VOLUME 18 • ISSUE 2 • FEBRUARY 2016 Newsletter Excerpt

Provider Service Phone NumbersTo check benefits or claim status for members who have transitioned to Highmark health plans as of Jan. 1, 2016, providers need to call the following phone numbers and speak with a Provider Customer Service Representative:

Professional/Ancillary (1500 billers) 1-866-731-8080

Facility (UB billers) 1-866-803-3708

Call the following number for existing BCNEPA members AND members who have transitioned to Highmark health plans:BlueCare® HMO, BlueCare HMO Plus and CHIP 1-800-822-8752

Call the following numbers for existing BCNEPA members who have not yettransitioned to Highmark health plans:First Priority Life Insurance Company® (FPLIC) members1-866-262-5635 and 1-888-345-2353

As a reminder, providers should always use Highmark Blue Shield NaviNet®as the first point of contact for members who have transitioned to Highmarkhealth plans.