Value Proposition for SAP as a Service
Ajay Kumar Uppal
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
Pioneer of cloud computing
http://www.t-systems.de/tsip/en/803866/home/solutions/t-systems-core-beliefs/dynamic-net-centric-sourcing/cloud-solutions
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
The basic idea of Dynamic Services for SAP Solutions and SAP’s Adaptive Computing is to have
any service,
any time
on any server.
This is achieved by a
high degree of virtualization of hardware resources like servers, storage and network and additional industrialized and standardized Services.
Solution Lower number of incidents and problems
(in case of DHL – reduced from ~400/ annum to 50 odd a year)
Modular & extremely flexible infrastructure permitting on-the-fly addition/ reduction of computing power
Flexible, automated provision of resources (storage, networks, servers, applications)
Standardised Services
Vendor independence
Rapid ramp up & down
Worldwide availability
Unique Selling Proposition
What is DS4S? Dynamic Services for SAP
®
Syste
m
Deploym
ent
Sept’12 Oct’12 Nov’12 Dec’12
When ?Business Flexibility, Business Continuity &
Capacity Management of SAP Production Instances
Flexible provision of scalable IT resources, in line with changing business needs.
Jan’13
Year -End Operation
2 to 4 Weeks Additional Capacity
to cope with
Month-End Operations
5-10 Days
Contracted Baseline Capacity
Revised
Contracted
Baseline
Capacity
New functionality ,
enhancements
and additional
users
When?Rapid and Temporary Provisions
for SAP Projects, Development & Quality Assurance
Contracted Baseline Capacity for
Development & Quality Assurance Environments
Syst
em D
eplo
ymen
t
2011 2012 2013 2014
Additional Capacity for Project
3-day provision
of info system
for annual
shareholders‘
meeting
1-month
provision
of sandbox
system
2-week provision of
training system
Performance upgrades for
quarterly reports
available on a day-to-day
basis
1-month
provision
of
sandbox
system
The customer requires temporary IT resources for a specific project.
Rapid provision of IT resources without investment risk for the customer. Invoicing based on resources provided
2015
T-Systems DS4S Benefits for Typical Customers Flexibility & productivity of Dynamic Services architecture helps in reducing SAP footprint (
by 50% ) compared to existing footprint based on classic environments.
Very low downtime & reduced number of incidents due to highly reliable infrastructure & productive resources.
USA Patriot Act does not apply to T-Systems European &UK Data Centres (i.e. USA law cannot demand the export of data to the USA).
Co-location of various instances and environments of customers SAP Landscape will drive economies of scale and improved performance of interfaces, integration and file transfers.
Based upon past experience, T-Systems Dynamic Services centric solution result in lower number of tickets for SAP Hosting.
Better turnaround times for Incidents, Disaster Recovery, Storage & Backups
Smaller ICT footprint with in-built resilience, information security, adaptive computing & capacity management compared to conventional /classic hosting.
Green IT - Up to 75% reduction in CO2 emissions (less cooling, heating, power )
Better hardware utilisation through virtualisation
Fast, flexible scaling of IT resources inline with ongoing requirements
Consulting for shaping ICT Strategy, Roadmaps & Governance
Provision of value-added services- business process, batch monitoring, analysis & corrective actions
T-Systems complies with SOX404 for financial controls and SAS70 for operational controls.
Dynamic Services for
SAP® Solutions
Application Operations for SAP® Solutions.Overview Packages.
SAP Basis for DS for SAP® Solutions
OE 1SAP Infrastructure for DS for
SAP® Solutions
OE 2SAP Storage for DS for SAP®
Solutions
OE 3
SAP Implementation Services
OE 5SAP Transition and
Transformation Services
OE 10
Classic Services for
SAP® Solutions
AC Linux Yearly Office for DS for SAP® Solutions
BUNDLE 1AC Linux Yearly FT HA for DS
for SAP® Solutions
BUNDLE 2AC Linux Yearly FT HA DR for
DS for SAP® Solutions
BUNDLE 3CC Linux Yearly Office
for DS for SAP® Solutions
BUNDLE 4CC Linux Yearly FT HA DRfor DS for SAP® Solutions
BUNDLE 6CC Linux Yearly FTHA
for DS for SAP® Solutions
BUNDLE 5
SAP Basis for Classic Services
OE 4
Server Installation Dedicated
OE 1
Server Operations Dedicated
OE 2Computing Power Building
Block x86
OE 3
Storage Capacities Dedicated
OE 4
Backup / Restore
OE 5
Computing Power Building Block Unix
OE 3
Dynamic Services for
SAP® Projects
Add-on Services
for SAP
Dynamic Services for SAP®
Projects
OE 11
SAP Extension Services
OE 6
SAP Job Management Services
OE 7
SAP Expert Services
OE 9
SAP Archive Services
OE 8
SAP Implementation Services
OE 5
SAP Transition and Transformation Services
OE 10
Firewall
OE 12
Load Balancer
OE 13
Service Desk
OE 14
Scope of Standard OfferingDynamic Services for SAP® Solutions.
