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Page 1: Sip Termination Provider- Auto Dialer- Dialer Termination- Dialer Termination

04/12/2023www.iqtelecom.net 1

IQ TELECOM VOIP SOLUTION

Contact Center Solution

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How IQ Contact CenterSolution Works ?

Outbound Dialing Auto and Manual

Recording

Ivr with the Inbound and Outbound

Stores recording files for future playback and search

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IQTEL Contact center Solution IQTEL Contact center Solution

Call Center Stock Trading Financial InstitutionAir Traffic Control

Police Control Room Taking Conference Calls Client Meetings

Emergency Service Inter Office Calls

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Why IQTELContact Center Solution ?

Record keepingQuality analysisReferenceLegal complianceMonitoringDispute resolutionProductivity analysisCustomer satisfaction

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4R Advantage of IQTEL Contact Center Solution

R ecordR eviewR ateR etrain

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Any parameter (Line, Caller, Date,Time)

Play on the windows player

Bookmark your calls

CDR created

Export of CDR Download the filesView screen recording

Search, Record, Playback ofIQ Contact Center Solution

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Dashboard on extension statusRating of the callsAnalysis of the callsUser hierarchyAdd comments and notes

Quality Analysis OfIQ Contact Center Solution Application

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Plays only on the windows playerPassword protected for loginDefine rolesAccess control rightsDeletion protection (with full security)

Security ofIQ Contact center Solution

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Scalable (sold in 1’s and 2’s)Suitable for small to large call centerSoftware basedWeb based

Multiple payment optionsIntegration with EP PBX System

Key Benefits ofIQ Contact Center Solution

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An agent to call clients in succession from a database through a web-clientSuitable for small to large call centerTo set a campaign to auto-dial and send live calls to available agentsOpen a custom web page with user data from the call, per campaignAutodial campaigns to start with a simple IVR then direct to agentBroadcast dial to customers with a pre-recorded message

Key Benefits ofIQ Contact Center Solution

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Cal TransferCall RecordingCall ConferenceVoice Mail with attached emailACD SystemReal Time monitoring

Key Benefits ofIQ Contact Center Solution

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Customer Verification and Help DeskCodec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer.

Key Benefits ofIQ Contact Center Solution

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IQTEL Contact Center Solution SpecificationsProduct Specifications

Product Type: SoftwareSupported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7Supported CODEC: G711, G729A and G723.1

System Hardware ConfigurationDual processor/Dual core CPU, 2.6 GHz• 0-100 concurrent conversations: dual core CPU•100-200 concurrent conversations: quad core CPU6 GB RAmTwo fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordingsNetwork CardSound card (Internal or External) PRI Card/ VoIP Minutes

Hard Drive SizingCount 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present.For example, 10GBs storage approximately2,000 hours of audio

Supported EP PBXs/ IPPBX (Tested list)

System Software ConfigurationCent OS-5.2/5.4Mysql Asterisk PHp

IQTEL Contact Center Solution Specifications

System Hardware ConfigurationDual processor/Dual core CPU, 2.6 GHz• 0-100 concurrent conversations: dual core CPU•100-200 concurrent conversations: quad core CPU6 GB RAMTwo fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordingsNetwork CardSound card (Internal or External) PRI Card/ VoIP Minutes

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THANK YOU