Safety Management System(SMS) Online Course
SQM Department
1June 17
2June 17
AGENDA
Part I
Intro toSSP &SMS
Part IVSafety
Reporting & IAA’s Safety
Reporting System
The course should be an aid of thinking
Part II
Safetymanagement
concepts
Part III
SafetyManagement
System &
SMS Operation
3June 17
State Safety Programmes (SSP)
Safety Management Systems (SMS)
Regulatory Framework and introduction to ICAO SMS
Part I
Intro toSSP &SMS
4June 17
Safety Management Fundamentals
Part II
Safetymanagement
concepts
hazards
risks
Accident, Incident
Safety Concept
Safety culture
5June 17
Part III
SafetyManagement
System &
SMS Operation
Safety Risk Management
Safety Risk Probability, Severity and Tolerability
Safety Risk Control / Mitigation
Management of Change(MOC)
SMS Operation
Safety Policy
Accountable Executive and Management Responsibility
6June 17
Part IV Safety
Reporting & IAA Safety Reporting
System
IAA safety Communication
IAA Safety Reporting System
IAA safety forms
YEAR 2014
In absolute IATA worldwide numbers more than 3 billion people flew on 32 million flights…
7June 17
Question.....
Did ALL of them fly SAFELY..?
Equipment failures
Human errors
Hazards
Just ‘bad luck’
All of the above
8June 17
However… .what makes an aircraft to crash?
Objectives to provide participants with all principles and concepts
derived from ICAO SMS Standards and Recommended Practices (SARPs) , ANNEX 19 and SMM Manual Doc 9859;
to assist participants in understanding the key components and elements of an SMS, including the implementation of a tailored SMS and/or Management System (SM) in compliance with relevant ICAO standards, EASA Implementing Rules (IRs) and according to their needs.
9June 17
“If you keep doing what you’re doing…
you’re going to keep getting what you got!”Yogi Berra
10June 17
Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein, (attributed)
11June 17
State Safety Programmes (SSP)
Safety Management Systems (SMS)
Regulatory Framework and introduction to ICAO SMS
Part I
Introto SSP
&SMS
ICAO safety management SARPs included in• Annex 1 — Personnel Licensing, PART I and III
• Annex 6 — Operation of Aircraft, PART I and III
• Annex 8 — Airworthiness of Aircraft,
• Annex 11 — Air Traffic Services,
• Annex 13 — Aircraft Accident and Incident Investigation
• Annex 14 — Aerodromes
are aimed at two audience groups
Member States & Service Providers
12June 17
SSP & SMS: The big picture
13June 17
ICAO: State’s “safety programme” Definition:
An integrated set of regulations and activities aimed at improving safety.
Includes SMS requirements for aviation service providers
Islamic Republic of Iran Safety Programme: CAO IRI oversights:
Regulations, Standards & Policy
Assurance (ex; Certification, Surveillance, etc.)
Service Provider SMS Requirements
14June 17
Islamic Republic of IRAN State Safety Program
•CAD 1019•CAD 2019•CAD 3913•CAD 6213
ICAO State Safety
Programme (SSP)
•Annex 6•ICAO Doc 9859: SafetyManagement Manual (SMM)
SSP Framework
External (Service Provider SMS)
SMS Framework
Internal (SMS)
15June 17
16June 17
ICAO Regulatory Framework
Regulations are not necessary sacred.However, principles are….
Franklin Roosevelt
ICAO SMM Doc 9859
17June 17
An SMS is a systematic approach to managing safety (i.emaintain, monitor and regularly assess safetyperformance), including the necessary organisationalstructures, accountabilities, policies and procedures.
As a toolbox, SMS ensures thatwhen specific tools are needed forhazard identification and safety riskmanagement, the right tool isavailable for the organisation to use.