Business Process Management
Strategic Consulting Business Proc. Management Introduction of new Applications (ERP, SCM, …) POSH SAPHarmonization Business Case Development SLA Development End to End Monitoring (Dynamic Services for SAP Application)
Application Management & Modernisation
Application Assessment Transformation Services (Change-Mgmt, Applications) Transition Services (Change Mgmt., Applications, People, Knowhow, Assets, Documentation) Change & Optimization Services Service Support (Incident Management, Release Management, ChangeManagement, Configuration Management) Services Delivery (Change Management, Release Management) Consolidation & Migration Services
SAP Basic Operations Monitoring Reporting Startup/Shutdown Database Management Interface Management Setup Correction& Transport System Early Watch Batch Jobs Changes
Unix/Linux/Windows OS OperationsMonitoring Startup/Shutdown Backup and Recovery Patch Management Security Basis Service Capacity Management Provisioning of OS licenses and base software (exception Microsoft licenses) Device Management
Hardware Platform/Data Center InfrastructureMonitoring Provisioning and operation of system hardware Maintenance contract Provisioning Energy,climate, building security, Data Center LAN
Firewalls (in T-Systems Data Center)Monitoring Hardware Support Software Support Creation of Security Concept Definition of firewall rulesReaction to alerts Monitoring of unusual activities
Connectivity / NetworkMonitoring Hardware Support Software Support Redundant Data Center connectivity Configurationof access network Definition of customer VPN IP address Management
Provision and maintenance of Data Centre Infrastructure, Network, Servers and Storage
Operations of HW, OS, DB, Storage/Backup, SAP Basis, network access, ITIL
SAP Basis Operation
System Startup/Sundown
Adapt Performance
SAP and DB-Upgrade
Apply Support packages
System-, DB- and Client Copies
Job Management
Data Archiving
Other Add-on Services
Extended Offering at a glance.
Approved operating model
Startup-Activities
Provision of DC-infrastructure,climate, security
Hardware/Software, selection and provision Installation/Transformation Project Management …
To do‘s at regular operation
Operate SAP Basis System and DB, administration, monitoring and reporting
Service Level Agreement Service and Delivery Management Recovery Services – backup and recovery 1st, 2nd and 3rd Level Support …
Optional additional services
ICTO Implementation services Migrations e.g. DB and OS Job Management Archiving Solutions Business Objects Business Process Monitoring Expert Services for SAP Release Upgrades Integration SAP, Customizing, Application
Management and Modernization Services Consolidation/Harmonization Connectivity/ Network…
A fully managed service –from Data Centre to SAP BASIS operations
Scope of add-on services – DHLInternal
SAP Products:
SAP R/3 Enterprise 4.7
SAP ERP 5 / 6
SAP Netweaver Business Intelligence 7.0
SAP CRM 7.0
SAP Netweaver Process Integration 7.0 / 7.1
SAP Netweaver Enterprise Portals
SAP Netweaver Composition Environment 7.1
SAP Netweaver Adobe Document Services
SAP Convergent Charging 2.0
osted Services:
System Operation in detail:
SAP Service delivery since 2002
SAP ERP / ECC with core modules FI / CO / HR / MM
SAP Netweaver Process Integration with decentral Adapter Engine in a 3rd party network and additional adapters like Seeburger
SAP Netweaver Enterprise Portals for ERP and BI Integration with Search and Classification Engine (TREX)
Largest system with a database size of approx. 6 TB and 25.000 SAPs
Hosting of non-SAP Interface components and 12 ERP Archive Systems
If applicable, providing of a secure Internet access for the Systems
Hosting of a high availability Central Interface Infrastructure, SAPRouter, Print and File Server services
Hosted Services:Hosted Services:
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
Highlights DS4S satisfies all…
Different positive messages for different audiences
Highlights T-Systems ---Market leader
T-Systems positioned as Leader for the second time in a row.
Reasons for being Leader
T-Systems' improved international footprint and portfolio strategy, driven by advanced industrialized services.
Thanks to its continuous pushing of utility and cloud services, T-Systems has increased its visibility as one of the relatively few successful converged telecom and IT providers.
TSI clients praised the availability of its data center service, its focus on using standardized methodologies, and its flexibility and efficiency in relationship and escalation management.
Points of differentiation
HP's approach to cloud services has been conservative to date with an immediate focus on enterprise clients' private cloud environments that may lead to managed services or technology deals.
Clients reported that HP could improve its agility in terms of implementation and problem solving, its focus on improving service delivery through innovation, and its performance in transition management.
… IBM does not appear to be actively promoting industrialized utility services to clients.
Magic Quadrant for Data Center Outsourcing & Utility Services, Europe
As of July 2011
Abili
ty to
exec
ute
Niche players Visionaries
Challengers Leaders
Completeness of vision
Gartner Market InsightMQ for Data Center Outs. & IUS, Europe
IBM
HP
CSC
Fujitsu
Capgemini
Atos Origin
Siemens ITSolutions and Services
HCL Technologies
Orange Business Services
TelefonicaSteria
Logica
T-Systems
Highlights T-Systems- one of leading SAP Services Provider
Highlights Service Delivery Reporting.....
