SMART APPS FOR SMART CITIZENSCRAIG HECKRATH
Enabling citizens in the smart city using mobile technology
Smart Apps for Smart Citizens
CITIZEN PROBLEMS
Slide 2
CITIZEN PROBLEMS
Slide 2
Challenge # 1: Call centres
CITIZEN PROBLEMS
Slide 2
Challenge # 2: Measurement and accountability
CITIZEN PROBLEMS
Slide 2
Challenge # 3: Simple information when and where they need it
CITIZEN REPORTING
Slide 2
Demo # 1: Issue reporting
CITIZEN REPORTING – ADMIN SCREENS
Slide 2
CITIZEN REPORTING – ADMIN SCREENS
Slide 2
CITIZEN REPORTING – FIELD AGENT
Slide 2
CITIZEN REPORTING – FIELD AGENT
Slide 2
ISSUE MANAGEMENT MATURITY
Slide 2
Leve
l of a
utom
atio
n
Maturity
No automation
Mobile incident reporting
Field agent management
Automated issue reporting (IoT)
Predictive maintenance
TRANSPORT SOLUTIONS
Slide 2
Demo # 2: Vayamoja
INTO THE FUTURE
Slide 2
INTO THE FUTURE
Slide 2
INTO THE FUTURE
Slide 2