A PROJECT REPORTA PROJECT REPORT
ON ON
‘BINGO’‘BINGO’
(A COMPARATIVE STUDY)(A COMPARATIVE STUDY) A Project Report submitted in partial fulfilment of the requirements for theA Project Report submitted in partial fulfilment of the requirements for the
awards of the degree of awards of the degree of
MASTER OF BUSINESS ADMINISTRATIONMASTER OF BUSINESS ADMINISTRATIONTOTO
G.G.S. INDRAPRASTHA UNIVERSITY, NEW DELHIG.G.S. INDRAPRASTHA UNIVERSITY, NEW DELHI
ByBy
VIPUL VIPUL
Enrollment NO. - Enrollment NO. -
Under the guidance ofUnder the guidance of
Dr. Amit GuptaDr. Amit Gupta
STUDENT’S DECLARATIONSTUDENT’S DECLARATION
I here by declare that the Project Report conducted on I here by declare that the Project Report conducted on
‘BINGO’‘BINGO’
(A COMPARATIVE STUDY)(A COMPARATIVE STUDY)
Under the guidance ofUnder the guidance of
Dr. Amit GuptaDr. Amit Gupta
Submitted in Partial fulfilment of the requirements for the Degree ofSubmitted in Partial fulfilment of the requirements for the Degree of
MASTER OF BUSINESS ADMINISTRATIONMASTER OF BUSINESS ADMINISTRATION
TOTO
G.G.S. INDRAPRASTHA UNIVERSTY, NEW DELHIG.G.S. INDRAPRASTHA UNIVERSTY, NEW DELHI
This is my original work and the same has not been submitted for the award of This is my original work and the same has not been submitted for the award of
any other Degree/Diploma/Fellowship or other similar titles or prizes.any other Degree/Diploma/Fellowship or other similar titles or prizes.
Place:Place: VIPULVIPUL
Date:Date: Enrollment No.-Enrollment No.-
CERTIFICATECERTIFICATE This is to certify that the Project Report onThis is to certify that the Project Report on
‘BINGO’‘BINGO’
(A COMPARATIVE STUDY)(A COMPARATIVE STUDY)
Submitted in partial fulfilment of the requirements for the award of the degree ofSubmitted in partial fulfilment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATIONMASTER OF BUSINESS ADMINISTRATION
TOTO
G.G.S. INDRAPRASTHA UNIVERSITY, NEW DELHIG.G.S. INDRAPRASTHA UNIVERSITY, NEW DELHI
Is a record of work carried out byIs a record of work carried out by
VIPUL VIPUL
Under my supervision and guidance and that no part of this report has beenUnder my supervision and guidance and that no part of this report has been
submitted for the award of any other degree/diploma/fellowship or similar titles orsubmitted for the award of any other degree/diploma/fellowship or similar titles or
prizes.prizes.
FACULTY GUIDEFACULTY GUIDE
Signature :Signature :
Name : Name : Dr. Amit GuptaDr. Amit Gupta
Qualification:Qualification: (Signature & Seal of Learning centre.) (Signature & Seal of Learning centre.)
ContentsContents
1. INTRODUCTION 1. INTRODUCTION
1.1 General Introduction1.1 General Introduction
1.2 Objectives of Project1.2 Objectives of Project
1.3 Industry Profile of Food Processing IndustryA) Indian Food Processing IndustryB) Indian Snacks Industry: An OverviewC) SWOT analysis of Indian Snacks Industry
2. PROFILE OF THE ORGANISATION: ITC Ltd.
A) EstablishmentB) Growth and Diversification
3. STUDY OF SELECTED RESEARCH PROBLEM
3.1 Statement of Research Problem3.2 Statement of Research Objectives3.3 Research Design & Methodology3.4 Analysis of Data
3.5 Summary of Other Findings3.6 Recommendations and Conclusions
APPENDIXAPPENDIX
A) Questionnaire SampleA) Questionnaire Sample
B) BibliographyB) Bibliography
CHAPTER.1
INTRODUCTION
CHAPTER.1 INTRODUCTION
1.1 GENERAL INTRODUCTION
The project purports to decipher the satisfaction level as well as the preferences
of consumers pertaining to the various flavours of BINGO- a new range of
savoury snacks launched by ITC. We aim to analyse the success, marketability
and future growth prospects of BINGO. We also intend to study the spending
habits and motivation of consumers for buying snacks.
