Lana Rocca
Director, Learning Solutions
Product Strategy, Innovation, and Development
Laureate Network Office
April 2016
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Providing Effective Feedback in the Online Classroom
“We all need people who will give us feedback.
That’s how we improve.”
- Bill Gates
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What is Feedback?
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Grade or Score
Evaluation
Advice
Praise
Critique
Lecture
Clarified Instructions
Report Card
What is Feedback?
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“Basically, feedback is information about how we are doing in our efforts to reach a goal.”
- Grant Wiggins
Effective Feedback is…
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• Related to goal(s)
• Descriptive
• Specific/targeted
• Constructive
• Formative
• Iterative
• Timely
• Actionable
Types of Feedback
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• Instructor-Student
• Peer-to-Peer
• Group
• Student self-evaluation + instructor consultation
Importance to Online Learning• Lack of feedback often cited
as the reason for withdrawing from online courses
• Self-directed learning and student ownership in the learning process are promoted
• Consistency is key: Ambiguity in online learning can make or break a positive student experience
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Importance to Online Learning
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• Online Instructor “presence” is critical to student engagement
• Timely feedback can decrease feelings of isolation for online students
• Peer or group feedback encourages “connectedness” among students
Feedback Strategies• Teach practice feedback
assess… REPEAT
• Be cognizant of frequency/timing of feedback
• Integrate diverse feedback methods, such as self-reflection and peer review
• Provide rubrics/expectations upfront, and adhere to those criteria
• Remember that feedback is a two-way street
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“Effective feedback directs attention to the intended learning, pointing out strengths and offering specific information to guideimprovement.”-Jan Chappuis
Effective or Not?• “Nice job! You met all of the
criteria stated in the rubric.”
• “Next time, you should try to make your thesis clearer to the reader.”
• “You taught me something I didn’t know. That’s awesome!”
• “Great improvement. Nice integration of prior feedback.”
• “Your lesson would be more effective if your visuals were more polished and supportive of the theme.”
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Effective! • “Your presentation was well-researched and showed evidence of critical, higher-ordered thinking.”
• “I noticed that when you applied the ABC principle to approach this problem, you were able to accurately articulate your premise.”
• “The points you provided are integral to helping your audience understand your argument.”
• “If you were teaching this class, what would you do differently? What did you learn the most from me as a teacher?”
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Q & A
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Sources
Bonnel, W. (2008). Improving feedback to students in online courses. Nursing Education Perspectives, 29(5), 290-294.
Chan, P.E., Konrad, M. Gonzalez, V., Peters, M.T., and Ressa, V.A. (2014). The critical role of feedback in formative instructional practices. Intervention in School and Clinic, 50(2), 96-104.
Chappuis, J. (2012). How am I doing? Educational Leadership, 70(1), 36-40. Retrieved from http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/%C2%A3How-Am-I-Doing%C2%A2%C2%A3.aspx
Hattie, J. and Timperly, H. (2007). The power of feedback. Review of Educational Research, 77(1), 81-112.
Reynolds, L. (2013). 20 Ways to provide effective feedback for learning. Retrieved from http://www.teachthought.com/pedagogy/assessment/20-ways-to-provide-effective-feedback-for-learning/
Stenger, M. (2014). Five research-based tips for providing students with meaningful feedback. Edutopia. Retrieved from http://www.edutopia.org/blog/tips-providing-students-meaningful-feedback-marianne-stenger
Wiggins, G. (2012). Seven Keys to Effective Feedback. Educational Leadership, 70(1), 10-16. Retrieved from http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
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