8/8/2019 ROI Of Training 06
1/62
LEADERSHIP
8/8/2019 ROI Of Training 06
2/62
LEADERSHIP
Capacity 2000 CC
30% OF DIFFERENTIATION30% OF DIFFERENTIATIONATTRIBUTABLE TO HIGHATTRIBUTABLE TO HIGHPERFORMANCE CLIMATEPERFORMANCE CLIMATE
8/8/2019 ROI Of Training 06
3/62
LEADERSHIP
Capacity 2000 CC
Jobrequirements
Individualmakeup
Leadershipcompetence
Leadershipstyle
Climate
LEADERSHIP CONTRIBUTESNO LESS THAN 70% TO
CLIMATE (THE MOOD OFTHE ORGANIZATION)
WHICH AGAINCONTRIBUTES TO THECREATION OF A HIGH
PERFORMANCE CLIMATE
8/8/2019 ROI Of Training 06
4/62
DEFINING LEADERSHIP
?
8/8/2019 ROI Of Training 06
5/62
DEFINING LEADERSHIP
8/8/2019 ROI Of Training 06
6/62
DEFINING LEADERSHIP
8/8/2019 ROI Of Training 06
7/62
Capacity 2000 CC
LEADER MOST ADMIREDCHARACTERISTICS
8/8/2019 ROI Of Training 06
8/62
LEADER MOST ADMIREDCHARACTERISTICS
21% Ambitious40% Broad-minded
20% Caring66% Competent28% Cooperative20% Courageous
33% Dependable24% Determined42% Fair-minded71% Forward-looking
88% Honest23% Imaginative
6% Independent65% Inspiring47% Intelligent14% Loyal
17% Mature8% Self-controlled34% Straightforward35% Supportive
Capacity 2000 CC
8/8/2019 ROI Of Training 06
9/62
T HE LEADERSHIP CORE
Honest
Forward-lookingInspiring-Influencing
Competent
8/8/2019 ROI Of Training 06
10/62
T HE LEADERSHIP CORE
Honest
Forward-lookingInspiring-Influencing
Competent
8/8/2019 ROI Of Training 06
11/62
T HE LEADERSHIP CORE
H onestyMoral
Leadership
ValuesDriven
Behaviour
8/8/2019 ROI Of Training 06
12/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
13/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
14/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
15/62
T HE LEADERSHIP CORE
Honest
Forward-lookingInspiring-Influencing
Competent
8/8/2019 ROI Of Training 06
16/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
17/62
T HE LEADERSHIP CORE
Honest
Forward-lookingInspiring-Influencing
Competent
8/8/2019 ROI Of Training 06
18/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
19/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
20/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
21/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
22/62
T HE LEADERSHIP CORE
8/8/2019 ROI Of Training 06
23/62
8/8/2019 ROI Of Training 06
24/62
8/8/2019 ROI Of Training 06
25/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
26/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
27/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
28/62
The greatest danger for most of us
is not that our aim is
too high and we miss it,but that it is
too low
and we reach it.Michelangelo
Capacity 2000 CC
8/8/2019 ROI Of Training 06
29/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
30/62
8/8/2019 ROI Of Training 06
31/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
32/62
ONE ON ONE AND TEAM LEADERSHIP
Leadertasks -
Do
Leaderskills -H ave
S ccess
Capacity 2000 CC
8/8/2019 ROI Of Training 06
33/62
ONE ON ONE AND TEAM LEADERSHIP
ManageperformanceLeaders
At individuallevel
Capacity 2000 CC
8/8/2019 ROI Of Training 06
34/62
ONE ON ONE AND TEAM LEADERSHIP
Capacity 2000 CC
8/8/2019 ROI Of Training 06
35/62
ONE ON ONE AND TEAM LEADERSHIP
Build highperformance
teamsLeadersAt team level
Capacity 2000 CC
8/8/2019 ROI Of Training 06
36/62
ONE ON ONE AND TEAM LEADERSHIP
Clarity of purpose;Strong individuals;
Focus;
Roles and role flexibility;Training and competence;
Trust;Commitment;
Communication;Line of sight between
performanceand reward.
Capacity 2000 CC
8/8/2019 ROI Of Training 06
37/62
ONE ON ONE AND TEAM LEADERSHIP
Leadertasks -
Do
Leadertasks -
Do
Leaderskills -H ave
uccess
Capacity 2000 CC
8/8/2019 ROI Of Training 06
38/62
COMM U NICATION SKILLS
Communication between leader andconstituent is at the heart of everything.