Basically we intend to find out the most popular flavour of BINGO in the market
from our sample. Snacks as such are a very minor part of the food processing
industry because snacks sector is largely unorganised. Here we will also look
into the market trends in snacks over the years.
For this a survey was conducted in Delhi where respondents were asked to fill a
questionnaire. The data was collected and analysed to obtain conclusions.
This report carries an introduction of the company profile, detail of the
methodology followed detailed data analysis and the results so obtained with the
variety of graphs along with given.
1.2 OBJECTIVES OF THE STUDY
1. To study the snacks industry as a part of food processing industry.
2. To study the company profile of ITC Ltd the makers of BINGO.
3. To study the trends in snacks industry.
4. To analyse and interpret the results of sample collected.
5. To determine the future course of action by ITC.
6. To find conclusions to our project.
1.3 INDUSTRY PROFILE OF INDIAN FOOD PROCESSING INDUSTRY
A) Indian Food Processing Industry
Food processing industry in India is a sunrise sector that has gained prominence
in the recent years. Availability of raw materials, changing lifestyles and
relaxation in policies has given a considerable push to the industry’s growth.
This sector is among the few that serves as a vital link between the agriculture
and industrial segments of the economy. Strengthening this link is of critical
importance to improve the value of agricultural produce; ensure remunerative
prices to farmers and at the same time create favorable demand for Indian
agricultural products in the world market. A thrust to the food processing sector
implies significant development of the agriculture sector and ensures value
addition to it.
Ministry of Food Processing Industries
The Ministry was set up in 1998 and the industry segments that come under its
purview are:
Fruit & Vegetable processing (including freezing and dehydration)
Grain Processing
Processing of Fish (including canning and freezing)
Processing and refrigeration of certain agricultural products, dairy
products, poultry and eggs, meat and meat products
Industries related to bread, oilseeds, meals (edible), breakfast foods,
biscuits, confectionery, savory snacks, malt extract, protein isolate, high
protein food, weaning food and extruded food products (including other
ready-to-eat foods)
Beer, including non-alcoholic beer
Alcoholic drinks from non-molasses base
Aerated water and soft drinks
Specialized packaging for food processing industries.
The Ministry of Food Processing Industries, GoI, has estimated the size of the
Indian food market at US$ 191 bn (Rs 8,600 bn). The processed food market is
projected to be over US$ 100 bn, of which the primarily processed food market
accounts for 60%, while the value-added processed food market is around 40%.
The average annual growth of the food processing industry has been around 8%
between FY01-FY06. The segments that have driven the growth are the
beverages and meat & meat products and processed fish sectors. The food
processing industry in India has a share of 1.5% in the total GDP of the country,
and as part of total manufacturing accounts for 9%. India’s share in world trade
in respect of processed food is about 1.6%.
An extensive and highly fragmented industry, the food processing sector largely
comprises of the following sub-segments: fruits & vegetables, milk and milk
products, beer & alcoholic beverages, meat and poultry, marine products, grain
processing, packaged/convenience food and packaged drinks. A large number of
players in this industry are small sized companies, and are largely concentrated
in the unorganized segment. This segment accounts for more than 70% of the
output in volume terms and 50% in value terms. However, though the organized
sector is comparatively small, it is growing at a much faster pace
B) INDIAN SNACKS INDUSTRY: An Overview
Snacks are a part of Consumer Convenience/ Packaged Foods segment. Snack
is described as a small quantity of food eaten between meals or in place of a
meal. Snack food generally comprises bakery products, ready-to-eat mixes,
chips, namkeen and other light processed foods According to the ministry of food
processing, the snack food industry is worth Rs 100 billion in value and over
4,00,000 tonnes in terms of volume.
Though very large and diverse, the snacks industry is dominated by the
unorganized sector. According to an Apeda survey almost 1,000 snack items
and 300 types of savouries are sold across India. The branded snacks are sold
at least 25% higher than the unbranded products. Savoury snacks have been a
part of Indian food habit, since almost ages. Though there is no particular time
for snacks, normally they are consumed at teatime. The variety is almost mind-
boggling with specialties from all regions, which have gained national
acceptance.
The industry has been growing around 10% for the last three years, while the
branded segment is growing around 25% per annum to stand at Rs 5,000-Rs
5,500 crore, due to various reasons like Multiplex culture, snacking at home
while watching TV, pubs and bars (where they are served free). AC Nielsen's
retail audit shows that the large sales volumes are due to a marked preference
for ethnic foods, regional bias towards indigenous snacks and good value-for-
money perception. Of course the branded segment is much smaller at Rs 2,200
crore, which is what makes it so attractive to food Companies that are looking at
bigger shares. In the branded snacks market, to get down to basics, Frito Lay
commands a share of 45%, followed by Haldiram’s at 27% and ITC at 16%. The
rest is divided between a handful of new entrants, wannabes and many regional
players.
