM Corporation28
IBM Connections Content Manager at a glance
IBM Connections Content Manager provides a rich social content and document management experience inside IBM Connections Communities
IBM Connections Content Manager (CCM) is an add-on to IBM Connections
Fully integrated social features, e.g. Tags, Likes, Download Count, Following
Traditional Content Management features, e.g. Check in/out, Approval Routing, Nested Folders, Full-Text and Metadata Search, Document Types and Metadata
Content Management becomes as easy to use as Social Tools
Fully integrated into the Activity Stream
Provides migration tool for documents in a Quickr Document Library to be moved into CCM
© 2013 IBM Corporation29
Agenda
Social Business Platform
What is Social Content Management?
Product Demonstration
IBM Connections Content Manager at a glance
Questions?
© 2013 IBM Corporation
Come give us feedback on Connections 4.0 and beyond
Review design prototypes or help us do a usability study. Provide feedback about document management capabilities, micro-blogging enhancements and more. Join us all week in the “Design Lab” @ Asia 4 in the Dolphin.
Get answers to questions you've always wanted to ask, provide feedback from your own experience, and make suggestions for new features. Join us all week in the “Meet the Developer Lab” @ Asia 1 & Asia 2 in the Dolphin.
© 2013 IBM Corporation31
• New IBM Social Landing Page http://ibm.com/social
• Latest product info, research, podcasts, and more http://www.ibm.com/lotus/connections
•IBM Connections Team Blog http://ibmsocialsoftware.com
•Assets, discussion, and opinion about driving
the adoption of IBM social software http://www.ibm.com/blogs/socialbusiness
•App/Widget Catalog
http://catalog.lotus.com
External Resources and Information
© 2013 IBM Corporation
Start Your Social Business Journey Now!
Social Business transformation delivers real business value
Social Business is not an option – it's a mandate
Becoming a Social Business is easy with IBM Connections
ibm.com/social
© 2013 IBM Corporation33
Legal disclaimer
© IBM Corporation 2013. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
All references to Greenwell refer to a fictitious company and are used for illustration purposes only.
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