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Secret Tips for the successful Implementation of a PLM System
Detlef Haesner, usb GmbH, E-Mail:[email protected]
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The ChallengeThe implementation of an enterprise wide strategy like PLM requires an elementary change of the business processes.
The ProblemProcedures, work steps, communication channels, etc. well trainedover the last years and a common practice suddenlyrun totally different.
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Man is a creature of habit….
I hate changes
Resistance to change is natural!
Resistance to change is natural!
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Replace “CHANGE” by “IMPROVE” ?
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Significant Effects
Companies, departments, etc. are 'social systems' Established working and communication habits mean security and control
to the system members
The intent to change established habits is considered as a disturbance and implies a potential loss of security, power and control
People are afraid of loosing security and control
Fear provokes resistance (in 90% the main problem)
General resistance due to emotional or political reasons
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Are you trying to tell me what I've been doing over the past ten years is no longer efficient?
Are you trying to tell me that I am no longer Efficient?
Have you ever heard something like this?
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Other home-Made Problems
Unnecessary sponsoring of opponents in the technical departments due to insufficient communication in respect to project targets and project history
Insufficient project marketing
The implementation is too much focused on the technical aspects
Tools are selected first, processes will be defined later
No clear commitment from management staff to the project targets
Too few project sponsors in the technical departments
Management overestimates the flexibility of the users
Users are overextended with the design of new processes
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PLM
When thinking of PLM, people tend to think of an IT-system first
Common Approach
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And Pretty soon……
We are looking for a COTS PLM
System
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PLM ?Google: > 6,5 Million hits with various definitions and products
… is an enterprise strategy, with the target to createan IT- working platform consisting out of… PDM, ERP, SCM, CRM, Cax, etc….
Based on this platform the whole - Product creation- Sales- In use- Maintenance- Out of service- Recycling can be executed
PROCESS
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PLM ?Wikipedia:
A PLM System is due to its complexity not considered as a product which could be bought.
Actually it has to be recognized as an enterprise STRATEGY. This has to be implemented with appropriate technical and organizational methods and procedures, adopted to the individual needs and facts of every company.
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And these Guys are Looking for a Cots product?
We are looking for a COTS PLM
System
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PLM?
And nevertheless
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And now?
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PLM Implementation is a Change Process !
TechnicalFactor
HumanFactor
ProcessFactor
The 3 Main factors
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Change management creates security
How Does it work
?
Content of change Concerned staff, departments, …
Implication of change The “Why”
Appropriate Communication Methods
EfficientChange Management
benefits from Dialogue
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Make sure that changes are….. transparent to and understood by anybody who
might be concerned considered as necessary or useful
Try to make everybody who might be concerned an active participant
Make sure that top management is committed …. Managing change is a leadership task Only top management is beyond departmental barriers Sometimes it is necessary to persuade people who cannot be
convinced
Some More secret tips
Reduce complexity – enable flexibility Engineers tend to fall in love to their systems, your solution need
to be sexy
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Not to forgetChanges require a learning organization
Actively committed people Passive people without commitment
Promote culture of success seekers:
Avoid culture of failure avoiders:
Mutual support
Organized responsibility
Errors are tolerated as something normal
Mutual blaming
Errors are punished as careless
Organized irresponsibility [meeting excess]
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ConclusionFirst, PLM is not just a system, it is a strategy,a concept, a tool, …only with motivated and committed users it willbe possible to bring PLM to a commercial success.
User acceptance will make or break your PLM project.
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Actually Happens…..
Efficient Change Management guarantees the success of your PLM
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Why are these meanwhile well-known Procedures, tips and hints notoriously
ignored by the Management ?
The Real Secret …
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Thank You!
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