John W. Gardner
Capacity 2000 CC
8/8/2019 ROI Of Training 06
39/62
N inety percent of executivesrate themselves as effective
communicators. Only thirty percent of their subordinates
agree.
Capacity 2000 CC
8/8/2019 ROI Of Training 06
40/62
T he biggest problem withleadership communication
is the illusion that it hasoccurred.
Capacity 2000 CC
8/8/2019 ROI Of Training 06
41/62
1 . Understand
2. Agree
3. Care
4. Empowered to take actionFatal Assumptions4
Capacity 2000 CC
8/8/2019 ROI Of Training 06
42/62
Facts
Emotions
ymbols
Capacity 2000 CC
8/8/2019 ROI Of Training 06
43/62
F ACTS THEN EMOTIONS
Ev er ear si ce 195 , t eer f erica
c il re e asle .
Capacit 2 CC
8/8/2019 ROI Of Training 06
44/62
The facts may not
be boring
but you mightbe.
Capacity 2000 CC
8/8/2019 ROI Of Training 06
45/62
N eurologists agree that facts, emotions and symbols must be
created as images in order for the brain to order them , process them and producethought. Creating images is essential. And images include sights,
sounds, smells and feelings.
SYM B OLS - PICT U RES
Capacity 2000 CC
8/8/2019 ROI Of Training 06
46/62
SYM B OLS - PICT U RES
Capacity 2000 CCExamples of the Symbolic Channel
8/8/2019 ROI Of Training 06
47/62
H ow big is an acre of land..
The size of a football field
Capacity 2000 CC
8/8/2019 ROI Of Training 06
48/62
THE SYM B OLIC CHANNEL ALSO TELLSTORIES
T elling storiesis probably a brain obsession and probably begins
relatively early both in terms of evolution and in terms of thecomplexity. T elling stories precedes language,since it is, in fact, a condition for language ,and it is based not just in the cerebral cortex but elsewhere in the
brain and in the right hemisphere as well as the left.Antonio Damasio
Capacity 2000 CC
8/8/2019 ROI Of Training 06
49/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
50/62
STORIES CONVEY EXPERIENCES
H arle e ec ti v e, q te i Results-based Leadership
W hat we sell is the opportunity for a 43 year-
old accountant to dress up in black leather, ridethrough small towns and have people be afraid
of him.
Capacity 2000 CC
8/8/2019 ROI Of Training 06
51/62
BU T REMEM B ER
W hen leaders fail
to communicate infacts, emotions, andsymbols,
constituents will fillin the blanks
Capacity 2000 CC
8/8/2019 ROI Of Training 06
52/62
N ot only what you sayAlso what you do non verbal
communication
Capacity 2000 CC
8/8/2019 ROI Of Training 06
53/62
SOCIAL EMOTIONAL SKILLS
Emotional Intelligence:
The capacity to handle your own emotionsand your relationships with others.
U .S. Ne s & W rl Re rt h e Secret S ill f Lea ers 1/1 /
Ca acity CC
8/8/2019 ROI Of Training 06
54/62
ONE ON ONE AND TEAM LEADERSHIPEmotional high jacking:
H eart 10 beats per minute aboveresting rate - can jump 30 beats
per minute within single heartbeat;
Body pumping adrenaline andother disruptive hormones;
wamped by toxic/angry feelings;
Thinking distorted, difficultyorganizing thoughts and feeling overwhelmed.
Capacity 2000 CC
8/8/2019 ROI Of Training 06
55/62
EQ
S elf Awareness
Managing Emotions
S elf Image
S ocial S kills
Capacity 2000 CC
8/8/2019 ROI Of Training 06
56/62
T he distance between the heartand the head is veryshort but it is thelongest journey in
the world!
Capacity 2000 CC
SOCIAL EMOTIONAL SKILLS
8/8/2019 ROI Of Training 06
57/62
Capacity 2000 CC
8/8/2019 ROI Of Training 06
58/62
ORGANIZATIONAL LEADERSHIP
I ndividual and teameadership leading people
Capacity 2000 CC
8/8/2019 ROI Of Training 06
59/62
ORGANIZATIONAL LEADERSHIP
Organization leadership- building an enduring enterprise
Capacity 2000 CC
8/8/2019 ROI Of Training 06
60/62
ORGANIZATIONAL LEADERSHIP
Capacity 2000 CC
8/8/2019 ROI Of Training 06
61/62
8/8/2019 ROI Of Training 06
62/62
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