Of the wide range of snacks available, potato chips constitute a sizeable
segment of the Indian snack food industry, according to India Infoline. The potato
chip market is generally an unorganized industry. Nearly all potato chip snack
products are manufactured and sold locally. There is also no uniform standard for
packaging, as there is in Europe, the United States and other more developed
regions. Many snack foods are sold loose or packaged in poly-pouches, which
may only be folded, or in some cases, stapled closed. As the Indian economy
continues to grow, and production standards improve, many snack food
companies are making significant investments into plant equipment and
packaging machinery.
Pepsi Foods Ltd., now known as Frito-Lay India Ltd., produces India's largest
snack food manufacturers brands, including Ruffles, Hostess, Cheetos and Uncle
Chips. Frito Lay's story is an example of how American recipes were adjusted to
satisfy local tastes. Procter & Gamble's Pringles brand of potato crisp was
launched in Delhi in 1999. Pringles is also a baked potato crisp, unlike many
other potato based Indian snack foods that are fried. P&G currently imports the
Pringles product and therefore the product has been priced at a premium and is
marketed to a micro-niche.
C) SWOT Analysis of Snacks Industry
Strengths
Abundant availability of raw material
Vast network of manufacturing facilities all over the country
Vast domestic market
Urbanisation
Weaknesses
Low availability of adequate infrastructural facilities
Lack of adequate quality control & testing methods as per international
standards
Inefficient supply chain due to a large number of intermediaries
High requirement of working capital
Opportunities
Rising income levels and changing consumption patterns
Favourable demographic profile and changing lifestyles
Integration of development in contemporary technologies such as
electronics, material science, bio-technology etc. offer vast scope for rapid
improvement and progress
Opening of global markets
Threats
Affordability and cultural preferences of fresh food
High inventory carrying cost
High taxation
High packaging cost
Competition between national and regional players
CHAPTER.2
PROFILE OF THE ORGANIZATION:
ITC Ltd.
CHAPTER.2 PROFILE OF THE ORGANISATION
ITC LIMITEDA) Establishment:
Incorporated on 24 August 1910 as the Imperial Tobacco Company of India
Limited, the company's name was changed to ITC Limited in 1974. Rated
among the 'World's Best Big Companies' by Forbes magazine, ITC ranks third
on all major profit parameters among India's private sector corporations. ITC
employs over 20,000 people at more than 60 locations across India. It has a
turnover of $3 billion.
B) Growth and Diversification:
ITC is one of India's foremost private sector companies with a market
capitalization of nearly US $ 18 billion and a turnover of over US $ 4.75 billion.
ITC is rated among the World's Best Big Companies, Asia's 'Fab 50' and the
World's Most Reputable Companies by Forbes magazine, among India's Most
Respected Companies by Business World and among India's Most Valuable
Companies by Business Today. ITC also ranks among India's top 10 `Most
Valuable (Company) Brands', in a study conducted by Brand Finance and
published by the Economic Times.
ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty
Papers, Packaging, Agri-Business, Packaged Foods & Confectionery,
Information Technology, Branded Apparel, Personal Care, Stationery, Safety
Matches and other FMCG products. While ITC is an outstanding market leader in
its traditional businesses of Cigarettes, Hotels, Paperboards, Packaging and
Agri-Exports, it is rapidly gaining market share even in its nascent businesses of
Packaged Foods & Confectionery, Branded Apparel and Stationery.
As one of India's most valuable and respected corporations, ITC is widely
perceived to be dedicatedly nation-oriented. Chairman Y C Deveshwar calls this
source of inspiration "a commitment beyond the market". In his own words: "ITC
believes that its aspiration to create enduring value for the nation provides the
motive force to sustain growing shareholder value. ITC practises this philosophy
by not only driving each of its businesses towards international competitiveness
but by also consciously contributing to enhancing the competitiveness of the
larger value chain of which it is a part."
ITC's diversified status originates from its corporate strategy aimed at creating
multiple drivers of growth anchored on its time-tested core competencies:
unmatched distribution reach, superior brand-building capabilities, effective
supply chain management and acknowledged service skills in hoteliering. Over
time, the strategic forays into new businesses are expected to garner a
significant share of these emerging high-growth markets in India.