Performance Reporting
Highlights
Online Portal and Reporting Cockpit
Total SAPS Data in the cockpitupdated daily for accurate cost monitoring
Visibility into billing, capacity planning and services with the opportunity to scale these up or down – at any time.
SAPS per instance per system Storage volume per system
Database size per system
Named users per system (in detail)
Can be activated for even Pre-Prod, Dev and QA
environments
Highlights Technical and procedural benefits Dynamic vs.
Conventional.
Example Conventional Services Dynamic Services
Scale up resources
Additional training system
Additional application server
New systems, project hardware
Re-activation of decommissioned systems
Additional hardware for peak loads statements)
Provision of parallel hardware for upgrades and
Three (3) weeks to two (2) months(depending on hardware
Two (2) hours to five (5) days
Scale down resources
Switch-off or deactivation of systems
Systems downsizing/rightsizing
At the end of depreciation period One (1) day to one (1) month
No reduction in costs Small Flat fee for change
Back-up Ad-hoc backup
Duration of a backup
Depends on architecture:Tape: up to one (1) day
Immediately
Depends on volume: hours/daysApprox. ten (10) min. / onlinematter of minutes
Restore Restore last or penultimate production backup
Restore archived backup (up to thirty30 days)
Depends on infrastructure, e.g. tape: approx. 50 GB/h
Depends on architecture: run-time = matter of mintechnology
Depends on infrastructure,e.g. tape: approx. 50 GB/h
Approx. 200 GB per hourfrom backup storage
Database copy
Copy production database to a test systemDepends on architecture:Tape: on average twelve (12) hours(copy + follow--up tasks)
Ninety (90) minutes to one (1) day, min for database copy , eighty (80) min for follow-up
Highlights Strong Partner of SAP
SAP Pinnacle Award 2011 „Run SAP Partner of the Year”
SAP® Certified in Cloud ServicesSAP Global Partner
SAP® Certified in Hosting Services
SAP® Certified in Application Management Services
SAP® Certified in Run SAP Operations
SAP® Certified in Run SAP Implementation
SAP Channel Partner in 12 Countries
Customers worldwide benefit from our accumulated competence and the intensive relationship with SAP.
T-Systems is working on co-development projects
with SAP
like SAP on Mobile Telephony
Enhanced IT Security
(nRuns)(Service Management)
Highlights T-Systems Certified Processes.
DIN EN ISO 9001:2008
(Information Technology)
ISO 27001
(Information Security)
For the SAS70–Type II report, T-Systems and Ernst & Young deve-loped a methodology that ensures that data center operation is SOX-compliant.
For „system and convergence solutions of information technology and telecommunications“.
Certified information security management system for T-Systems, including data centers.
ITIL ISO 20000 ISO 14001
(Environment, Health & Safety)
Operations and service management processes based on IT Infrastructure Library (ITIL).
SOXSAS 70 − Type II(Financial Controls)
HSE management system based on both an environment & a labor and health protection manage-ment system.
SAS 70 has changed to ISAE 3402
Highlights Key Figures – SAP Overall Worldwide.
SAP Application Consultants 2,359
SAP Basis Consultants 1130
Certified SAP Basis Consultants > 630
2,517 TB Database Volume
53TB Largest Database
806 GB Average Database Size
7,350,250 Named SAP User
3,634,716 Named SAP Users productive
88,643 user Largest SAP System
2,618 user Average SAP SystemSAP Installations 3,854
SAP Installations productive 1.285
Total number of installed SAPS 27,636,875
Total number of SAP customers 507
SAPS (SAP Application Performance Standard) is a hardware-independent unit of measurement that describes the performance of a system configuration in the SAP environment. It is derived from the Sales and Distribution (SD) benchmark, where 100 SAPS is defined as 2,000 fully business processed order line items per hour.
This throughput is achieved by processing 6,000 dialog steps (screen changes), 2,000 postings per hour in the SD Benchmark, or 2,400 SAP transactions.
•T-Systems uses concept of Slices where 1 Slice ~ 80 SAPS
• 1 Slice also equals 2137 Transactions per minute , 512 MB RAM..
Highlights Success stories & references
Dynamic Services for SAP Solutions.Key Figures – worldwide.
2,214,089Named SAP Users productive:
17,328,000Installed SAPS:
3,300SAP Components:
125Number of customers:
New accounts - SHELL, ESSAR, PHILIPS, Linde, MAN..
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
When ? Variety of Service Level Agreements to choose from
Service level Office Full time Office HA Full time HA Full time HA-DROperating times Monday to Sunday, 24x7 Monday to Sunday, 24x7 Monday to Sunday, 24x7 Monday to Sunday, 24x7 Monday to Sunday, 24x7
Service times Monday to FridayAttended operations7:00 a.m. to 7:00 p.m.
