QUALITY MANAGEMENT
STUDENT : NERY MILAGROS HUAYRA COCHACHIN
Mapa conceptual de calidad
QUALITY
Set of activities that determines the
quality policy , the objectives and responsibilities
is the set of qualities of a person or
thing
What it’s?
Quality management¿what it’s?
•DEMING: 14 POINTS OF DIRECTION
•JURAM: TRILOGY OF JURAN
•SHEWHART : SHEWHART CYCLE (PDCA)
some contribution from experts
•ISHIKAWA: QUALITY CIRCLES
SHEWHART CYCLE
14 POINTS FOR ADDRESS BY DEMING1. Improve the product and service2. Eliminate the mistakes and the negativism3. Don´t rely of the mass inspection4. Buy for the quality, but don´t for the price5. Continuous improvement6. Enable to the workers7. Adopt the leadership8. Eliminate the fear9. Eliminate the departmental barriers10.Eliminate the SLOGANS11.Eliminate the STANDARDS12.Have supervision , equipment and materials13.Education and constant training14.Form a team at the highest level improvement
TRILOGY BY JURAN
QUALITY CIRCLES
IT'S A SMALL GROUP FORMED BY PEOPLE VOLUNTARY
ENGAGE AND INCREASE COMMITMENT COMPANY WORKERGOOD COMMUNICATION EN ALL THE COMPANY
FEATURES
PROFITABILITY
QUALITY AND PROFITABILITY GO OF THE HANG
QUALITY
THANK YOU
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