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Managing for Improvement Managing for Improvement vsvs
Managing for InnovationManaging for Innovation
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ImprovementImprovement
ORGANIZED CREATION OF BENEFICIAL CHANGE;
THE ATTAINMENT OF UNPRECEDENTED LEVELS OF
PERFORMANCE
FOCUS : EFFICIENCY
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Decisive FactorDecisive Factor
Years
Qualit
y (
Sala
bili
ty o
f Pro
duct
)RATE OF QUALITY IMPROVEMENT
Company A
Company B
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Organizational NeedOrganizational Need
STRUCTURE FOR MAKING IMPROVEMENT
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Unit Quality Council
Divisional Quality Council
Apex Quality Council
Quality CouncilQuality Council
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Team MembersTeam Members
Business ResultsS
up
plier
Cap
ab
ilit
y Cu
sto
mer D
elig
ht
Team
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FacilitatorsFacilitators
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REMEDY
CAUSE
SYMPTOM
REMEDIALJOURNEY
DIAGNOSTICJOURNEY
Structured MethodologyStructured Methodology
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ROIROI
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EvolutionEvolution
MANAGING FOR IMPROVEMENT WAS A CORE VALUE OF
THE MALCOLM BALDRIGE AND IMC RAMKRISHNA BAJAJ
NATIONAL QUALITY AWARD CRITERIA.
NOW IT IS A PREREQUISITE FOR ENTERING GLOBAL
MARKETS
CURRENTLY, A CORE VALUE OF BALDRIGE AND BAJAJ IS:MANAGING FOR INNOVATION
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Creativity and InnovationCreativity and Innovation
IMPROVEMENT
LOGICAL
R LCREATI
VE
INNOVATION
IDEA
S
FA
CT
S
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InnovationInnovation
MAKING MEANINGFUL CHANGE TO IMPROVE: PRODUCTS
SERVICES
PROGRAMS
PROCESSES, AND
OPERATIONS
TO CREATE NEW VALUE FOR THE STAKEHOLDERS
FOCUS : EFFECTIVENESS BEFORE EFFICIENCY
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LeadershipLeadership
1.1a(3) How do senior leaders create an environment for innovation
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Strategic PlanningStrategic Planning
2.1b(3) How do your strategic objectives address your opportunities for innovation in products and services, operations, and the business model?
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Customer and Market FocusCustomer and Market Focus
3.1(3) How to use voice-of-customer information and feedback to identify opportunities for innovation?
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Measurement, Analysis and Measurement, Analysis and Knowledge ManagementKnowledge Management
4.1a(1)How do you use data and information to support innovation?
4.1a(2)How do you select and ensure the effective use of key comparative data and information to support innovation?
4.1b(2) How do you translate organizational performance review findings and priorities and continuous and breakthrough improvements into opportunities for innovation?
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Workforce FocusWorkforce Focus
5.1b(1) How does your workforce development and learning system address organizational performance improvements, technological change and innovation?
5.1b(2) How does your development and learning system for leaders address organizational performance improvement, change and innovation?
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Process ManagementProcess Management
6.1a(2)How do you design and innovate your overall work systems?
6.2b How are improvements and lessons learned shared with other organizational units and processes to drive organizational learning and innovation?
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Key Enablers for InnovationKey Enablers for Innovation
Creativity Tools
Cross-Industry Benchmarking
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Improvement
Innovation
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