Monday to FridayAttended operations7:00 a.m. to 7:00 p.m.
extended to 24x7 by on call
Monday to FridayAttended operations7:00 a.m. to 7:00 p.m.
Monday to FridayAttended operations7:00 a.m. to 7:00 p.m.
extended to 24x7 by on call
Monday to FridayAttended operations7:00 a.m. to 7:00 p.m.
extended to 24x7 by on call
Maintenance window One Sunday per year 12:00 p.m. to 8:00 p.m.
One Sunday per year 12:00 p.m. to 8:00 p.m.
One Sunday per year 12:00 p.m. to 8:00 p.m.
One Sunday per year 12:00 p.m. to 8:00 p.m.
One Sunday per year 12:00 p.m. to 8:00 p.m.
Response time (service)15 minutes 15 minutes 15 minutes 15 minutes 15 minutes
Availability (of service) per month
98% 98% 99.5% 99.5% 99.5%
Maximum downtime within service times
8 hours 8 hours 2 hours 2 hours 2 hours
System response time for standard SAP R/3 and SAP ERP
90% of all standard dialogue steps in less than 1 second
90% of all standard dialogue steps in less than 1 second
90% of all standard dialogue steps in less than 1 second
90% of all standard dialogue steps in less than 1 second
90% of all standard dialogue steps in less than 1 second
DHL - Overall Operating figures
Hosted SAP Systems:
21 SAP Systems with Fulltime SLA
13 SAP Systems with Fulltime HA SLA
74 SAP Systems with Office SLA
approx. 280.000 hosted SAPs
Application Storage:
approx. 70.000 GB hosted storage
approx. 39.000 GB database storage
Backup Volume:
approx. 290.000 GB written backups
approx. 382.000 GB stored backups
Performance figures:
99,974 % average availability in the last 12
months
0,78 sec average system response time
Hosted Services:
USP - Lowered incidents and problems from almost 400 per annum to 50 odd a year.
Reference: Shell One-stop ICT solution.
New Account - ESSARDer KundeThe customer.
The benefits.The solution.The challenge.
Transfer of data centers and 12,000 servers/storage systems in US, NL, UK, Malaysia and other locations to T-Systems
Consolidation of data centers, SAP and non-SAP applications
Transfer of over 900 IT professionals transferred to T-Systems
Migration of 80% of applications to Dynamic Services
Agility and flexibility through the scalable Dynamic Services platform, which is, according to Shell, three to four years ahead of the competition
Fixed operating expenses replaced by variable costs as a result of a transparent, pay-as-you-go pricing model
Provide standardized services of consistent quality for Shell’s global organization
Deliver end-to-end ICT services to globally embargoed countries
Partner with two outsourcing suppliers in a multi-sourcing environment
Shell is a global energy and petrochemicals company with around 102,000 employees in more than 100 countries and territories.
Reference: Vorwerk. Cost-optimisation solutions.
Der KundeThe customer.
The benefits.The solution.The challenge.
Dynamic Services for SAP for the demand-driven provision of SAP resources
Transition to T-Systems dynamic data center in Frankfurt
WAN connection for multiple sites via MPLS
27 systems, 123,732 SAPS
ICT resources based on demand
Scalable access to up to 50 percent more computing power
Cost savings of 30 percent, use what you need, pay for what you use model
Provide ICT resources based on demand
Provide up to 50% more resources when required
Significantly reduce costs while retaining level of security and availability
Vorwerk specializes in the development and manufacture of products for the home.
The company employees over 23,000 staff and 500,000 freelance agents in 60 countries around the world. Additional business fields include HECTAS commercial cleaning, akf financing and leasing, and Vorwerk carpets.
Comfort Break
Be Positive
http://www.t-systems.com/tsip/en/214542/home/abouttsystems/company/media-center/452-sap-und-tsystems
Message from Top Guns…..
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
Norms and Tools ……Internal
DS4S Costs and Prices
Bare Minimum Contract Term for DS4S 12 Months
Baseline Contracted Capacity Atleast 1000 SAPS
Additional capacity over and above Baseline Capacity Multiples of 100 SAPS
Non-Binding Indicative Price-to-go worksheet for quick
calculation s.
PS: These prices should be given verbally ,,,,,,,
UK Standard Rate Card for additional items, capacity and services
over Baseline Contract
PS: This is for buying additional services only. It is not to be used
for reduction purposes if a customer wants to offload capacity or
services
35
Dynamic Services Charging InternalOverview
Dynamic
Standard
DR
Storage
SAPS
SLA Instance
yearly
daily
Office
FT-HA-DR
...
monthly
Commercial Model. Internal
Cost elements.
SAPS
SLA class
GB
SAPS
SLA class
GB
GB
SLA class
SAPS
Operations Usage
OperationsBasic
Storage
TestSystem
DevelopmentSystem
PredefinedServices
ProductiveSystem
DB-Patch Set
SAP Supp. Packs
SAP Client Trans
SAP Cl. Cp loc.
