Twitter mee: #SEE2016NL
Shared Service centers: The future ofEnterprise Servcie ManagementSumit De
SEE the future
Twitter mee: #SEE2016NL
Sorry Ican’t help
You have togo to theotherdepartment
We don’tdeal withthat here
Twitter mee: #SEE2016NL
WHAT DOES THIS MEAN TO YOU?
IMPROVE QUALITY OFSERVICES FOR CUSTOMERS
STREAMLINEPROCESSES COST
SAVINGS
MEET DEMANDS BY CUSTOMERS
Twitter mee: #SEE2016NL
Cost savings· Educational advantages
· Student journey
· Payroll savings· First year £287k (reducing
duplication)
· Procurement savings· First year £175k
(collaboration & leverage)
· Service improvements
Twitter mee: #SEE2016NL
Shared Service Desk
One Phone Number
“0121”
Shared Front Office
Facilities IT
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NothingShared
SharedPortal
SharedService Desk
Efficiency
Qu
alit
y
SharedProcess
Twitter mee: #SEE2016NL
SharedTool
NothingShared
SharedPortal
SharedService Desk
Efficiency
Qu
alit
y
SharedProcess
Twitter mee: #SEE2016NL
SharedTool
NothingShared
SharedPortal
SharedService Desk
Efficiency
Qu
alit
y
SharedProcess
SharedDepartment
Outsource?
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