Clearer Connections:QEP Student Self-Reflective Journaling
Irene Mueller, Ed.D, RHIAMary Teslow, MLIS, RHIANatalie Moore, HIA Senior
School of Health SciencesHealth Information Administration
QEP Pilot Program
FEEd 2008
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Objectives1. Value of reflective
journalingas a learning strategy
2. Self-SOAP method3. HIA’s evolving experience4. Benefits for students and
faculty5. Student point-of-view6. Strongly recommended,
additional QEP benefit
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Reflective JournalsBecoming a common means
of increasing learning by helping writers:Examine habitual patterns
of thinking and actingArticulate experience and
knowledge, thereby increasing understanding
Acknowledge strengths and weaknesses
Begin considering ways to improve performance.
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Writing is Learning"Writing is learning" –
motto of the writing-across-the-curriculum movement.
Writing helps learnersto know whether or not
they understand something.Zubizarreta, 2004
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HIA BackgroundStudent self-reflective journals
used for several semestersGeneral instructions were givenLess than satisfactory results
Journals wereOverly vagueOverly personal responsesLittle integration of course
content with experiential learning activities
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Journaling: Early SamplesToo vague, non-specific
“I went to my facilities today and did my tours. It was interesting and overwhelming at times; but, overall, it went just fine.”
“Today I did the management assignment. It was cool to see what managers have to deal with.”
“I applied two skills today, teamworking andcommunication.” Handout
Page 2
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Journaling: Early SamplesBut, some showed promise
“Organizing one's time throughout the day and prioritizing tasks is also a task that many people my age lack. Often the "fun" assignments are done first although they may not need to be done until the late afternoon, whereas a "not fun" task may be due by noon, but is not done first.”
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Discovering Self-SOAP Notes
We found an article in the PT literature that uses the SOAP format for student self-reflection in the clinical setting. Enhancing critical reflection of
students using the self-SOAPStudents’ need for feedback
during transition from classroom to professional setting.
Citation is in the handout.
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Well Suited to HIA Education
Documentation is a key skillBusiness processes, budget
justification, personnel actions, project management,reports, etc.
Experience of workis not enough in itself. It is the
learning that comes from itthat is important.
Harvey, Geall & Moon 1998
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Self-SOAP NotesStandard healthcare
documentation method adapted for self-reflectionSubjectiveObjectiveAssessmentPlan
Also connects / integrates professional content with personal context
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Value Right from the StartAdaptation
Model revised for HIAactivities and self-assessment
Student InstructionEasily accomplished
Return on investmentImmediateUnexpectedStudents and Faculty
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Good First ResultsEarly results very promising…Seniors
AHIMA websiteRecruitment: Haunted Moore
HallOff-campus PPEs (clinicals)
JuniorsBlood driveFitness assessmentBusiness Etiquette Dinner
But……
HandoutPage 2
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Early Self-SOAPS I am very glad that I got the chance to explore
the AHIMA Career Assist and Job Bank web sites. These sites will be very helpful now, as well asin the future.
O I was able to navigate through the web sites and look at different jobs that were available. I applied research skills to help me better understand which jobs would go along with my degree.
A I enjoyed this activity so much; it kind of gave me some idea of what I want to do in the future and what jobs may be available. I was so overwhelmed, in a good way, to find that there are so many positions that would accommodate my degree.
P I will definitely begin using the two web sites from this day forward. I learned so much and now I'm happy that I spent the $35 to become a member of AHIMA.
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Need to Become More “Obvious”
Answer student questions …“Why do I need to do this?”
Added contextual elementsBackgroundPurposeAdditional prompts
Provide feedbackin grading process
HandoutPage 3
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Next AdaptationBased on <activity or experience>,
assess your potential in <a specific skill>
Subjective(I felt ….., I enjoyed…., I disliked…..)
Objective(I did …., I saw…, I observed….)
Assessment(I did best at……, I could have been
better at…)Plan
(To improve my success in a similar activity, in the future I will…..)
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Try a Self-SOAPHandout
Samples andResources
Self-SOAP practiceConsider a course experience
in Spring ‘08Create your own Self-SOAP
noteHandout, page 1
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Examples of HIA ActivitiesBusiness Etiquette Dinners
and Receptions Allied Health Career Day Haunted Moore Hall project
management and teamworkRed Cross Blood Drive
sponsorshipHSCC 101 fitness assessment
data recordersPersonal Health Record
(MyPHR) presentations
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Self-SOAPSubjective (I felt …..)
At the business reception, I felt very intimidated at first by the “employers” and by the people who worked for the career services department. As the night went on, I felt more and more comfortable with everyone including my classmates. We tried to make the best of the learning experience and I learned an immense amount about what the professional world will be like. I did feel very confident when [a specific employer] remembered my name.
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Self-SOAPObjective (I did …..)
