PUBLIC
June, 2019
SAP Enterprise Support AcademyBuild the Skills That Drive Value
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The digital era is evolving into the intelligence era
• Widespread PC adoption
• Broadband Internet
• ERP and business
process technologies
• Mobile & Smartphone
ubiquity
• Cloud Computing
• Social Networks
• Big Data
• Machine Learning &
Artificial Intelligence
• IoT & Distributed
computing
• Blockchain
Mainframe &
PCs1960s – 1980s
Client Server &
Internet1990s - 2000s
Intelligent
Technologies2010s - 2020s
Cloud, Mobile & Big
Data2000s - 2010s
• Transistors & silicon
revolution
• Large scale Mainframe
Computing adoption
• Emergence of PC’s
• Plant floor automation
Industrial
Automation
Business Process
Automation
Digital
Transformation
Intelligent
Enterprise
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SAP Enterprise Support – The choice for the intelligent enterprise
Move to the
cloud
Embrace
breakthrough innovations
Make SAP S/4HANA your
digital core
The
intelligent enterprise
SAP Enterprise Support helps you to adopt innovations and support services to
improve your business processes and performance aimed at building an intelligent
enterprise and mastering the digital economy.
4PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Demand for technology skills is high but skills development is lagging behind
17%
53%
30%
15%
64%
22%
2015 2017
Source: Technische Universität München (TUM), Survey on skills for digital transformation, May 2017
2015 2017 2015 2017
Skills available Skills not available undecided
A lack of digital skills is still among the
top barriers to digital transformation
Only 15% of companies have the
personnel with the skills necessary for
a successful digital transformation.
Digital transformation and the learning imperative
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SAP Enterprise Support – The foundation for customer success
SAP Enterprise SupportThe foundation for customer success
Proactive
and preventive
support
Across all
deployment
options
EmpowermentInnovation and
value realizationMission-critical
supportCollaboration
Digital core Breakthrough
innovations
Cloud
Intelligent enterprise
Seamless consumption of innovation I Fast value realization I Business outcomes I End-to-end optimization
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Key Deliverables of SAP Enterprise Support
Expert
guidance
• SAP Enterprise Support
Value Maps
• SAP Enterprise Support
Advisory
• Remote services
Enablement
for digital transformation
• SAP Enterprise Support
Academy
• SAP Support Portal
New features and
business outcomes
• Releases, updates, patches
• Analyses and reports
• SAP Enterprise Support
Advisory Council
Digital customer
support experience
• Service level agreements
• Next-Generation Support
concept
• SAP ONE Support
Launchpad
EmpowermentInnovation and
value realizationMission-critical
supportCollaboration
SAP Solution Manager 7.2
SAP Pathfinder, SAP Transformation Navigator, and more
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AllDeployment scenarios
covered (Cloud, On-premise, Hybrid)
SAP Enterprise Support Academy – Enablement for digital transformation
Knowledge transfer
on digital transformation, integration,
and system operations
On-demand learning experience
by combining self-paced and expert-
led offerings, available on SAP
Learning Hub
High-quality vendor knowledge
from SAP Support experts helps to
close the digital skills gap of key
users, IT and line-of-business experts
Benefit from expert-guidance and high impact knowledge transfer services that enable
you to innovate and be successful with SAP solutions.
Highlights 1.300+Learning assets
and services
10Value Maps for more
guidance and collaboration
>> Home page & Sign-up
Includedin SAP Enterprise
Support at no additional cost
8PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
8
BENEFITS
Get ready for innovation adoption and digital
transformation.
Maximize the usage of the deployed solutions.
Drive smooth end-to-end operations (for all
deployment models).
Run your software at the speed of your business.
Learn about end-to-end supportability options.
Reduce training expenditures.
Maximize the value of the software that drives your business
USE CASE EXAMPLES
Connect your cloud applications to other SAP and
non-SAP software.
Manage, monitor and optimize the business
outcomes of your Cloud solution
Secure your SAP S/4HANA and SAP HANA
systems.
Administer and monitor your SAP HANA database.
Realize SAP Fiori use cases for your company
Implement a strategy to manage data volume.
Discover opportunities to replace custom objects.
9PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Digital Core
SAP S/4HANA On-Premise – Portfolio Highlights
EGI SAP Readiness Check Tool
MTE Overview of the Transition to SAP S/4HANA
MTE SAP Activate Overview
EGI SAP S/4HANA Implementation with
SAP Activate
EGI Plan your Conversion to SAP S/4HANA
EGI SAP S/4HANA Custom Code Impact Analysis
MTE SAP HANA Security Overview
MTE SAP S/4HANA Embedded Analytics
EGI Data Migration Strategy and Tools for
SAP S/4HANA
AIE SAP S/4HANA - HANA Infrastructure
EGI SAP HANA Database Administration and
Operations
EGI SAP Fiori Configuration on SAP S/4HANA
EGI SAP HANA Advanced Database Monitoring
EGI SAP HANA Data Modelling
MTE Building new solutions on SAP Cloud Platform
SAP S/4HANA On-Premise Value Map
Guided Approach, Social Collaboration, Expert Access, Empowerment
Run on
SAP
S/4HANA
Realize / DeployPrepare / Explore Run / OptimizeStart your
journey to
SAP S/4HANA
10PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA Cloud – Portfolio Highlights
Run on
SAP
S/4HANA
Realize / DeployPrepare / Explore Run / OptimizeStart your
journey to
SAP S/4HANA
MTE SAP Activate Overview
TUT SAP S/4HANA Cloud with SAP Activate
MTE SAP S/4HANA Cloud Finance Overview
MTE SAP S/4HANA Cloud Order-To-Cash Overview *
MTE Setting up the chart of accounts in
SAP S/4HANA Cloud
MTE Requesting the Q-system in SAP
S/4HANA Cloud
MTE Security and privacy in SAP Cloud operations
TUT Introduction to SAP S/4HANA Cloud
Learning Center
MTE SAP S/4HANA Cloud Adoption and Impact on
Organization Overview *
MTE Building new solutions on SAP Cloud Platform
MTE SAP S/4HANA Cloud Integration Overview *
* coming soon
MTE SAP S/4HANA Cloud Best Practices for
Transport *
MTE Data Migration with SAP S/4HANA Cloud
MTE Extensibility Framework for SAP
S/4HANA Cloud
MTE SAP S/4HANA Cloud Test Automation Tool
Overview
TUT How to create SAP S/4HANA Cloud
Customer Master Data
MTE SAP S/4HANA Cloud Get Prepared for
Quarterly Release Upgrades
MTE SAP CoPilot
MTE SAP S/4HANA Cloud The Perfect Support
Experience *
MTE SAP S/4HANA Cloud Best Practices for
Transports *
SAP S/4HANA Cloud Value Map
Guided Approach, Social Collaboration, Expert Access, Empowerment
Digital Core
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Cloud
SAP SuccessFactors – Portfolio Highlights
MTE Holistic IT Management for Hybrid Solution
MTE Extend existing business processes using SAP
SuccessFactors Cloud & Hybrid
MTE SuccessFactors MetaData Framework (MDF)
Overview
MTE Overview of SAP ERP HCM Full Cloud and
Side-by-Side Integration
MTE SAP Cloud Secure - SAP SuccessFactors
HCM Suite
BP Basic Security Configuration for SuccessFactors
EC - SAP Cloud Platform Integration - SAP HCM
MTE SAP Cloud Platform, Integration Overview
MTE SuccessFactors Employee Central Imports
and OData Overview
MTE SuccessFactors Integration Monitoring via
Dell Boomi
MTE SAP ERP HCM Integration to
SuccessFactors
MTE SuccessFactors Integration: Customer
Go-Live Best Practices
MTE Technical Monitoring: SuccessFactors Hybrid
Integration Monitoring in SAP Process Integration
and End User Experience Monitoring
BP Technical Monitoring: Setup End User
Experience Monitoring for Hybrid Scenarios
BP Technical Monitoring: Setup Message Flow
Monitoring for Hybrid Scenarios
BP How to set up Exception Management for Hybrid
Scenarios
SAP SuccessFactors Value Map
Guided Approach, Social Collaboration, Expert Access, Empowerment
Run on
SAP
S/4HANA
Realize / DeployPrepare / Explore Run / OptimizeStart your
journey to
SAP S/4HANA
12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Breakthrough innovations – Portfolio Highlights
TUT MTE Building new solutions on SAP
Cloud Platform
MTE Security Aspects of SAP Cloud Platform
MTE Getting Started: Cloud Foundry Env within
SAP Cloud Platform
MTE SAP IoT Application Enablement
MTE SAP IoT Application Enablement – Architecture
and Hands On
BP SAP IoT Connect 365 − Getting Started
MTE Improve Your Supply Chain with IoT
Applications
MTE Overview of SAP Predictive Maintenance &
Service, cloud edition
EGI SAPUI5 Development with OData and
SAP Web IDE
TUT Create a Destination on SAP HANA
Cloud Platform
TUT Build an app from an SAP Web IDE template
TUT Deploy your mobile web app to SAP
Cloud Platform
MTE How to Connect IoT Services with SAP
Predictive Maintenance and Service (PdMS),
Cloud Edition
MTE SAP Predictive Maintenance and Service
(PdMS) Integration with SAP ERP
MTE Configure SAP Predictive Maintenance and
Service: From smart assets to Insight
MTE Configure SAP Predictive Maintenance and
Service: From Insight to Action
More to come
Digital Innovation Value Map
Guided Approach, Social Collaboration, Expert Access, Empowerment
Breakthrough
innovations
Run on
SAP
S/4HANA
Realize / DeployPrepare / Explore Run / OptimizeStart your
journey to
SAP S/4HANA
13PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Accelerated
innovation
enablement
Expert-guided
implementations
SAP Enterprise Support Academy – Delivery Formats
Continuous quality
check and
improvement
services
Meet-the-expert
sessions/recordings
Guided
self-services
Tutorials
Visit us at the SAP Support Portal – SAP Enterprise Support Academy
Videos
Best practices
15INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Learning Hub, Edition for SAP Enterprise Support – 101
Go to SAP Enterprise Support Academy
A mandatory step
One-time registration for
customers at
support.sap.com/esacademy
Sign-up Assign Course
Define your personal learning
objectives, identify which SAP
solutions are relevant to you.