SMS Introduction
18June 17
SMS features
Systematic – Safety management activities are in accordance with apre-determined plan, and applied in a consistent manner throughoutthe organization
Proactive – An approach that emphasizes hazard identification andrisk control and mitigation, before events that affect safety occur
Explicit – All safety management activities are documented, visibleand therefore defensible
SMS Introduction
19June 17
Safety Management Fundamentals
hazards
risks
Accident, Incident
Safety Concept
Safety culture
Part II
Safetymanagement
concepts
20June 17
Hazard – Condition , object or activity with the potential(i.e. consequence) of causing injuries to personnel, damageto equipment or structures, loss of material, or reduction ofability to perform a prescribed function
(ICAO SMM, 2009)
Example: A wind of 15 knots blowing directlyacross the runway is a hazard. A pilot may notbe able to control the aircraft during takeoff orlanding is one of the consequences (i.e. lossof control) of the hazard.
Hazard Concept – Useful Definitions
21June 17
Hazard Example
22June 17
What is “Exposure?”
• How close are you to the “danger zone?”
23June 17
Natural
Severe weather or climatic events: Hurricanes, major winter storms,drought, tornadoes, thunderstorms lighting, and wind shears
Adverse weather conditions: Icing, freezing precipitation, heavy rain,snow, winds, and restrictions to visibility.
Geophysical events: Earthquakes, volcanoes, tsunamis, floods andlandslides.
Geographical conditions: E.g.: adverse terrain or large bodies of water.Environmental events: wildfires, wildlife activity, andinsect or pest infestation.
Public health events: epidemics of influenza or otherdiseases.
Hazard Types and Examples
24June 17
Technical, deficiencies regarding:
Aircraft and aircraft components, systems, sub-systems and equipments. This includes Failures, inadvertent or erroneous functioning of Systems.
An organisation’s facilities, tools, and related equipment.
Facilities, systems, sub-systems and related equipment external to the organisation.
Hazard Types and Examples
Economic
Major trends related to: Growth, Recession, Cost of material or equipment, Fuel cost, Environmental issues, etc.
Diverging interests: operation vs. shareholder
25June 17
Hazard Types and Examples
Ergonomic
Deficiencies in the environment the front line employees have to operate24-hour operation with impact on individual’s performance (circadian cycle)
Organisational
Complex organizational structures resulting in unclear responsibilities.
Re-organisation.
26June 17
Hazard Examples by Aviation Organisations
Airport Operator
Worn Runway Markings
Unclear ramp marking for vehicle holding point
Fuel Spillage
Not well lit parking position
Partial failure of weather monitoring devices (e.g. anemometer)
27June 17
Hazard Examples by Aviation Organisation
Aircraft Operator
Load-sheet errors
Lack of sleep during off duty
Partial failure or loss of navigation systems
Error in FMS database
Loss of radio communication
Wrong reed-back of ATC clearance
Expired Aeronautical information
Loss of transponder transmission
28June 17
Hazard Examples by Aviation Organisation
Air Navigation Service Provider(ANSP)
Loss of communication
Loss of aircraft separation
Improper flight handover
Improper clearance
Use of wrong call sign
Adverse weather conditions
Diversion of multiple aircraft
Loss of transponder transmission
29June 17
Hazard Examples by Aviation Organisations
Maintenance Organisation
Use of outdated procedure
Delayed implementation of AD
Use of non-OEM certified parts
Improper handover of remaining work to next shift
Improper application of paint or other chemicals
Chemical spillage
Repair of wrong system/component
30June 17
Sources for Hazard Identification
1. Flight Operations Data Analysis (FODA) / Flight Data Monitoring (FDM)2. FODA-Campaigns (subject specific in-depth analysis)3. Flight Reports4. Cabin Reports5. Maintenance Reports6. Confidential Safety Reports7. Operations Control Reports8. Maintenance Reports9. Reports of the NAA10. Crew Surveys11. Crew Observation (LOSA)12. Investigations & Hearings13. Partner Airline Assessments14. Quality Assurance Programme (Quality Audits acc. EU-OPS)15. Training records (e.g. crew periodic checks, simulator checks and
training, line checks, etc.)