I made sure to smile and to shake hands with everyone I met at the reception. I also shook hands while leaving the group to ensure that at least my face was remembered. I think a smile can go a thousand miles, so I was sure to smile a lot. I said my name clearly and loudly before each conversation began and I think that helped them remember my name better.
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Self-SOAPAssessment (I did best at……,
I could have been better at ……) I did my best at introducing myself at the business reception. There were some people in the room that no one remembered, and I was glad that I was not one of them. I could have been better at learning how to hold the plate, napkin, and glass. It took me a long time to figure out which hand to shake with and which hand to not shake with.
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Self-SOAPPlan (To improve my success as
a HIM professional, in the future I will…..) In the future to improve my success as an HIM professional, I will pay more attention while directions are given about hand shaking and how to hold the plate/napkin/glass. I will also try to learn more about how to properly eat the food or how to properly turn down food if it is not wanted.
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Meet the Author Student’s Perceptions
Diary vs. JournalReflection (me-time)
ValueHIA ProgramLeadership Training
Applied in any content, contextProfessional, Personal,
Community
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BenefitsStudents report a better
understanding of the intentof the activities
ImprovedSpecificity, objectivity, and
completeness of journal responses
Critical thinking and justificationof point-of-view
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BenefitsStudents’ increased sense
of personal responsibility for improvementRole models professional
practice and supports success and effectiveness when entering the profession
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Faculty Return on Investment
Faculty gained better insight into the effectiveness of activities
Value added assignment method that met multiple educational goalsStudent skills developed with
repetition and practice
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Faculty Return on Investment
Met many of our goalsImproved writing, critical
thinking, making connectionsFaculty also saw
improvement in the area of personal responsibility with the Plan element and prompt.
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Unexpected BenefitIntervention Strategy
At-risk students required to complete in-depth Self-SOAP note
Focused on personal responsibility and why their performance has not met Program Standards
First step in remediation contract Handout
Page 5
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Program StandardsFaculty developing policies
and proceduresRole modeling workplace
Self-SOAP notes provide a standard for journaling promotes consistency, student
familiarity with the process, writing practice, and preparation of a professional product
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Self-SOAP & the QEPAdded value at WCUHelps meet several goalsProvides potential artifacts
for the Educational Briefcase
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WCU Quality Enhancement Plan
2007: SACS accreditation10 year cycle, reporting at year 5
QEP topic (Undergrad Only)Synthesis: A Pathway to Intentional
Learning.Coordinated by Dr. Carol
BurtonAsst. VC, Undergraduate Studies
QEP CommitteesIrene – served on SACSMary – serves on Technology
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QEP FrameworkFosters synthesis across
disciplines coordinating curricular and
co-curricular experiences to facilitate students’
development of a clearer purpose at the university
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The outcome of the plan will beStudents who are intentional
participants in their own learningWill impact
Academics, faculty and advisorsResidential Life Service LearningStudent LeadershipCareer Planning/Education
Outcome & Impact
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HIA: QEP Pilot ProgramCurrent Issues
Integration / ConnectionsCritical thinkingImprove writing skills
Program StandardsProfessional expectationsProfessional behaviorsProfessional products
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HIA: QEP learning goal focus
In the Junior Year, students will:Connect the academic and
student life components of their experience
Refine their learning plan
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HIA: QEP learning goal focus
In the Senior Year, students will:Communicate the connections
between their university experiences and their future education and career plans, and
Review and revise their learning/career plan.
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QEP-related Activities in HIA
Should meet several goals, including Related to healthcareApplication of professional
behaviors and attitudesApplication of interpersonal
communication skills, and Experience working in teams
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QEP Education BriefcaseAn e-portal through which
students will interact with faculty, advisors, and career counselors; it is the literal manifestation of the students’ learning plan
Microsoft SharePointPilot Programs 2008-09Starts with Fall 2009 freshmenStudents “own” their Briefcase
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eBriefcase Artifact Examples
Research PapersMyers-Briggs Personality
Type Technology assignmentsResumes, evolving over
timePerfect Interview responsesPerformance evaluationsSelf-SOAP note reflection
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Reflective Journals RedeauxBecoming a common
means of increasing learning and professional development, by helping writersS Examine habitual patterns
of feeling and behavingO Articulate experience and knowledge,
thereby increasing understandingA Acknowledge strengths and
weaknessesP Consider ways to improve
performance.
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Strongly RecommendedWe strongly recommend
Self-SOAP notes for college students at all levelsDeepens student self-reflection
and goals for personal improvement
Provides practice to improve writing
Increases their ability to make connections
Method for QEP
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Questions? How would you
grade your note ?Assessing your
Self-SOAPOther uses?
Questions?
Clearer Connections:QEP Student Self-Reflective Journaling
Irene Mueller, Ed.D, RHIAMary Teslow, MLIS, RHIANatalie Moore, HIA Senior
School of Health SciencesHealth Information Administration
QEP Pilot Program
FEEd 2008
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