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Mail Management Solution
presents
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MMS - Mail Management Solution stands upon the single largest investment in
infrastructure, made byTCS for continuous delivery of value. MMS is equippedwith state of the art printing and sorting technology that has been sourced from
the best suppliers across Europe and Asia Pacific. This makes TCS the only end
to end solution provider in the category with the largest delivery network in Pakistan.
Now businesses can realize all financial benefits of effective mail management
through customized production and efficient delivery of vital business documents
like statements, bills, letters, invoices, leaflets and much more. MMS makes a
bundle of mail management and delivery services available to you, both as an
end-to-end solution and individually.
Our speedy equipment is capable of handling projects of any magnitude. MMS
will be serving a wide range of businesses like telecom sector, financial institutions
and utility companies where correspondence is time sensitive and crucial.
At TCS, innovation is a norm and the only objective in
view is creation and delivery of business value to
customers. Value is the most significant outcomeexpected of every business process. Mail Management
is one process yet to be recognized as a source of
value in our local business environment. TCS promises
to deliver this value through its innovative service -
MMS.
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MMS is anend-to-end solution,
creating and deliveringvalue all the way.
Our services include:
Stuffing & Insertions
Printing
Delivery
Bulk Mail Projects
Mail Room Management
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V lRelationships
Personalize communication with more control over how business documents
are presented
Ensure timely delivery of invoices, direct marketing material and essential
correspondence to your customers
Produce new document formats that offer new competitive opportunities
Enrich the customer experience with modification in document design and layout
IntegrityDeliver confidential and personal information securely to customers
Put critical time sensitive documents in the right hands at the right time
Benefit from digital archiving and reprinting facility of your data
EfficiencySave time wasted in low speed printing, manual processes, and inefficient delivery
Overcome cash flow problems caused by longer billing cycles
Eliminate manual handling errors in stuffing and pasting envelopes
Cope with internal and external time management pressures
ResourcesFree up assets used in running print facilities and warehousing materials
No need for stock control of pre-printed material and other consumables
Cut labor costs and reduce infrastructure over headsConsolidate and achieve economies of scale
Outsourcing
Co-ordinate your entire print supply chain and deliver through a single partnerEliminate heavy investment in IT and other infrastructure for billing and statements
Streamline your mail management with guaranteed quality and consistency of output
Depend on trained human resource and latest technology in software and production
Avail customized printing and delivery solutions to suit your specific business needs
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rviNow you can hand over data for printing and onward delivery at once. MMS PrintShop is capable of producing bank statements, card statements, bills, invoices,
letters and marketing material like flyers and leaflets.
Printing
Our high speed, high performance printers are capable of producing millionsof impressions in one day
Printing is done in a temperature and moisture controlled area, meeting international
standards of printing environment to ensure high quality output
Digital Printing in cut sheet and continuous forms can produce text and images
on high resolution
Simplex and duplex operations can print on various types of papers from
standard laser copy paper; pre printed paper, colored paper, carbonless andcoated paper to standard offset paper. The paper weight ranges from 60-200
grams in A4, A3, legal and ledger paper on 240-600 print field resolution
The machines are capable of printing Bar Codes, OMR Marks, 2D symbologies
on high resolution for automatic sorting and recording of customer information
with perforation marks
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Services
MMS replaces the manual stuffing methods with automated insertions done on
speedy machines. Multiple pages are intelligently collated, neatly folded and inserted
into envelopes, ready for mailing at the same blazing speed.