31June 17
Sources for Hazard Identification
16. Manufacturers reports and SIE safety information exchange programs17. Safety Reporting / Accident reports /IOSA reports18. Observation of Maintenance operations (if applicable)19. Safety (& Quality) Audits / Assessments /surveys20. Safety Culture monitoring through surveys21. Internal safety investigations22. State mandatory occurrence system23. Internal safety workshops24. External safety information / Organisation’s partners25. Training records26. Company voluntary reporting system27. Flight and Duty Time Discretion Report28. Ground Handling Report29. Disruptive Passenger Report30. Flight Operations Monitoring
32June 17
Hazard Detection & Identification
The following list shows the main ways to identify hazards:
Walkthrough surveys
Inspection checklists
Past records
Accident investigations
Consultation
Brainstorming,
Safety Audits
33June 17
Safety EventA failure condition, causal factor, threat or precursor event which inisolation or in combination with other safety events could result in anundesirable event.
Hazard Concept – Event Definitions
Undesirable EventA stage in the escalation of an accident scenario where the accident willoccur, unless an active recovery measure is available and is successfullyused.
34June 17
Hazard Concept – Useful Definitions
OutcomeA potential end point of an accident scenario which can be assigned aconsequence severity.
ConsequenceThe degree of injuries to personnel, damage to equipment orstructures, loss of material, or reduction of ability to perform aprescribed function arising from an outcome. Consequences have amagnitude.
35June 17
Hazard Concept – Useful Definitions
Risk Controls (Barriers and Mitigation)
A system, activity, action or procedure that is put in place to reduce the risks associated with a hazard. Mitigation may include: Elimination of the hazard (preferred),
Reduction in the frequency of the hazard (barriers),
Reduction in the likelihood of the outcomes of the hazard
(outcome mitigation),
Reduction of the severity of the outcomes of the hazard
(consequence mitigation).
36June 17
EASA, ECAST WG- Hazard Identification, 2009
Hazard Concept – Example’s Definitions
37June 17EASA, ECAST WG- Hazard Identification, 2009
Hazard Concept – Example’s Definitions
38June 17
EASA, ECAST WG- Hazard Identification, 2009With Mitigations, Probability and/or Severity and/or Exposure will be reduced.
If the risk is High….
Hazard Concept – Example’s Definitions
39June 17
Safety Management Fundamentals hazards risks Accident, Incident Safety Concept Safety culture Safety investigation and SMS Emergency Response Planning (ERP)
Part II
Safetyand
Safetymanagement
concepts
40June 17
Risk – The assessment, expressed in terms of predictedprobability and severity, of the consequence(s) of a hazardtaking as reference the worst foreseeable situation
(ICAO SMM, 2009)
The assessment of the consequences of thepotential loss of control of the aircraft by the pilotexpressed in terms of probability and severity is therisk
Risk = Probability X Severity
*Probability here encompass both frequency (i.e. likelihood) of an event and the exposure to a hazard
Risk Definition
41June 17
Safety Management Fundamentals
hazards
risks
Accident, Incident
Safety Concept
Safety culture
Part II
Safetyand
Safetymanagement
concepts
42June 17
Accident Definition
Accident. An occurrence associated with the operation of an aircraft which takes place between the time any person boards the aircraft with the intention of flight until such time as all such persons have disembarked, in which: a) a person is fatally or seriously injured as a result of:• being in the aircraft, or • direct contact with any part of the aircraft, including parts which have
become detached from the aircraft, or• direct exposure to jet blast, orb) the aircraft sustains damage or structural failure which:
• adversely affects the structural strength, performance or flight characteristics of the aircraft, and
• would normally require major repair or replacement of the affected component ;or
c) the aircraft is missing or is completely inaccessible.
43June 17
Accident
Accident Definitions
44June 17
An occurrence, other than anaccident, associated with theoperation of an aircraftwhich affects or could affectthe safety of operation.
June 17
Incident Definition
45June 17
Latent conditions trajectory
Conditions present in the system before the accident, made evident by triggering factors.