ITC's Agri-Business is one of India's largest exporters of agricultural products.
ITC is one of the country's biggest foreign exchange earners (US $ 2.8 billion in
the last decade). The Company's 'e-Choupal' initiative is enabling Indian
agriculture significantly enhance its competitiveness by empowering Indian
farmers through the power of the Internet. This transformational strategy, which
has already become the subject matter of a case study at Harvard Business
School, is expected to progressively create for ITC a huge rural distribution
infrastructure, significantly enhancing the Company's marketing reach.
ITC's wholly owned Information Technology subsidiary, ITC Infotech India
Limited, is aggressively pursuing emerging opportunities in providing end-to-end
IT solutions, including e-enabled services and business process outsourcing.
ITC's production facilities and hotels have won numerous national and
international awards for quality, productivity, safety and environment
management systems. ITC was the first company in India to voluntarily seek a
corporate governance rating.
ITC employs over 21,000 people at more than 60 locations across India. The
Company continuously endeavors to enhance its wealth generating capabilities
in a globalizing environment to consistently reward more than 3, 88,000
shareholders, fulfill the aspirations of its stakeholders and meet societal
expectations. This over-arching vision of the company is expressively captured
in its corporate positioning statement: "Enduring Value. For the nation. For the
Shareholder."
CHAPTER.3
STUDY OF SELECTED RESEARCH PROBLEM
STUDY OF SELECTED RESEARCH PROBLEM
3.1 STATEMENT OF RESEARCH PROBLEM
In the branded snacks market, to get down to basics, Frito Lay commands a
share of 45%, followed by Haldiram’s at 27% and ITC at 16%. The
rest is divided between a handful of new entrants, wannabes and many regional
players. Out of these ITC’s Bingo is a new entrant in the market, which was
launched in 2007. ITC has launched Bingo in a wide variety of flavours and
formats, ranging from potato chips to finger snacks. Because of its different and
catchy advertisements Bingo has created a buzz in the market.
Therefore, our aim was to find out the most popular flavour of Bingo among all
the offerings.
We began our analysis by dividing people into those who like to eat snacks and
those who don’t. We based our study on the survey of people who like to eat
snacks. This survey was conducted in Delhi. To collect the data we designed a
questionnaire.
3.2 STATEMENT OF RESEARCH OBJECTIVES
The main objectives of our research were as follows:
To find out what percentage of population likes to eat snacks.
To find out which flavour of Bingo is most preferred.
To analyse the reason for the popularity of the most preferred snack.
To know the satisfaction level of people who eat Bingo.
To find out how much people spend on snacks weekly.
To find out the preferences of people for different brands.
3.3 RESEARCH DESIGN & METHODOLOGY
Research design is the basic framework which provides guidelines for the rest
of research process. It specifies the methods for data collection and data
analysis .In this research project we have used the survey method of data
collection, to be more specific questionnaire method. We conducted a survey in
Delhi. Out of the universe of 500 our sample size is 50. Respondents in the
sample size were asked to fill the questionnaires to gather the data.
3.4 ANALYSIS OF DATA
In order to extract the meaningful information from the data collected an analysis
of data is done using pie charts, bar graphs etc.
The first objective of the research project is concerned with finding
out what percentage of people likes to eat snacks. The pie chart
given below is clear on the percentage of people who like to eat
snacks. Out of 50 respondents 36 like to eat snacks while 14 don’t.
Our second objective is concerned with finding out which flavour of
Bingo is most preferred.
Table showing the responses of people:
Flavours Respondents(value)
Respondents(percentage)
Masala Potato chips 3 8%Salted Potato chips 1 3%Tomato Potato chips 3 8%Chatkila Nimbu Achar Potato chips 1 3%Tandoori Paneer Tikka Potato chips 3 8%Mad Angles 22 61%Tedhe Medhe 1 3%Livewires 2 6%
The above table and pie chart shows the responses of the people. It is clear that
Bingo’s Mad Angles dominates the market for Bingo. The second spot is shared
by two flavours equally—Masala potato chips and Tandoori Paneer Tikka potato
chips. Third most popular format of Bingo is Livewires and the fourth spot is
shared by Salted Potato Chips, Chatkila Nimbu Achar potato chips and Tedhe
Medhe.
The third objective was to analyse the reasons for the popularity of
the most preferred flavour. For this the respondents were asked
what do they like most about Bingo. Following pie chart shows their
responses.