SAP DB Upgr.
SAP DB Copy
SAP Sys Copy
SAP Upgrade
On requestServices
RegularServices
WAN, service organization
D
ynam
ic
Dynam
ic
D
ynam
ic
…
…
…
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
Lets look at alternatives……
Cloud Convergence
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
Professional – no limitation on IT skills and capacities
Fast – save customer time & efforts
Flexible in service period & scope – better support for business needs
Better TCO – cheaper and reasonable
Reliable service levels – you get what you paid for
Responsible provider – Operation risk managed
No investment – release capital
Easy to plan cost – transparent IT cost for business
Evergreen concept – better support business changes and needs
No problems with ERP-IT – concentrate on the core business
Set free liquid capital for additional investment (alternative cost)
Scalable – can grow with your business
Operating cost – cost of service, not of asset
Lets look at reasons for outsourced hosting….
Major drivers for finding an alternative to in-house classic / conventional SAP hosting
SAP – Systemanalyse und Programmentwicklung ("System Analysis and Program Development")[
Dynamic Services “In the cloud”
What is Dynamic Services?It is a SAP hosting model....
Kind of Cloud offering under IaaS umbrella....
In-house solution/conventional outsourcing
Capacity designed to handle peak load
Fixed period of usage
Long lead time for new resources
“Conventional” Paradigm shift: From system-driven to service-driven IT
Dynamic Services Platform
Why Dynamic Services ?Rise to the challenge with scalable resources.
Business flexibility
Growth
Expansion/internationalization
Insourcing/outsourcing
Mergers and acquisitions
Price and cost pressures
Scaling down of capacity
Fluctuating workload
Innovation/multisourc
Drivers
Infrastructure/networks
Processing power
Operating systems, databases
End-user devices
Applications (SAP®, Navision, Oracle®, etc.)
Application Management Services
Manpower
Resources
http://www.t-systems.com/tsip/en/707788/home/abouttsystems/company/media-center/300-ao4sap-experten
How ?
Dynamic Services in a nutshell.
Dynamic Computing ServicesScalability at all levels - YOU are in control
LotusExchange VoiceSAP Web servicesOracle Archiving Workplace
Application Management Services
Network (DC-LAN)
CPU, Storage
… …
Dynamic Computing
Services from T-Systems
Why invest in Dynamic Services rather than Classic… ?
Benefits associated with Dynamic Services..
Parameters Conventional Dynamic
Services
Business-driven flexibility – you want it NOW
Rapid resource scalability – Its Month End
Low investment risk – T-Systems reduces risk
Standardisation – Minimal Customisation
Cost savings – Up to 30%
Innovation – We are way ahead of the field
Low complexity – We make complex , simple
Why invest in Dynamic Services ?Comparison of lead times
Conventional Dynamic Services
Additional Training / Application Server weeks / months Hours
Provision of hardware for Upgrades/Load Testingweeks / months Hours
Additional hardware for Peak loads weeks / months Hours
Switch off or decommisioning of SystemsAt the end of the month 1 Day
Ad-hoc backup Up to 1 Day Immediately
Ad-Hoc Backup – TIME REQUIRED Hours/Days Approx 10 Min / Online
Resource PoolingApplicationController
Why T-Systems DS4S? Highlights
Business flexibility.
Scales up and down – in line with your changing business requirements.
Benefit from T-Systems: Treading approved paths.
Today (CMO) Transition/Transformation Tomorrow (FMO)
Grown, heterogeneous system landscape
Distributed structures
Customer requirements and strategies
T-System‘s Best Practice
Industrialized ICT (Factory):
Centralized
Consolidated
Standardized
Modular
Dynamic
Consolidation
SLAs
Growth
Consolidation
New technologies
Replacement purchase
Global services
Cost reduction
Collaboration
Standardizedplatform
Optimisation potential: 20 – 40 %
StandardisationCentralisation
Reach of T-Systems SAP Services
Brazil
South Africa
USA
Mexico
Slovakia
Germany
Czech Rep.
HungaryFrance
UK
Switzerland
Spain
Italy
Netherlands
Austria
China
Japan
Belgium
Singapore
MalaysiaIndia
Some More Credentials…..
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
Portfolio Development
What is DS4S ?
Why ?
Dynamic Services for SAP
T-Systems
Where ?
References
Market, Competition….
How ? – Technology & Architecture
Sales Kit – including ready Non Binding Price-to-Go Tool
Agenda ---Flow
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
MarketCompetition
58
Confidential -Evaluation of T-Systems’s DS4S - Gartner
59
Confidential - Key findings of T-Systems’s DS4S -Gartner
MarketSize of overall Cloud Market
Overall Cloud Market = SaaS + IaaS + PaaS + BPaaS
IaaS is the lowest level of the cloud technology stack.
IaaS provides operating system support, storage and processing.
IaaS will shift from public clouds to virtual private clouds.
While adoption remains high, the size of the market will shrink and public cloud services will cost less in the future because the cost of inputs will continue to decline.