System’s Factors to accident causation
46June 17
Accidents and Incidents Cost!Direct costs Loss of aircraft Injuries to or death of
flight crewmembers, passengers
Insurance deductibles Costs not covered by
insurance
Indirect costs Loss of use of equipment Loss of staff
Involved in accident issues Lower productivity
Investigation & clean-up Legal claims Fines Misplaced/stranded
passengers Negative media exposure
47June 17
Elevator Assembly$753,220
Outboard Flap Assembly $481,630
Fan Cowl$292,398
Nose Cowl$894,931
Rudder$775,850
Cabin Doors$441,320
Radome$84,958
Direct Costs
48June 17
Indirect (Hidden) Costs : Usually 10-15 times more than Direct costs
Cost of lost use of equipment (loss of income) Passenger delay, re-booking, hotels, meals Legal fees and damage claims Increased insurance premiums Dissatisfaction by customer Technicians time to repair damage Investigation costs
Wide Body $1,000,000 Narrow Body $750,000 Old Narrow Body $ 500,000
However, 99% of event claims are below deductible..!!!
Insurance Deductibles
50June 17
Safety Management Fundamentals
hazards
risks
Accident, Incident
Safety Concept
Safety culture
Part II
Safetyand
Safetymanagement
concepts
Safety Overview
51June 17
“Safety is the state in which the risk of harm to persons orproperty is reduced to, and maintained at or below, anacceptable level through a continuing process of hazardidentification and risk management”
ICAO Doc 9859
52June 17
Safety Definition
Freedom from harm (Dictionary def’n.)
Safety is not equivalent to risk free (U.S. Supreme Court, 1980)
“Risk management” is a more practical term than “safety.” (Jerome
Lederer ~1928)
Carelessness and overconfidence are more dangerous than
deliberately accepted risk (Wilbur Wright, 1901)
Practical safety is risk management
53June 17
What is Safety?
54June 17
Protection and Production
Bankruptcy
Catastrophe
Protection
Production
Unrocked Boat
Safety SpaceFinancial
Management
Safety Management
Life of the system
Too much protection= BankruptcyToo much production=Catastrophe
55June 17
Safety Management Fundamentals
hazards
risks
Accident, Incident
Safety Concept
Safety culture
Part II
Safetyand
Safetymanagement
concepts
56June 17
WHAT?
Traditional approach – Preventing accidentsFocus on outcomes (causes)Unsafe acts by operational personnelAttach blame/punish for failures to “perform safely”Address identified safety concern exclusively
Identifies:
WHO? WHEN?
WHY? HOW?
But not always discloses:
57June 17
ICAO SMM (2013)‘Effective Safety Reporting’
Reason’s (1997)‘Safety Culture’
58June 17
SMS and Safety Culture
Reason (1997): The components of Safety Culture
59June 17
Safety Culture
Regulatory Framework
ICAO SMM, 2009EASA (EC) 216/2008EASA ECAST SMS Working Group, 2009
Safety Culture is the set of enduring values and attitudesregarding safety issues, shared by every member of every level ofan organization. Safety Culture refers to the extent to which everyindividual and every group of the organization is aware of therisks and unknown hazards induced by its activities;
‘how people behave when no one is watching’
60June 17
Characteristics and Safety Culture indicators
61June 17
Characteristics and Safety Culture indicators (cont’)
= Just culture
62June 17
Effective Reporting and Safety Culture
‘…..the willingness of individuals to report their errors, requires an ‘atmosphere of trust’ in which people are encouraged for providing essential safety-related information (Reason, 1997).
‘atmosphere of trust’ = Just Safety culture
…..people are encouraged (even rewarded) for providing essential safety-related information……
Note: Only EASA still makes a formal use of ‘Just Culture’ expression i.e. EU Aviation Safety Plan 2013-2016
64June 17
Effective Reporting and Safety Culture
‘…..personnel may anonymously report hazards and unsafe acts using appropriate voluntary or confidential reports’’.
