Download - Service Catalog & Request Fulfillment, the cornerstone of IT Service Management

BMC IT Service Managementone size does not fit all

Erin Avery, Sr. Product Marketing Manager

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First – a little about BMC.


The market leader in ITSM solutions

25,000+ customers across 132 countries

Development centers around the world

8th largest publicly-traded ISV

$2.1 billion annual revenue


Our view of IT Service Management.


Different Organizations – different needs

ITSM Process

Standardization

ViewpointStandardize processesMaximize efficiency

RequirementsOOTB ITIL processesCMDB capabilityDeployment flexibility

ITSM/BSM Focus

ViewpointIT transformationProve Business value

RequirementsService orientedManage service costCloud Service Management

Optimize Help Desk

Capabilities

ViewpointStraightforward needsCost is key concern

RequirementsLow cost of entryEase of useFast time to value


Users are Tech-Savvy… Right?


What users expect…

© Copyright 04/08/2023 BMC Software, Inc 8

Easy to ConfigurationVisual and IntuitiveKeyword SearchRole Based Presentation of Services Service Descriptions, Categories & Sub-CategoriesService Costing Automated Approval RoutingIntegrated Request Fulfillment and Auto-Deployment

Service Catalog & Request Fulfillment Business Context


Software/ Application RequestApproval Requested

Software Licensing Management

Flexible Architecture Requires No Programming

Software Deployed

Route for Approval

No Burden on IT Staff

Compliance Reporting & Alerting

Seamless Customer

Experience

Ticket Generated


Integrated IT Service & Asset Management PlatformCertified for 10 ITIL Processes Drag-and-drop ConfigurationService CatalogBusiness IntelligenceSoftware License ManagementCradle to Grave Automated Asset Management

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