MarketFuture & Size of IaaS
Competitive Advantage - DS4S supported by
T-Systems International Service Desk
Service Desk Locations
7/24 – Service Desk Backbone, supporting the major languages
Optional/Add -on if required by customer situation
Our International Service Desks span across multiple continents: Europe, Americas, Africa and Asia Pacific
Service Desks in cooperation to provide support in all major spoken languages around the world.
Our strategic approach is to be present in all continents (proximity to our customers with respect to culture, language, time zones).
Single Point of Contact, coverage of complete service portfolio (incident-, order-, change-, problem management, user administration, system monitoring)
Umbrella Single Point of Contact according to ITIL for desktop, computing, telecommunication, applications and “How do I” requests
Characteristics International Service Desk
More than 2,400 T-Systems head count worldwide
T-Systems Service Desks handle > 10million calls /yearFacts & Figures
Lunch …….
One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow
Data Centre Tier
Tier
LevelRequirements
1
•Single non-redundant distribution path serving the IT equipment
•Non-redundant capacity components
•Basic site infrastructure guaranteeing 99.671% availability
2•Meets or exceeds all Tier 1 requirements
•Redundant site infrastructure capacity components guaranteeing 99.741% availability
3
•Meets or exceeds all Tier 1 and Tier 2 requirements
•Multiple independent distribution paths serving the IT equipment
•All IT equipment must be dual-powered and fully compatible with the topology of a site's
architecture
•Concurrently maintainable site infrastructure guaranteeing 99.982% availability
4
•Meets or exceeds all Tier 1, Tier 2 and Tier 3 requirements
•All cooling equipment is independently dual-powered, including chillers and heating,
ventilating and air-conditioning (HVAC) systems
•Fault-tolerant site infrastructure with electrical power storage and distribution facilities
guaranteeing 99.995% availability
Dynamic Services High Availability – DR Capabilities.
Major Architectural Features.
Access via storageIP address
Storage Network
NAS Filers
synch
mirrorsynch
mirror
Storage
Customer
Administration
Each server has independent network interfaces for storage network, administration network andcustomer network; there is no routing among these interfaces nor among the networks.
T-Systems Corporate Network
Administration Network
CustomerFirewall
First Site Second Site
Admin NetFirewall
Distance 10 - 20 km
CustomerNetwork
Access tocustomer
network(service IPaddresses)
Access toadministrationnetwork (server
IP addresses)A service IP address can exist only once in customer network
Each network transparentlyspans both sites
Metroclusters: Storage devices (filers) that span sites, each using a dedicated network connection to synchronously mirror data
(Encrypted access)
CustomerNetwork
Dynamic Services High Availability – DR Capabilities.
Schematic Diagram – Normal Application Operations.
Storage Network
NAS Filers
synch
mirror
synch
mirror
T-Systems Corporate Network
Administration Network
CustomerFirewall
First Site Second Site
Admin NetFirewall
Distance 10 - 20 km
CustomerNetwork
Service IP address in customer network mapped to service on a server at first site
Mirror not visibleto applicationswhenever primarystorage available.
(Encrypted access)
CustomerNetwork
Dynamic Services High Availability – DR Capabilities.
Schematic Diagram – Normal Application Operations.
Storage Network
NAS Filers
synch
mirrorNo
Mirror
T-Systems Corporate Network
Administration Network
CustomerFirewall
First Site Second Site
Admin NetFirewall
Distance 10 - 20 km
CustomerNetwork
Service IP address in customer network stillmapped to service, but on a server at second site
(Encrypted access)
CustomerNetwork
Customer access in primary datacenter
Dynamic Services for SAP® Solutions.Storage Qualities AppCom Normal.
2 separated fire prevention areas
Datacenter EIP
Datacenter Allach
PRD PRD*
Snapvault
Redologs*
Snapmirror
Redologsxbr archive
e.g. Munich AreaDistance 16/32 km
Customer access in primary and secondary datacenter
Dynamic Services for SAP®
2 separated fire prevention areas
Distance >=15 kmsDatacenter Primary
PRD PRD*
Snapvault
Redologs*
Snapmirror
PRDSyncmirror
RedologsRedologsSyncmirror xbr archive
Datacenter Primary
3rd
storag
e
for
DR
Dynamic Services for SAP® Solutions.Storage: Overview.
NetworkComputing
Control Storage
NetApp Network Attached Storage
Bound on Gigabit Ethernet, Protocol NFS v3 over TCP
No SAN/FC Infrastructure
Storage box provides filesystems, no local Volumemanager required
All Qualities are “RAID-protected” and “Backup-integrated”
2 possible Qualities AppCom Normal/High (BIS Standard, BIS High Availability DR)
Other NetApp References (beside T-Systems)
Oracle: „Collaboration Suite ‚Files Online‘ supports a singledatabase instance on NetApp of 5 TB and growing.“
SAP Hosting: ca 500 Terabyte
Hella: ca 22 Terabyte
Dynamic Services for SAP® Solutions.Storage: Backup Management.