Personnel who report, shall be treated ‘fairly andjustly’ without punitive action from managementexcept in the case of known reckless disregardfor regulations and standards, or repeatedsubstandard performance.
65June 17
Part III
SafetyManagement
System &
SMS Operation
Safety Risk Management
Safety Risk Probability, Severity and Tolerability
Safety Risk Control / Mitigation
Management of Change(MOC)
SMS Operation
Safety Policy
Accountable Executive and Management Responsibility
66June 17
Safety is the state in which the risk of harm to persons or propertydamage is reduced to, and maintained at or below, an acceptablelevel through a continuing process of hazard identification and riskmanagement.
Safety Risk Management encompasses the assessment andmitigation of the safety risks of the consequences of hazards thatthreaten the capabilities of an organization, to a level ALARP.
ALARP: As Low As Reasonably Practicable
Safety Risk Management
67June 17
Hazard Identification
A hazard is any real or potential condition…
ICAO Doc. 9859
SystemDescription
HazardIdentification
RiskControl
RiskAssmt
RiskAnalysis
that can result in injury, illness, or death to people; damageto, or loss of, a system (hardware or software), equipment, or property; and/or damage to the operating environment.
68June 17
Processes
Workplace Conditions:Activities
• Equipment• Information (Procedures)• Facilities• Phys. Envir.• Other Proc. (Interfaces)• Training• Supv./Mgmt. (Controls)• ….
Hazards
Deficient Conditionsimpacting activities =
ConsequencesActive Failures
VariablePerformance
e.g.
SystemFactors &Attributes
Causing… Resulting in…
SRM Hazard Identification from Workplace Conditions
Inference
SystemDescription
HazardIdentification
RiskControl
RiskAssmt
RiskAnalysis
Safety Risk Management (SRM)
69June 17
Risk Analysis
Important to distinguish between:
Hazard – a condition
Consequence – result
Risk – Probability (likelihood) & severity of the consequence
Analyzing risk involves the consideration of both the likelihood and the severity of any adverse consequences.
ICAO Doc. 9859
SystemDescription
HazardIdentification
RiskControl
RiskAssmt
RiskAnalysis
70June 17
Risk Analysis
Risk is the composite of the predicted likelihood or probability and the severity of each possible consequence of each identified hazard.
Adapted from ICAO Doc. 9859
Risk LevelProbability Severity
Consequence
Active Failure
Hazard Intolerable
Tolerable
Acceptable
71June 17
Risk Control = Risk M itigation
A major component of any safety system is the defenses (controls) put in place to protect people, property or the environment.
These defenses are used to reduce the likelihood or severityof the consequences associated with any given hazard or condition.
ICAO Doc. 9859
SystemDescription
HazardIdentification
RiskControl
RiskAssmt
RiskAnalysis
72June 17
Risk Control Order of Precedence
1. Modify the system (design hazard out)
2. Physical guards or barriers
3. Warnings or alert signal
4. Administrative controls• Procedures
• Training
SystemDescription
HazardIdentification
RiskControl
RiskAssmt
RiskAnalysis
73June 17
Probability:
What is the probability or chance that given an exposure to a hazard an accident will result?
The probability of an event is the measure of the chance that the event will occur as a result of an experiment.
Risk Assessment-Probability
74June 17
Risk Assessment-Probability
75June 17
Severity:
What is the likely result or the severity of the accident or incident that could occur?
Risk Assessment-Severity
Severity:The measure of how severe the results of a hazardous condition’s outcome are predicted to be.
76June 17
Risk Assessment-Severity
77June 17
Risk Matrix
A risk matrix is a tool used for risk assessmentRisk assessment determines the level of risk to use in making a bottom line decision. Probability*Severity = Risk
78June 17
Risk Assessment
79June 17
Risk Management Process
Document the level of risk
Is the risk level acceptable?
Can the risk be eliminated?
Can the risk be mitigated?
