Salesforce.com @ UCSF
Ed Martin Deputy Director, Software-as-a-Service Solutions Information Technology Services
February 2, 2012
Topics • Salesforce Overview • UCSF Salesforce Projects • Q & A
Benefits of the Salesforce Platform • Low cost
– “pay as you go” licensing – Salesforce Foundation discount – Premier Support donated to UCSF
• Focuses on solving business problems – Faster, iterative application platform – App Exchange – Continual product improvement
• Security, flexibility and scalability – Data is ours and covered by BAA – Flexible, robust security framework – Platform scalability and reliability
Salesforce Infrastructure Roadmap
EDS Profile Synchronization
Business Analysis
Surveys
Enterprise Data Integration
Premier Support SF-to-SF Integration
Enterprise Chatter
Dev. Processes & Standards
Single Sign-on Integration
Salesforce.com Platform Overview
UCSF Clinical
Applications Education
Applications Research
Applications Administrative Applications ap
ps
Salesforce Applications
Research • Athena Breast Care Network • Participant Recruitment System • UCSF Profiles Messaging • Mobile Diabetes Management
Clinical • Concierge Services • Radiology Referrals • Athena Healthcare Questionnaire • External Physician Referrals • Nursing PI Surveys • Chatter for Health
Administrative • Bright Ideas • Ideas for UCSF Benioff Children’s
Hospital • Enterprise Chatter • CACTAS • Research Technology Alliance • Risk & Compliance
Academic • GME Program Management • Physician Training Verification • Honors & Awards • Preceptor Tracking • GHS Student Tracking
Key CRM Collaboration Contracts Custom DB Mobile/Tablet
Research Systems • Athena Project
– Multi institutional research application to improve breast cancer care and outcomes
• Participant Recruitment System – Marketing & management of patient
recruitment and registry for research projects
• UCSF Profiles/Chatter Integration – Integration of Chatter as a messaging
backbone for UCSF Profiles
• Mobile Diabetes Management – Telehealth mobile application to
improve diabetes management
Clinical Systems • Concierge Services
– Tracks & schedules inbound referrals to Medical Center Concierge Services
• Radiology Referrals – Tracks & manages data related to
physician relationships through referral history and interaction logs
• Athena Health Care Questionnaire – Patient surveys and family history on
iPads in clinics
• External Physician Referrals – Streamlining referrals for Physician
Liaison Services.
Clinical Systems (cont.) • Nursing Performance
Improvement Surveys – Self-service survey management
for capturing nursing metrics & improving nursing practices.
• Chatter for Health Pilot – Integration of Chatter & clinician
paging system for improving patient care messaging.
Education Systems
• GME Program Management – Manage accreditation, data, workflow
for 80+ GME programs
• Physician Training Verification – Verification of residency for any UCSF
trained medical resident.
• Honors and Awards – Database to track & manage faculty
awards & honors for all faculty
Education Systems
• Preceptor Tracking – Tracking mentoring relationships for
School of Medicine
• Global Health Education Programs – Track students across new
educational programs in Global Health Sciences
Administration Systems
• Bright Ideas – Suggestion Box for Medical Center,
UCSF Sustainability, and School of Medicine
• UCSF Benioff Children’s Hospital Ideas
– Public web site for suggestions to the Children’s Hospital
• Enterprise Chatter (beta) – A social networking, collaboration
tool, and messaging platform
Admin. Systems (cont.)
• Research Technology & Alliances – Managing dialogue with potential
industry research partners
• Centralized Agreement, Contact Tracking & Approval System
– Enterprise contract management for ITA, PSA, and C&G.
Q & A
Thank You!
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