Backup-Integrated Storage
Based on Snapshot-Technology (without CPU-Load on DB- or Application-Server)
30 snapshots on primary storage
30 snapshots on secondary storage / read-only
30 Days Offline Redologs on Primary and Secondary Storage
Asynchronously mirrored every 10 minutes to secondary storage / read-only
72 hourly snapshots on primary storage
Point-in-Time Recovery possible to any date/time within past 30 days
Optional
Project snapshot (event driven)
Backup to tape (due date related)
Dynamic Services for SAP® Solutions.Storage: I/O Performance.
Is „Network Attached Storage“ a potential bottleneck?
Involved Components:
Gigabit Network 13,000 IOPS
Server 13,000 IOPS (capped by Gigabit Network)
NetApp Filer cluster60,000 IOPS
Disc Subsystem 60 IOPS per Disc
Result
Each Server can create a load of 13,000 IOPS against the storage box (in case enough discs are receiving this I/O load).
This equals a load of about 26,000 up to 32,000 SAPS@46C in an active SAP System.
Dynamic Services for SAP® Solutions.Network: Network Structure.
NetworkComputing
Control Storage
T-Systems
Corporate Network
encrypted access
Customer-
Firewall
Access methods:
- Internet VPN
- MPLS
- Dedicated
NAS Filer
Admin-
FirewallServerpool
Traffic Separation
VLAN technology
NFS export to customer VLAN
Administration Network
Customer Network
Storage Network
How ? Dynamic Services in a nutshell.
Easy-to-sell-product with big success on the market.
Preliminary product with a high degree of automation and flexibility.
Open Systems Tec Base with availability of all major operating systems and processor platforms.
Network Tec Base with quick access over MPLS or Internet-VPN.
Procedures, enabling a high degree of agility from ordering to provisioning.
Tools focusing on secure, shared infrastructures and a service oriented architecture.
Flexible vendor sourcing and licensing.
x86 Sun IBM hp
storage
backup
archive
WAN LAN
third party
database
application
appl.op.
syst.op.
moni-toring
cus-tomer
product
Tec Base
preliminaryproduct
appl.op.
syst.op.
moni-toring
cus-tomer
sourcing
licensing
OS OS OS OS
Customer Vendor
appl. = applicationsyst.. = systemop. = operations
toolsprocedures
Dynamic Services for SAP® Solutions.Control: Automation Approach
User Interface
Orchestration /
technical Workflows
Administrator
NWAdminACC
Monitoring Service Center…
Delivery OrderManager
Reporting Delivery & Operation Portal
Policies OperationsProvisioning
Automation /device drivers
Network OS DatabaseData SAP ….Middle-
ware
HW/SWinfrastructur
e
Cisco … Linux, AIX, Solaris, HP-UX … VMware, Xen… EMC, Netapp … Oracle, MaxDB … Bea Weblogic, Webshere …
Enhanced Config DB
AssetCenter
CMDB
CMD
B In
terfa
ce
Delivery Manager/Operations
GUI
Deployment
Service Center
Workflow ToolProcessing orders within the lines
Workflow/Automat.Provisioning
Config Warehouse
Asset CenterExtended CMDBProviding information concerning existing assets (necessary for change orders or Cancellations)
OrdererSRM@SAP (Module SOM)
Order Front-End (OFE)
CO data loading
Changing order size based on Basis Catalogue
Handing over the CO data to SAP@CDS
After provision: Handing over to SAP@CDS for invoicing
Status reply done
Handing over the orderdata to Deployment
Dynamic Services for SAP.Industrialised & Automated Processes
The plan shows the basic order process at T-Systems – from purchasing to provisioning. Process optimization and automation, enabling a high degree of agility from ordering to provisioning.