A safety concern is perceivedIdentify hazards/consequences and
assess risksDefine the level of probability
Define the level of severity
NO
NO
Cancel the operation
YESContinue the operation
YESTake action
and continue the operation
YES
Can the residual risk be accepted? (if any)
Take action and continue the operation
YES NO
Record the hazardIdentification, risk
assessment and record the risk reduction
mitigations
80June 17
Definition
A documented process to identify changes in the organisation thatmay have an adverse (or positive) effect on safety.
This process uses the existing hazard identification, risk assessmentand mitigation processes of SMS.
Management of Change (MOC)
81June 17
Changes may create hazards and hazards create Safety Risks..!
The management of safety risks resulting from changes is a main element of
Management of Change (MOC) process
Management of Change (MOC)
82June 17
Part III
SafetyManagement
System &
SMS Operation
Safety Risk Management
Safety Risk Probability, Severity and Tolerability
Safety Risk Control / Mitigation
Management of Change(MOC)
SMS Operation
Safety Policy
Accountable Executive and Management Responsibility
83June 17
Safety Policy
Establishes management commitment and objectives –what the management wants
Sets up framework of organizational structures, accountabilities, plans, procedures, and controls to meet objectives
84June 17
Management Responsibility
Managers should manage safety in the same way that they manage other areas of the business
Safety management involves judgment, assessing priorities, and making decisions –like all management decision making
85June 17
Top Management Involvement
Visible, personal involvement of top
management
Setting safety goals and objectives as
policy
Allocation of resources to meet safety
goals
Clear communication
AC 120-92, App. 1
Top management stimulates a healthy safety environment
86June 17
Objectives of the Policy Component
Top Management will:
• Implement an integrated, comprehensive SMS for entire organization
• Define a safety policy and set safety objectives
• Define roles, responsibilities, and authorities throughout the organization
• Appoint a member of management to implement and maintain the SMS
IAA Safety Policy
وتعمیروپروازيعملیاتانجامبهمتعهدآسمانهواپیماییشرکتالزاماتواستانداردهايرویهومقرراتپایهبرهواپیماهانگهداريتااستایمنیمدیریتنظاماجرايجهتدرملیفراوملیقانونیدخومسافرانومشتریان،کارکنانبرايایمنوسالممحیطیبتواند.آوردفراهم
اصولاجرايبهمهماینبهرسیدنبرايآسمانهواپیمایی:استپایبندزیر-سازمانیفرهنگارتقايجهتالزمهايبینیپیشطریقازایمنیمدیریتنظامازحمایت
راایمنیزمینهدرموثرارتباطاتودهیگزارش.دهدترویجراایمنهايرویهکهطوريبهدرریتیمدیهاينظامدیگرنتایجبهکهمیزانیبهراایمنیفعالصورتبهونمایدتشویق.نمایدلحاظشودمیدادهاهمیتشرکتسطح
-انکارکنومدیرانکلیهمورددراصلیمسئولیتیکعنوانبهایمنیمدیریتاعمال.
IAA Safety Policy
دنماینمیاعالمراخطرپتانسیلگزارشکهاشخاصییاشخصعلیهاقدامهرگونهعدم.ضرورتحسببرمناسباستانداردهايافزودنواستانداردهاوقانونیالزاماترعایت.اتژياستراجرايمنظوربهماهرودیدهآموزشانسانیمنابعبهدسترسیازاطمینانحصول-
.ایمنیفرآیندهايوهاوگذراندهراایمنیزمینهدرکافیهايآموزشمربوطهکارکناناینکهازاطمینانحصول
.نمایندمیوظیفهانجامیافتهاختصاصهايمهارتحوزهدرفقطایمنیعملکرداهدافواقعیهايشاخصمبنايبرایمنیعملکردسنجشواستقرار.اثربخشاقداماتومدیریتفرآیندهايبهبودطریقازایمنیعملکرددرمستمربهبود.
