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Quality by DesignChapter 12
November 2, 2000
Tami Hackett
&Jeri Stortzum
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Quality by DesignDefined
The practice ofusing amultidisciplinaryteam to conductconceptual thinking,
product design, and
production planningall at one time.
Quality by
Design
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Quality by DesignTeam
The team iscomposed ofspecialists from
business, engineering, production, and thecustomer base.Suppliers of processequipment, purchased
parts, and servicesare also on the teamat appropriate times.
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Design with out Quality
In the past, themajor functionswithin anorganization wouldcomplete their taskby throwing it over
the wall to the nextdepartment in thesequence withoutconcern for potential
problems.
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Rational for Implementation
Lead-TimeFewer Design Changes
Lower Reject and Scrap RatesReduce Customer ReturnsReduce Rework
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Rational for Implementation
Increased ProfitsIncreased Product Performance
Increased Market ShareImproved Customer Satisfaction
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Benefits of Quality by Design
The primary benefit is a significantdecrease in time to the market.
Other benefits: faster productdevelopment; better quality; less work in
progress; fewer engineering change
orders; increased productivity.
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Quality by Design TeamsChanging Business as UsualPhilosophy
Top Down CommitmentTeam Commitment
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Communication Models
TraditionalOrganization Structure
Quality by DesignOrganization Structure
Oh my pretty ball, tell thisman which organizationstructure is best of all.
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Traditional OrganizationalStructure
Marketing Sales Customer Service
BusinessManagement
ProductEngineering
ResearchEngineering
QualityEngineering
EngineeringManagement
PlantEngineering
MaintenanceEngineering
ProductionEngineering
ProductionManagement
Organization Management
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Quality by DesignOrganization Structure
OrganizationManagement
Business Management
Marketing CustomerService
Sales
ProductionManagement
PlantEng.
ProductionEng.
MaintanceEng.
EngineeringManagement
Product Eng.
QualityEng.Research
Eng.
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Implementation ofQuality by Design
Look at the WholeProduct Life Cycle
Internal & ExternalCustomers
Commitment to Qualityin the Process
Open Communication
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Quality by Design ToolsOrganizational
Product Development
Production
Statistical
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Organizational Tools
TQM PhilosophiesComputer Networks
ISO 9000ISO 14000TPMQFDEDI
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Product Development Tools
CADSolid Modeling
FEAParametic AnalysisRapid PrototypeDFMAFMEA
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Production Tools
CAMCNC
CPIJITVirtual Manufacturing
Agile Manufacturing
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Statistical Tools
DOE
SPC
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Quality by Design
Pitfalls
Misconceptions
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