© 2011 IBM Corporation
CUST106Proving Collaboration Works – to EveryoneJohn Woodworth | IT Lab Collaboration | 3M
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Agenda● About● Opportunity● Serendipity● Challenge● GO!● Curtain Call
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http://about.me/johnwoodworth
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About 3M
Electro and Communications Business
Consumer andOffice Business
Display andGraphics Business
Health CareBusiness
Industrial and TransportationBusiness
Safety, Security and Protection Services Business
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Solving Problems Everywhere
● Operate companies in more than 65 countries─ 35 international companies with manufacturing operations,
35 with laboratories─ In the United States, operations in 28 states
● R&D and related expenditures total $6.861 billion for the last five years
● More than 75,000 employees worldwide● “Innovation through collaboration”
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High-Performance Culture
We respect the dignity and worth of all individuals, encourage the initiative of each employee, challenge individual capabilities and provide equal opportunity for development.
-- 3M Human Resource Principles
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Opportunity
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December, 2009● 3M Connections launched earlier that year● Some awareness, strongest at US HQ● Skepticism around enterprise collaboration
Roger’s ‘Diffusion of Innovation’
Checking it out
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December, 2009
● Gloomy news, everywhere─ Economy─ Government─ Personal life …
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How to …
prove business collaboration can work …
globally, ...
ramp up our ‘engagement’ game and …
bring JOY to 3M employees?
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Serendipity
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Shorewood High School Shows How It’s Done
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Motivation and Creativity
Complex tasks requiredifferent motivationDaniel Pink proved people will rise to a challenge if given:
AutonomyPurposeA chance to Master technique
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Bravery, Choices And Locked Doors
Alice had to make choices with very little informationShe made mistakes, but she figured it outPeople are intrigued by mysterious things
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Challenge
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Yikes! Do A Video? Really?
Can we really pull in global participation?People are busy.Who are the global ‘connectors?’Who has video expertise?‘Permission?’Was this a career risk?
I needed help!
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Getting Started
Found some conspiratorsBrainstorming: what did we want?Gave ourselves ‘permission’After-hoursSECRECY
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”In The Margins?” What does that mean?
Leonardo da Vinci's ''Codex on the Flight of Birds''
This became our project name
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Project Goals
Surprise the company“Bottoms - up"Raise the spirit of each person who watches itShow 3M executives how 'cool' the employees areProve collaboration can happen with the new 3M social tools. Teach innovative people how to use them.
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Some Simple Rules
Only 3M employees. All video had to internally developed.No sponsors. McKnight had to be in each video segment, somewhere.Theme: “Show McKnight how far we've come.”Encouraged: subtlety, things off to the side, mystery, exuberance.
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Some Simple Rules
Each team to develop a 15-second clipA common sound trackProtect 3M – no infringement, no confidential informationEach team had a captainEveryone has a voteCore team to assemble and render final video
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How we would do this?
Use ConnectionsDiscussionsWiki (plans, voting, ‘team pages,’ storyboards)Blog for weekly newsletterFilesBookmarks for video clips
Use 3M Video Library (new)Clips, playlists, drafts
Sametime for global chat
Very little e-mail!
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Getting Ready
Project charter and planSamples of storyboardsPre-seeded discussionsTopics ready to goInitial invites
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Go!
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Who to Invite?
Creative, connected people…Who will accept a challenge, and …Be comfortable joining a stealth project.
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The Power of Connectors and Salesmen
The Power Of Little Things
Robust Social Networks Most effective if the ‘Right People’ are in the network
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We Sent an Obscure Invitation
Sent via e-mail from me.
Clicking the button launched a video invite
I did not know most of the invitees
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It Worked!
“Hell yes, I’m in!” “Count me, in!” “Tell me more.”28 accepted, 24 no responseThe first wave recommended other people.They sent ‘the button.’Invitees formed their own teams. Total of 75 people, worldwide
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But This Approach Wasn’t Effective Everywhere
China and Japan did not reply. Can you guess why?
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Keeping the Energy Going
Encouraged competition – cooperationWiki-based storyboards with comments and starsTeam photos, team pagesTeams uploaded files and templates for others to use
Discussions – debates on approachAllowed rules to adapt
Weekly video messages
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Roadblocks, Cliffs and Potholes
Perfectionists vs. impatientMusical scoreCritical pathChirping cricketsSummer slowdown
Had the project stalled?
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How To Reignite the Project?
What were the teams doing?Lost two monthsNeeded a spark
Made a clip and invited comments
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What happened?
Many comments on the clipSuddenly, new clips arrivedMade the music track into a voting contest
Creativity sparks creativity!
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Complete!
Burst of activity in final four weeksLaunched internally Oct 25.Viral – each team member could disperse as they choseBlog post “What is this? Where did it come from?”Requests for copiesAttention of top executivesPermission to take it to YouTube
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Curtain Call
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What Did We Learn?
‘Bottoms – up’ projects work, but require flexibility Community management is essentialStealth is funViral works; it leads to the right peopleCollaboration is a clear path towards creativity
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Daniel Pink Is Right
Team members taught themselves how to make videos. They spent their own money and personal time (Mastery)
They aligned strongly on the ‘gift’ theme (Purpose)
The team members adjusted the scope (Autonomy)
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Who were they?
75 people17 teamsMost have never met…… and most never will
The team chooses to remain anonymous
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Reference: Videos
The Team Video (YouTube) “Yes, IT Does Continue” The Shorewood ‘LipDub’ videoDaniel Pink's “The surprising truth about what motivates us”
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