Insertions
The machine can process C4, C5, C3, DL envelopes in all forms with packaging
thickness of up to 12mm
The folding station automatically folds in Z, Letter & C fold etc. Simultaneously,
specific marketing material like leaflets, flyers, small CDs, plastic card can also
be inserted into envelopes at the same speed
The machines have sensors to read Bar Codes, 2D symbologies and OMR
marks for group sequence of papers, page sequence, and type of insert etc
to ensure maximum productivity with minimum chances of errors
The envelope finishing system at the end can scan and print personalize
messages, logos, date & time etc. and any other information/message on high
resolutions and can track for any wrong information
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Services
DeliveryMMS provides facility for overnight and time specific deliveries, offering the
biggest destination network and reach to its customers within Pakistan
MMS Division has a dedicated team of couriers equipped with cell phones,
vehicles and hand held terminals to ensure deliveries on agreed KPIs
TCS relies on its own aircraft traveling between major destinations and its own
fleet for onward delivery to smaller destinations
The status of the shipment can be tracked over web, sms and 24hours
Call Center
Mail Room Management
MMS Divisions dedicated team offers comprehensive mail room management tocustomers at their premises.
It includes sorting and distribution of all inbound and outbound shipments,
stuffing, packaging and department wise recording.
MMS provides tracking facilities and tracking information in electronic forms.
Special Drop Box services are also available.
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Services
Bulk Mail ProjectsMMS handles occasional or regular bulk shipment and provides storage, stuffing,
manual insertion and delivery services to customers in agreed period of time.
The system is supported by TCS IT infrastructure and networking to provide
customers real time information and tracking facility.
Pick up shipments from customers premises
Storage facility for shipments
Automated booking using bar codes
Delivery on agreed KPIs
Data and Complaint Management
DM Shot Deliveries
Product Samples Delivery
Time Specific Deliveries
Plastic Cards, Pin Codes Deliveries
Address Verification
Packaging Service
Shipment Storage
Insurance For Plastic Cards
Drop Box Collections
Customized Services
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PrCustomer
Data CD
Data Processing
Printing
DeliveredMail
DataCommunications
Undelivered
De Briefing
Undelivered
ProcessingSortingInsertion Delivery
CustomerService
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tr n thTechnologyThe centralized IT department controls the flow of information within and outsidethe organization on optic fiber cables to ensure smooth and fast flow of
communication
TCS has its own power generation facility and online UPS to ensure uninterrupted
operations of services
Web based operations management software and online tracking empowerscustomers to keep track of their shipment
The couriers are equipped with hand held scanners for fast processing and real
time monitoring of information
CoverageTCS has offices in 127 cities and more than 250 express centres in Pakistan
With offices in UAE, UK, CANADA, we deliver more than 4 million shipmentsevery month to over 3500 destinations worldwide
Customer Service24/7 and 45 seats call centre offers our customers various channels of
communication that include voice, email and web chat to facilitate customerqueries regarding tracking of shipments, information on rates, delivery timings,
delivery areas and booking locations
Solutions for customer query handling, monitoring, escalation and resolution,with call hold, call transfer, call forwarding, 3 way conferencing, speed dialing
and last number redial feature to ensure optimum handling of customer calls
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tr n thFleetTCS owns 6 aircraft including Boeing 737 for local and international operationflying to Dubai, Iraq and Kabul
Our 160 vehicles used in local operations are equipped with satellite tracking
devices and more than 2000 couriers equipped with cell phones to remain in
constant contact with central operations
Entire TCS operations premises is a highly restricted area secured by fixed dome
and PTZ CCTV cameras and access control system to ensure confidentiality
Monitoring is done from a centralized location via DVR (digital video recorder).
The recording system has a capacity to store 2 months old video
Monitoring videos via cameras can also be viewed from a remote location usingTCS network only by authorized personnel
Security
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UAE: TCS Express Worldwide LLC
+(971) 4285 8556
+(971) 4285 8556
UK: TCS Express Worldwide (UK) Limited
+(44) 2085771166
+(44) 2085771166
Canada: TCS Express INC.
1-888-TCS-2040
+(1) 905 607 6070
TCS (Pvt) Ltd
Head Office
Mail Management Solution - Division
101- 104, Civil Aviation Club Road
Near Haj Terminal, Airport Karachi.
UAN: 111-123-456
TEL: 021- 9242879
www.tcsmms.com
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