اجرايجهتدرمدیرانوکارکنانکلیههايمسئولیتووظایفشرحازروشنیتعریف.ایمنیمدیریتنظامعملکردوشرکتایمنیعملکرد
دهیگزارشنظامشاملریسکمدیریتوخطرشناساییهايفرآیندگذاردناجرابهوتهیه.قبولقابلومنطقیسطحتاریسککاهشیاحذفمنظوربهخطرات
IAA Safety Policy
سایرتوسطآسمانهواپیماییدرشدهارائههاينظاموخدماتاینکهازاطمینانحصول.باشندمیبرخوردارایمنیعملکرداستانداردهايازهاسازمانوهاشرکت
ویمحیطزیستوعمومیمقرراتازشرکتپیمانکارانکلیهشدنمطلعازاطمینانحصولمقرراتوقوانینواستانداردهايدستورالعملرعایتونگهدارينیزوایمنیالزامات
.هواپیماییزاصحیحاستفادهينحوهخصوصدرپیمانکارانکلیهآگاهیوآموزشازاطمینانحصول
.هاآنکارگیريبهازقبلشرکتتجهیزاتیرغاقداماتوشرایطخطرات،شرکت،امنیتوایمنیبهمربوطحوادثکلیهگزارشضرورت-
گزارش.پرسنلکلیهتوسطغیرعمديخطايهرگونهوحادثهبروزدرنهفتهعواملایمن،قدامااعمالنوعهروسرزنشتنبیه،ازترسبدونغیرعمديیابینیپیشغیرقابلخطاهايآنکهمگر;شودمیانجامموضوعبامرتبطافرادسایریادهندهگزارشفردمورددرانضباطیپیدرراعمديزیانوضرروشدهایجادتخلفیاقانونیغیرفعالیتیدلیلبهخطاهااینگونه.باشدداشته
90June 17
Part IV Safety
Reporting & IAA Safety Reporting
System
IAA safety Promotion and Communication
IAA Safety Reporting System
IAA safety forms
91June 17
Safety Promotion
Safety promotion = a combination of:
• Knowledge Sharing • Training and Education• Safety Communication
Training, Education and Safety Competency consist of:
Documented Training requirementsProcess for measuring the training effectiveness Initial on-the job- safety training (OJT) Initial training on SMS & Human Factors Recurrent training
92June 17
Safety Communication
Aims to:
1. Ensure that all staff are fully aware of the SMS2. Convey safety critical information3. Explain why particular actions are taken4. Explain why new safety procedures are introduced5. Explain why safety procedures are changed6. Convey ‘nice to know’ – generic safety information
93June 17
Safety Communication
Safety Communication consist of:
Communication- Communication- Communication
MSM Manual
Safety Processes and procedures (SOPs, Checklists)
Safety newsletters, notices and bulletins
website or email
94June 17
IAA safety Communication system
IAA establishes communication system to:
• Ensure all personnel are aware of the safety management activities as
appropriate for their safety responsibilities
• Convey safety critical information, especially relating to assessed risks
and analyzed hazards;
• Explain why particular actions are taken
• Explain why safety procedures are introduced or changed
95June 17
Methods of Communication
• Email, Internet
• Communiqués (letters, bulletins)
• Publications (Operations Manuals issued in English language, Magazines issued
in English or Persian Language)
• IAA Intranet (Office Automation)
• IAA Portal
• Instructions in Persian language when required
• Periodic meetings.
IAA safety Communication system
96June 17
IAA Safety Reporting System
Iran Aseman Airline reporting system consist of two main reactive andproactive/predictive categories include three types of reporting system:
Occurrence reporting
Hazard reporting
Voluntary or confidential hazard/occurrence reporting
97June 17
Safety Reporting System
Reportable Occurrences Serious incidents
Incidents
Accidents
All Occurrences shall be reported immediately to the respective manager and/or DMD.
98June 17
IAA Safety Reporting System
Serious incidents/accidents shall be reported immediately by respective manager via phone or other communication system to the;
The Accountable Manager
Safety and Quality Assurance Director followed up by a written preliminary report within 24 hours of the event.