From the above pie chart we can see that people like the taste of Bingo the
most i.e. they like to eat Mad Angles Because of its unique format and
flavour.
Fourth objective was to find out how much people are satisfied with
Bingo. Following pie chart shows the satisfaction level of people:
The fifth objective was to find out how much people spend weekly
on snacks.
From the above diagram it is clear that most people spend below Rs.50 on
Snacks. And very small part of the sample spends more than Rs.100 on
snacks weekly.
Our sixth and last objective was to find out the preferences of people
for different brands. Here, we aim to find out the most popular brand
of snacks excluding Bingo.
In the above graph we can see that Frito Lays is the most popular brand
among people followed by Uncle Chips and Kurkure. Next is Haldiram’s
Namkeens. The least popular brand appears to be Pringles. It may be
because Pringle is based on American recepies and tastes and the Indian
public has not been able to warm up to the American tastes. Also, Pringles is
imported which makes it a little more expensive than Indian snacks.
3.5 SUMMARY OF OTHER FINDINGS
16 people out of 36 people who like to eat snacks feel that as compared to
other brands Bingo is much better. Other 12 feel that Bingo is somewhat
better and 8 feel that Bingo is about the same as other brands. None feel that
Bingo is somewhat worse or much worse than other brands.
When asked how often they eat Bingo 22 people said once a week or more
often, 11 people said everyday and 3 people said 2-3 times a month.
3.6 RECOMMENDATIONS AND CONCLUSIONS
After conducting the survey we are in a position to say that ever since its
launch Bingo as a preferred brand is on a rise. Although Frito Lays is the
most popular brand Bingo has carved a niche for itself. Bingo is in the growth
stage of its life cycle. Given more time it is capable of capturing a larger
market share and giving tough competition to other brands.
Overall people seem to be satisfied with Bingo.
APPENDIX
RESEARCH PROJECT ON THE STUDY OF BINGO This is survey on Bingo by Esha Goel for the partial fulfilment of thefor the partial fulfilment of the
requirements for the awards the degree of MASTER OF BUSINESSrequirements for the awards the degree of MASTER OF BUSINESS
ADMINISTRATION. So kindly give your response to these questions:-ADMINISTRATION. So kindly give your response to these questions:-
QUESTIONNAIRE on
Name: _______________________
Age : ________
Signature: ___________________
General Instructions:1. Answer all questions.2. Indicate your answer by marking a tick against an appropriate option.3. Mark only one option in all questions.
Q1. Do you like to eat snacks? Yes ___ No ___
Q2. Have you heard of ITC’s BINGO? Yes ___ No ___
Q3. Have you ever tried BINGO? Yes ___ No ___
Q4. Which flavour do you like the most?1. Masala Potato Chip ___ 2. Salted Potato Chip ___3. Tomato Potato Chip ___4. Chatkila Nimbu Achar Potato Chip ___5. Tandoori Paneer Tikka Potato Chip ___6. Mad Angles ___7. Tedhe Medhe ___8. Livewires ___
Q5. How often do you have BINGO? Once a week or more often ___ Everyday ___ 2 to 3 times a month ___
Q6. How much do you spend weekly on snacks? Below Rs. 50 ___ Rs. 50-100 ___ More than Rs. 100 ___
Q7. Overall, how satisfied are you with BINGO? Very satisfied ___ Somewhat satisfied ___ Unsatisfied ___ Q8. What do you like about BINGO? Taste ___ Variety ___ Quality ___ Price ___ Quantity ___ Packaging ___
Q9. Compared to other snacks (such as Kurkure, Lays, Pringles etc.) that are available, would you say that BINGO is? Much better ___ Somewhat Better ___ About the same ___ Somewhat Worse ___ Much Worse ___
Q10. How likely are you to recommend BINGO to others? Definitely will recommend ___ Probably will recommend ___ Not sure ___ Probably will not recommend ___ Definitely will not recommend ___
Q11. How did you first discover BINGO? Advertising- T.V, Newspaper, Radio ___ Friends/ Family ___ Saw it in store ___ Other ___
Q12. Before switching on to BINGO, which snack did you prefer? Lays _____ Kurkure _____ Uncle chips _____ Pringles _____
Haldiram Namkeens _____
BIBLOGRAPHY
SME rating agency of India ltd.
www.allbusiness.com
http://www.financialexpress.com/news/Just-munch-it/271873/0
www.itcportal.com
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