Department:TourismNorth West Provincial GovernmentREPUBLIC OF SOUTH AFRICA
tourism
K A EG LI ES PO OL LE E ELTSW
Departmental Service Delivery Charter
VISION
Leading a dynamic, sustainable, diversified and vibrant tourism sector for the North West Province.
MISSION
To lead and grow a dynamic, sustainable, diversified and vibrant tourism sector for the North West Province through:
- Promoting partnerships and collaboration with all key
stakeholders, in particular the private sector.
- Promoting cultural and heritage tourism in the North West
- Strengthening institutional capacity
- Promoting good corporate and cooperative governance ; and
- Branding and marketing of north West province as a tourism
destination ; and
- Creativity and innovation
VALUES AND PRINCIPLES
We are committed to the following values:-
Accessibility, Responsiveness, Transparency, Excellence, Participation, Equity, Creativity and Innovation, Fairness and Accountability
North-West Department of Tourism has set the following
standards:
- Provision of friendly and helpful services;
- Openness and transparency about how our actual performance
compares with our services standards;
- Provision of appropriate signage and information desks;
- Act in a friendly and courteous manner;
- Front line staff wearing name tags at all times for easy
identification;
- Answer calls promptly;
- Ensure quality of services;
- Respond to queries and complaints promptly;
- Respond to mail and email correspondence promptly;
- Resolve customer complaints fairly, consistently and promptly;
Visibly display Batho Pele principles, service charters and service standards
Office Hours: Head Office District
Our offices are open from Monday to Friday only.
We open offices for service at: 08h00 - 16h30
Lunch break: 12h45 to 13h30
Where can we be found - Contact Information
Garona Building: Bojanala District Dr. Kenneth Kaunda
2nd Floor 014 597 0146 018 462 8509
West Wing [email protected]@nwpg.gov.za
University Drive
Mmabatho
Tel: 018 388 2081
Fax:
Website: www.nwpg.gov.za/tourism
www.facebook.com/NWDOT
Services that we provide:
Tourism Planning
Research and Policy Development
Planning and Sector Performance
Tourism Growth, Development and Transformation
Tourist Guiding and Regulatory Services
Tourism Sector Growth and Transformation
When you have a complaint:
- Please inform us immediately if you did not receive a good service
- You can provide compliment, complaint or suggestion about any
aspects of the services provided by or funded by the department:
You many write a letter
Drop an e-mail - [email protected]
Telephonically - 018 388 4817 / 2368
Visit our offices or utilise the social media
When you write/email to us, we pledge to:
- Acknowledge your letter within 03 days of receiving it.
- Update and inform you about progress until required service has
been delivered.
Our performance against our standards:
We shall publish the result of our performance against our standards each
year in our annual report and annual citizens report.
STANDARD OPERATING PROCEDURE
HOW TO QUALIFY TO BE A REQUIRED DOCUMENTS TO BE A
TOURIST GUIDE
Operating Tour Guides are tested through RPL processes and awarded a certificate by an accredited service provider.
Incumbents gets trained by an accredited service provider and awarded a certificate.
Trained tourist guides are registered by the Provincial Registrar
Tour Guides are taken through a First Aid in-house training.
Registered Tour Guides are provided with an Identity Card and Operating Badge that allocates the jurisdiction.
BUSINESS
PRODUCTS The owners should attain a legal name.
Allocated land should be rezoned to a business stand.
A Tribal authority should provide a letter of consent.
Acquire a Public Liability insurance
Site inspection conducted
Grading process completed
TOUR GUIDE
An Accredited Certificate
An Identity Card
An Operating Badge
Registration Certificate
Grading Certificate
BUSINESS
PRODUCTS
Business Registration Certificate
Grading Council Certificate Including the UA Grading Standards
“A Re Yeng Bokone Bophirima”
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