IAA Safety Reporting Channels
Safety and Quality Assurance Director Contact (During or outside normal working hours);
Phone: 155 (Using Aseman Internal Phone network)
021-6110 Ext: 6116, 6117, 6687
021-66076238
Email: [email protected]
Aseman safety web Page (http://www.iaa.ir)
Aseman Portal (http://aseman/portal)
IAA Safety Reporting
Reporting documents includes; Technical Occurrence Report Form (IR.CAO Form 17)
Air Safety Report (ASR),
Ground incident/accident/damage report
Dangerous goods occurrence report
Pilot Voyage Reports
Cabin crew reports
Aircraft engineering and maintenance reports,
Defect rectification form
Engineering Orders
When an Occurrence Report Form is not available for immediate reporting
to Safety and Quality Assurance department, the relevant information may
be passed in a formal letter form. Safety report form should be filled in by
respective department (DMD, General Director or the person he assigned)
and provided to Safety and Quality assurance Department according to
bellow time table.
IAA Safety Reporting
For those occurrences which it is considered particularlydangerous or potentially dangerous circumstances, reportingto the CAO.IRI assurance department according to bellowtime table.Technical Occurrence Report Form (CAO.IRI Form 17)
IAA Safety Reporting
Hazard Reporting
The Voluntary and confidential hazard/occurrence reporting system covers areas including:
Flight operations;
Line and base maintenance;
Workshop component maintenance;
Technical fleet management;
Inventory technical management;
CAMO engineering and planning;
Technical records;
Identified Hazards/occurrences can be reported to SQA Department through following : Safety Report Form (SQM-117).
Operations Hazard Report (OHR) Boxes,
Air Safety Report (ASR),
Ground incident/accident/damage report
Dangerous goods occurrence report
Confidential flight and cabin crew operation safety reports,
Email: [email protected]
Aseman safety web Page (http://www.iaa.ir)
Aseman Portal (http://aseman/portal) Phone: 155 (Using Aseman Internal Phone network) 021-6110 Ext: 6116, 6117, 6687 021-66076238
Hazard Reporting
گزارش ھای ایمنی درھواپیمایی آسمان
بایستمیاست،المللیبینوملیالزاماتازکهایمنیمدیریتسامانهاجرايبمنظورهمکارانتوسطمختلفهايواحددرخطرهايپتانسیلوحوادثگزارشاتکلیه
راحتیبآسمانهواپیماییهمکاران.گرددارسالکیفینظاموایمنیکلادارهبهمحترمیکیفنظاموایمنیکلادارهبهراخودایمنیگزارشاتمختلفطرقازتوانندمی
هتجوگردیدهتهیهگزارشاتایندریافتجهتفرمهاییمنظوربدین.نمایندارسالبهاقدامهکافرديهمچنین.باشندمینیزالکترونیکیبصورتتکمیلقابلسهولت،رمفازتوانندمیخودمشخصاتدرجبهتمایلعدمصورتدرکنندمیگزارشارسالنمودهادهاستفناشناسبصورتدیجیتالکتابخانهوآسمانسایتوبدرایمنیگزارش
تعبیههايصندوقازاستفادهوالکترونیکیپستبوسیلهگزارشارسالطریقازیاوOHR(شده Box(درودخنگرانیانتقالبهنسبتشرکتداخلمکانهايازبعضیدروضعفنقاطاصالحهدفکهآنجاییازاستذکربهالزم.ورزندمبادرتایمنیحوزهدهدهنگزارشفردمشخصاتحفظبهملزمراخودکلادارهاینباشد،میخطراترفع.استمتعهدبدانوداندمی
آسمانفرم گزارش ایمنی دروب سایت هواپیمایی
:نحوه دسترسی)www.iaa.ir(مراجعه به وب سایت آسمان-الف
. کلیک بروي قسمت گزارش خطر>---بخش ایمنی>--بخش خدمات-ب
IAA Safety Forms
Safety Report Form (Persian Version)
IAA Safety Forms
Safety Report Form (English)
IAA Safety Forms
Hazard Form
IAA Safety Forms
Management of Change Form (MOC Form)
Thank you..!
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