Priyan Fernando Chairman,
Brandix Lanka Limited
Everything is Technology...
Tech-based solutions are replacing traditional business models
Darkness before the Dawn
Adapt QUICKLY
RETHINK to REVIVE
Incumbents have the Customers, Talent and Financial Resources
Pre-requisites for Success
1. SPEED
- the differentiator
2. INVESTMENT
- the enabler
Basics of Good Business
Good Governance
Efficiency Focus on Growth
Basics of Good Business - Good Governance
Good Governance
Efficiency Focus on Growth
Good Governance
Good Governance provides the smooth road for speed and repetition
Good Governance
Efficiency Focus on Growth
Good Governance - End to end processes that deliver outcomes
Companies are managed by function but are run by process
Strategy Finance Technology Human
Resources Marketing Operations
Legal, Risk & Compliance
Processes Outcomes
Supply Chain & Operations Develop Products
Branding and Marketing Position Us
Client Management Enhance Customer Relationships
Service Delivery Resolve Customer Issues
Planning and Funding Manage Processes
Optimizing Assets & Technology Enhance Capability
Managing Talent Win in the Market Place
Business Support Enable the Front Lines
Servicing External Stakeholders Give Them Confidence
Sales and Distribution Deliver Products & Services
Good Governance - The Basics of Process Discipline
Process Optimization / Standardization to get better,
faster & cheaper
Constant Repetition
Plan
Do
Measure Feedback
Improve
Good Governance
Efficiency Focus on Growth
Good Governance - Risk Management
Risk Mitigation -
An airtight strategy to review Risk on a regular basis
• Strategic Risk • Reputational Risk • Operational & Third Party Risk • Compliance & Control Risk • Credit and Finance Risk • Data Privacy Risk • Other Risks
Good Governance
Efficiency Focus on Growth
Basics of Good Business - Efficiency
Efficiency - creating a culture of frugality and unending war on waste
Good Governance
Efficiency Focus on Growth
Efficiency - Waste Framework
Looking at spending through a different lens
Good Governance
Efficiency Focus on Growth
Basics of Good Business - Focus on Growth
Good Governance
Efficiency Focus on Growth
Basics of Good Business - Focus on Growth
Good Governance
Efficiency Customers Data Talent
The degree to which a customer’s experience exceeds that customer’s expectations
Satisfaction
A buyer’s deeply held commitment to stick with a product, service, brand or organisation consistently in the future
Loyalty Actively supporting a product or service through positive word of mouth
Advocacy
Progressing from Satisfaction to Loyalty
Focus on Growth - Customers
Net Promoter Score (NPS)
Focus on Growth - Exploiting the Big Data Revolution
At the end of the day you don’t bet on strategy, you bet on PEOPLE
Focus on Growth - Talent
• The war for Talent is drawing on a global pool
• Changing demographics and work styles require adaptation
• People do not leave companies; they leave bosses
• Are we attuned to and relevant to our employees’ aspirations?
To bring it all together
RETHINK to REVIVE…
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