quality assurance department quality assurance department quality assurance department

quality assurance department quality assurance department quality assurance department

Overall Fife HospitalsOverall Fife HospitalsCatering Patient QuestionnaireCatering Patient Questionnaire

October - December 2010October - December 2010

quality assurance department quality assurance department quality assurance department

How would you rateThe taste of the meals

Excellent, good or acceptable 93% Poor or very poor 4% Missing data 3%

The appearance of the mealsExcellent, good or acceptable 91% Poor or very poor 5%

Missing data 4%The temperature of the meals

Excellent, good or acceptable 89% Poor or very poor 7% Missing data 4%

The portion size of the mealsExcellent, good or acceptable 91% Poor or very poor 3%

Missing data 6%

Drinks & snacksWere you offered:Condiments

Yes 88% No 5% Don’t know 1% N/A 2% Missing data 4%Hot/cold drinks

Yes 94% No 2% Missing data 4%Mid-morning snacks

Yes 78% No 11% Don’t know 1% N/A 3% Missing data 7%Mid-afternoon snacks

Yes 77% No 11% Don’t know 1% N/A 3% Missing data 8%Mid-evening snacks

Yes 78% No 6% N/A 7% Missing data 9%Fresh drinking water

Yes 93% No 2% N/A 2% Missing data 3%

ServiceAre you given the chance to wash your hands before your meals?

Yes 86% No 6% Don’t know 2% N/A 1% Missing data 5% Are the staff who serve the meals pleasant and helpful?

Yes 95% No 1% Don’t know 1% Missing data 3%Are your meals served at appropriate times?

Yes 93% No 1% Don’t know 2% Missing data 4%Are you given adequate time to finish your meals?

Yes 94% No 1% Not applicable 1% Missing data 4% If you need help to eat your meal, did you get it?

Yes 31% No 5% Don’t know 2% N/A 50% Missing data 12%If you require adapted cutlery did you receive it?

Yes 27% No 5% Don’t know 3% N/A 57% Missing data 8% Are your meals ever interrupted?

Yes 18% No 68% N/A 7% Missing data 7%

Overall Rating of Catering Overall Rating of Catering ServiceService

94% Considered it to be excellent, 94% Considered it to be excellent, good or acceptable good or acceptable

3% Considered it to be poor or very 3% Considered it to be poor or very poorpoor

3% Missing data3% Missing data

Menu Choice and ContentDid you receive a ‘Question of Catering’ leaflet?

Yes 41% No 35% Don’t know 14% N/A 3% Missing data 7%Was the meal ordering system easy to understand?

Yes 89% No 3% Don’t know 2% N/A 4% Missing data 2%Were you aware that you could choose a large or small portion?

Yes 81% No 14% Don’t know 3% Missing data 2%Do you select your own meals?

Yes 94% No 2% N/A 2% Missing data 2% Is the meal ordering system easy to use?

Yes 92% No 3% N/A 2% Missing data 3%Do the menus provided meet your dietary needs?

Yes 78% No 5% Don’t know 3% N/A 10% Missing data 4%Do you always receive the meal you ordered?

Yes 81% No 11% Don’t know 3% N/A 3% Missing data 2%If not, were you offered a replacement meal?

Yes 81% No 19% Is there usually something on the menu to your liking?

Yes 89% No 6% Don’t know 1% N/A 2% Missing data 2%Was there enough choice of vegetarian or vegan meals?

Yes 22% No 6% Don’t Know 8% N/A 53% Missing data 11%

Are you on:Special diet

Yes 18% No 74% Missing data 8%Therapeutic Diet

Yes 1% No 65% Missing data 34%Religious diet

Yes 1% No 65% Missing data 34%Ethnic diet

No 65% Missing data 35%

If yes, were your needs met during your hospital stay?Special diet

Yes 88% Missing data 12%Therapeutic diet

Yes 50% Missing data 50%Religious diet

Yes 33% Missing data 67%

The food offered For breakfast is:Excellent, good or acceptable 85% Poor or very poor 5% N/A

5% Missing data 5% The food offered for lunch is:

Excellent, good or acceptable 91% Poor or very poor 4% Missing data 5%

The food offered for evening meal is:Excellent, good or acceptable 83% Poor or very poor 5% N/A

5% Missing data 7%

A total of 237 questionnaires were completed for the period October - December 2010 overall Fife Hospitals. 57% was completed by patients, 5% by patient representative, 36% by staff members on patients behalf & 2% missing data