Assign the relevant courses, or other
learning items to My Active Courses.
Expert-led sessions Block your calendar using ICS file in
the enrollment confirmation notification
Use the Calendar of scheduled live
sessions via newsletter or landing
page;
Self-paced items Start and continue assigned courses
anytime from My Active Courses
Recommendations Check out relevant learning items of
your assigned courses
Search for keywords or phrases (use
quotation marks for exact phrase) Category: instructor-led vs. online items
Course dates: shows all scheduled instructor-
led items for the given timeframe
Delivery method: covers the different learning
formats (EGI, MTE etc.). The delivery method is
indicated by the icon and in the item details
Subject areas: categorizes items based on
SAP’s product taxonomy
Search
Complete Course
Look up our help & resources section
on the SAP Support Portal:
support.sap.com/esacademy
Start Learning Get help Print out certification of course
completion from My Learning History
Provide feedback via
Star rating for completed items
Surveys after expert live session and
online MTE recordings
FAQs | Glossary
Quick Guide
Program entitlement
Newsletter subscription
Contact us
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Outlook – Innovation
GUIDANCE NEW FORMATS COLLABORATION
• Cover pages
• Learning programs
• Recommendations
• Series of easy to consume
learning bites
• Videos
• Use of Learning Rooms &
Gamification with the SAP
Enterprise Support Value Maps
moving to the SAP Learning Hub,
2018 and beyond
17PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Your fast lane to support expertise
SAP Enterprise Support Value Maps – A structured and goal-based approach to quickly identify the
relevant SAP Enterprise Support services, tools and offerings to achieve defined targets and address
your business needs. In addition, leverage the in-depth knowledge of our support advisory team for
personal guidance based on 45+ years of close customer engagements.
Guided approach
to reach your objective
Social collaboration
to connect directly with
SAP experts and peers
Empowerment
to build the knowledge
and skills you need
Expert access
to obtain guidance from
SAP support experts
Available Value MapsSAP
S/4HANA Cloud
Digital
Innovation
SAP Analytics Solutions
SAP Jam Collaboration
SAP S/4HANA
On Premise
Data Volume Management
SAP SuccessFactors
Lifecycle Management
Business Process
Improvement
>> Sign up
Security
18PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Academy – Key value drivers
* Source: SAP Digital Business Services Reference Program: http://www.sapsupport.info/references/reference-navigator/
Seamless
consumption
of innovation
Readiness For innovation with the
SAP Enterprise Support
Academy program
10%Less effort to adapt new
innovation
StrongerInternal knowledge base for
planning and maintaining IT
solutions into the future
Business
outcomesUS $ 60.000Saved in project fees
15%Reduction in monitoring
and administration efforts
50%Cost savings for system
monitoring after joining SAP
Enterprise Support Academy
Effective
extension of
skills
Up to 70%Costs savings on
upskilling development
experts
20%Reduction in time
required for learning
15%Faster knowledge acquisition
about SAP Revenue
Accounting and Reporting
Fast value
realization90%Increase in business-user
confidence in data
integrity and accuracy
50%Faster reporting in select
reports
60xLess time to complete
full system testing
Customer
Success*
19PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Academy – Customer success is our mission
play
Starahttps://www.youtube.com/watch?v=vJHPi89WQXI
Embracing digital transformation with the help of
SAP Enterprise Support
“Our IT and BASIS teams have benefited a lot from the trainings and
enablement offered through SAP Enterprise Support Academy.
Additionally, remote and on-site support services have helped us solve
many system issues as well as improved our system’s availability and
performance.”
Xuemei Shao, IT Manager, Maanshan Iron & Steel Corp. Ltd.
"We received strong support from SAP Enterprise Support
throughout our proof of concept. The expert-guided-implementation
workshops were valuable and gave us the opportunity to learn the
basic configuration directly from the experts, reducing consulting
days and increasing our confidence and knowledge."
Valerie Ricard, Domaine Support Functions, Thales Alenia Space
“With the help of the SAP Enterprise Support Academy program and
advisory team, we utilized the different services to improve the
performance of our systems. We stabilized our SAP HANA database
when issues arose that put the system at risk, and identified potential
threats that have been dealt with thanks to the recommendations of
the CQC reports."
Nicolas Martinez, Head of IT, Casa Luker S.A.
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More information
SAP Enterprise Support
https://support.sap.com/enterprisesupport
SAP Enterprise Support Academy
https://support.sap.com/esacademy
SAP Enterprise Support Value Maps
https://support.sap.com/valuemaps
SAP Enterprise Support Advisory Council
https://support.sap.com/esac
SAP Solution Manager
https://support.sap.com/solution-manager
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