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Session GA-02
Electronic Services For The Future
Ron Bennett
Dwight Vigna
U.S. Department of Education
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Agenda
• Federal Student Aid’s Target State Vision
• FFEL data standards initiative
• Debt Recovery and Resolution (Debt Recovery) and Total and Permanent Disability (TPD) initiative
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Target State Vision• Federal Student Aid embarked on a major
business and systems reengineering effort
• As part of this effort, developed a Target State Vision (TSV)
• The two initiatives presented here today support the TSV
• The following slide presents a graphical depiction of the TSV
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Target State Vision
Identity and Access Management
Enterprise Analytics and Reporting
Enterprise Shared Services
Student Aid History Management
Financial Management
Partner Payment and Reporting Management
Integrated Partner Management
Borrower Services
Campus BasedProgram Guidance & Information
Origination & DisbursementAid Awareness and Application
LendersState Agencies Schools
Aid Awareness & Application Aid Delivery Institution Participation Servicing
Guaranty Agencies
Determine Aid Eligibility
Establish Person Record
AidAwareness
School Aid Payments and Funding Level Management
Award and Disbursement Processing
Service CancellationsCB Award ProcessingApply for Funding
Partner OversightPartner Eligibility and Enrollment
State Agency Funding
Guaranty Agency Payment and Reporting Administration
Lender Payment and Reporting Administration
Financial ReportingFunds ManagementPayables ManagementReceivables Management
Recovery and Resolution
Consolidate Loans
ServiceDebts
Monitor Security Environment
Control Access to Systems and Resources
Create and Publish Materials
Outreach for Partners
Training for Partners
Aid Education Submission Eligibility Repayment Consolidation Collections
Org
aniz
atio
nsFe
dera
l Stu
dent
Aid
Pers
onLi
fe
Cyc
le
Phas
e
Other External PartnersDepartment of Education
App and Participation Mgmt Funding and Allocation Origination and Disbursement Servicing Reporting
General Public Applicants Borrowers
Produce Enterprise Reports and Queries
Calculations and Reporting
Default Rate ProcessesManage IF DataMonitor Aid Eligibility
Predictive Modeling
Fee Payment
Manage Identity Community
Manage Security Environment
Person Record Management Service
Application Customer Service
Application Reporting and Analytics
O&D Customer Service
O&D Reporting and Analytics
Organizational Record Management Service
Integrated View Retrieval Service
FFEL Data Standards Initiative
Debt Recovery and TPD Initiative
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IF Architecture
Data SourcesReporting, Analytics
and Modeling
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FFEL Data Standards Initiative
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Approach• Phase I - Internal Analysis with Federal
Student Aid and Department of Education Business Owners
• Phase II – External Analysis with the FFEL Community of Interest
• Phase III – Modify/Add Data Standards through Postsecondary Education Standards Council (PESC) Change Control Board
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Overview• Developed target state business processes
• Defined FFEL data standards to support target state business processes
• Will be implemented in incremental phases
– Reengineering of NSLDS and its data exchanges
– Reengineering of debt recovery processes and systems
– Enhancing financial reporting for Lender and Guarantors
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ResultsKey Improvements Benefits
Enhance loan certification data
• FSA Account Number
• CPS Transaction Number
• Additional Unsubsidized Reason
• Academic Year
Improved completeness and accessibility of information
Compliance of general eligibility requirements
Use common identifiers
•Routing Identifier (RID)
•Financial Award Identifier
Improved accuracy and consistency of information for exchanging data
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Results (cont.)Key Improvements Benefits
Collect data from loan holders based on business needs (e.g., events such as: disbursements, cancellations, repayment dates, status changes, reinsurance, collections, etc.)
• Improved timeliness of information
• Improved ability to synthesize, report on and analyze information
Add a column for loan cohort year to the Lender Financial Reports (LaRS)
Improved ability to synthesize, report on, and analyze information
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Results (cont.)Key Improvements Benefits
Leverage aid-level data to reduce Guaranty Agency Financial Reporting (e.g., eliminate AR-1 through AR-14 reporting which can be derived off of loan level data.)
Streamlined data collection and integrated end-to-end processes
Collect additional data elements to support substantiation of financial reporting
Improved program management and oversight
Enhance data provided to students/borrowers on the Integrated Student View
Improved completeness and accessibility of information
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Results (cont.)Key Improvements Benefits
Institute date certain payoffs in the consolidation process
Reduced number of under/over payments
Integrate loan level reporting with the assignment requests for default, bankruptcy and disability discharge
Streamlined data collection and integrated end-to-end processes
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Next Steps• Federal Student Aid’s Enterprise Data
Management team will work with the PESC change control board to modify or add the workgroup approved data elements
• Establish in the XML Registry and Repository (XML R&R) a common definition for data attributes that Federal Student Aid and the FFEL Community exchange
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Debt Recovery and TPD Initiative
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Overview
• Federal Student Aid is in the process of acquiring a single system to replace the:
– Debt Management Collection System (DMCS)
– TPD - Conditional Discharge Disability Tracking System (CDDTS)
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Overview (cont.)
• The Debt Recovery and TPD solution will eliminate deficiencies and provide robust capabilities for both internal and external stakeholders
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Overview (cont.)
• Federal Student Aid identified the following change drivers:
– Reconcile current business demands with legacy systems
– Improve the accuracy, timeliness and tracking capabilities for default and discharge loan data
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ResultsKey Improvements Benefits
Process and track default and discharges electronically and in real-time
Improved accuracy, timeliness, and tracking capabilities
Utilize a Web Portal to exchange information to support business processes
•Discharges (General, TPD)
•Federal Salary Offset and Treasury Offset
•Obtain Borrower Address
Automated data exchanges between Federal Student Aid, financial partners, and borrowers
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ResultsKey Improvements Benefits
Provide automated stakeholder notifications on default and discharge statuses
Enhanced customer service for financial partners
Allow for online querying and reporting capabilities
Enhanced customer service for financial partners
Automated checklists and supporting online tools to process defaults and discharges
Enhanced customer service for financial partners
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Next Steps
• Complete our review of all current requirements
• Continue to define the requirements for the Debt Recovery and TPD Solution
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Questions/Comments
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Contact InformationWe appreciate your feedback and comments.
Community Inquiries:Email: [email protected]
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