SAP@CDS (FI/CO)
Screen cams:
FC
COM
Invoice
Data (providing Co-Order)
Adding order data
Support processes and KPIs
Service CenterINMPRMCHM
Asset CenterCFM
ITIL
Confirming statusthrough the DeM
Verifying & compilingCSS service orders
NetworkComputing
Control Storage
Portfolio DevelopmentTraceability Matrix
Dynamic Services for SAP - Traceability Matrix
Description of document
Document Lead
Where Used/ Last Reviewed By/On
Link / Location of Document Document/PDF
1 Elevator pitch (1)
Sales /Andrew Clinton (AC)
Reviewed by AK,AC,PV,SL
Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK sharepoint: http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%20Management/Dynamic%20SAP/Presentations/Customer%20Presentation%20Dynamic%20Services%20for%20Infrastructure_112010_EN.ppt http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%20Management/Dynamic%20SAP/Presentations/2011_e_aofsap_elevator_pitch.ppt
2 White papers (1)
Sales/ Andrew Clinton
Reviewed by AK,AC,PV,SL
http://download.sczm.t-systems.de/ContentPool/en/StaticPage/29/46/29466_WhitePaper_Dynamic-Services-ps.pdf?client=t-systems.com.sg Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK Share point http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Forms/AllItems.aspx?RootFolder=%2fSiteDirectory%2fssm%2fPnMMDT%2fDocs%2fCampaign%20Development%20Management%2fDynamic%20SAP%2fWhite%20papers%20%2d%20reference%20material&FolderCTID=&View=%7b97756054%2dB81F%2d4D29%2d9A4F%2d1F45EE021DA6%7d
29466_WhitePaper_Dynamic-Services-ps.pdf
3 Solution outline & brochure (1)
Sales /Andrew Clinton
Reviewed by AK,AC,PV,SL
Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK sharepoint http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%20Management/Dynamic%20SAP/White%20papers%20-%20reference%20material/Dynamic%20SAP%20Data%20Sheet_Final.pdf
4 Pre-qualification material (1)
Sales/ Andrew Clinton
Reviewed by AK,AC,PV,SL
UK sharepoint http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%20Management/Dynamic%20SAP/Campaigns/SAP%20questionnaire%20-%20v1.1.xls
Dynamic Services a tool for value addition
Traceability Matrix
http://t-systems.telekom.de/cms/tsi-d/en/surrogate-navigation/templateId=renderInternalPage/id=1170236.html
http://res5-4.telekom.de/de/Downloads/Portfolio-Release/Portfolio_EN_One%20Portf-1.6.pdf
http://www.t-systems.com/tsip/en/152230/home/partners/alliances/sap/1-partner-sap
http://www.sap.com/solutions/benchmark/sd3tier.epx
https://subscriptionbasedhosting.ssl-01.com/index.php
http://q4ukldsy112/SearchCenter/Pages/results.aspx?k=Appcom&s=All%20Sites
http://q4ukldsy112/searchcenter/Pages/results.aspx?k=DS4S&start1=11
http://en.wikipedia.org/wiki/Statement_on_Auditing_Standards_No._70:_Service_Organizations
http://t-systems.telekom.de/cms/tsi-d/en/news/templateId=renderInternalPage/id=1778114.html
https://systemsnet.telekom.de/cms/tsi-d/en/news/service/templateId=renderInternalPage/id=1428502.html
Documentation & Useful links……
Dynamic Services for SAP® Solutions.Network: Customer Network.
My environment: my operating systems, my servers, my network.
NetworkComputing
Control Storage
Dynamic Services for SAP® Solutions.Computing: Current Server List.
Intel / AMD platform (Linux SLES10-64) up to 11,520 SAPS@46c
HP Proliant DL 385 and 585 G4
FSC Primergy rx300 S5
Itanium platform (HP/UX 11.31) up to 12,800 SAPS@46c
HP rx6600
Power6 platform (AIX 5.3) up to 9,600 SAPS@46c
IBM pSeries p520
single server load
Dynamic Services for SAP® Solutions.Computing: Virtualization.
Intel / AMD platform (Linux SLES10-64)
VMWare ESX (3.5 and 4.0 , 32-bit and 64-bit support)
Itanium platform (HP/UX 11.31)
HP Integrity VM 4.0“
Power6 platform (AIX 5.3)
Advanced Power Virtualization“
Dynamic Services for SAP® Solutions.ADOP-T – AppCom Delivery and Operations Portal
NetworkComputing
Control Storage
Dynamic Services for SAP® Solutions.Network/Storage: Beyond AppCom standards Ia.
One Appcom “High IO” server acting as DB server is combined with Appcom standard components
Appcom “High IO” requires BIS-RDC storage
Appcom “High IO” can handle up to 20.000 IO per second
Feasible for Oracle and MaxDB
Up to ~40.000 SAPS total system performance
NetworkComputing
Control StorageExample Appcom „High IO“ with single DB server
SAPS figures based on 4.6c
Dynamic Services for SAP® Solutions.Network/Storage: Beyond AppCom standards Ib.
Oracle RAC distributes I/O, memory and cpu demands of the database to several nodes
SAP central services (message-server and enqueue-server) are running under cluster control
One Appcom “High IO” node can handle up to 20.000 IO per second
Appcom “High IO” requires BIS-RDC storage
Oracle 10g RAC
Up to ~120.000 SAPS total system performance
NetworkComputing
Control StorageExample Appcom „High IO“ with Oracle 10g RAC
SAPS figures based on 4.6c
Dynamic Services for SAP® Solutions.Storage: Snapshot.
Dynamic Services for SAP® Solutions.Network: Zones.
Admin-Network
Fast Ethernet
Administrative Access by TS ES, e.g. central Monitoring
Storage-Network
Gigabit Ethernet / 10 Gigabit Ethernet
Access to Filer
Connectivity between application components
Customer-Network
Fast Ethernet
Customer Access
Security
VLAN technology provides “traffic separation” between networks
Penetration tests by NRuns
Raid-DP (Double Parity)
typically 12 Data-Discs + 2 Parity-Discs
Initial State
Reconstruction after Double-Disc-Failures
Dynamic Services for SAP® Solutions.Storage: NetApp Raid Technology.
Thank You ……
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