Presentation to Citi Investment Conference By Chris Sutherland, Managing Director
26 October 2011
Important notice and disclaimer
The information contained in this presentation is for information purposes only and does not
constitute an offer to issue, or arrange to issue, securities or other financial products. The
information contained in this presentation is not investment or financial product advice and is
not intended to be used as the basis for making an investment decision.
This presentation has been prepared without taking into account the investment objectives,
financial situation or particular needs of any particular person. Before making an investment
decision, you should consider, with or without the assistance of a financial adviser, whether an
investment is appropriate in light of your particular investment needs, objectives and financial
circumstances. Past performance is no guarantee of future performance.
No representation or warranty, express or implied, is made as to the fairness, accuracy,
completeness or correctness of the information, opinions and conclusions contained in this
presentation. To the maximum extent permitted by law, none of Programmed Maintenance
Services Limited, its directors, employees or agents, nor any other person accepts any liability,
including, without limitation, any liability arising out of fault or negligence, for any loss arising
from the use of the information contained in this presentation.
In particular, no representation or warranty, express or implied, is given as to the accuracy,
completeness, likelihood of achievement or reasonableness of any forecasts, projections,
prospects or returns contained in this presentation. Such forecasts, projections, prospects or
returns are by their nature subject to significant uncertainties and contingencies.
This presentation should be read in conjunction with the Announcements issued to the ASX
since the 2011 Annual Report and can be found on the Programmed website at
www.programmed.com.au.
Welcome to the world of Programmed
Safety is paramount.
We will act to ensure
the safety and
environmental well-
being of our
customers, the public
and ourselves.
Our Vision: To be the leading provider of staffing, maintenance and project services, without injury
SAFETY TEAMWORK
We respect everyone’s
contribution by working
together to achieve
common goals and
project outcomes. Our
sense of team extends
to building long-term
customer and
community
relationships for the
benefit of all.
ACCOUNTABILITY
We encourage
individuals and teams
to take responsibility
and ownership of the
process, and the
outcome, through
decisive leadership
and initiative.
HONESTY
& INTEGRITY
Our business
relationships are
based on fair, open,
and ethical principles.
We take pride in the
way we work with our
customers and
communities, the
integrity of our
services, and doing
what we say we are
going to do.
RECOGNITION
& ENJOYMENT
We are a people
business. We
recognise and reward
outstanding
achievement, and
provide opportunity for
our employees to
develop and
succeed. We create
an environment for
every team member
to have a positive,
enjoyable and
rewarding work
experience.
Programmed Today
$1200 million+ revenue
100 offices around Australia and NZ
10,000+ employees
Our visible commitment, leadership, systems & processes to prevent
injury and achieve the goal of Zero Harm
Our ability to recruit, deploy and manage a large skilled workforce to
support our customers operations…5000+ permanent & 5000+
casuals…30,000+ different people each year
Our many long-term contracts…more then 5000
Our diversity across all industry sectors including the offshore oil and
gas sector
Our wide operations network that serves and supports large and
small customers alike across Australia and NZ…100+ branches
Our Competitive Advantages
Where we are located
Caption
Some of our clients
Group revenue by region
Western Australia 38%
Victoria 15% South
Australia 6%
Queensland 16%
New South Wales 18%
New Zealand 4%
Other 3%
Group revenue by industry
Government & Infrastructure
36%
Mining 23%
Manufacturing & Industrial
16%
Retail & Commercial
10%
Transport 7%
Other 8%
INTEGRATED WORKFORCE Staffing Services
Customers contract a complete MANAGEMENT
and / or maintenance SOLUTION
Customers contract the STAFFING service
PROPERTY & INFRASTRUCTURE
Maintenance, Building and Operational Services
PROPERTY SERVICES FACILITY MANAGEMENT KLM ELECTRICAL & COMMUNICATIONS
Customers contract the TASK capability
Our Structure
RESOURCES
Maintenance, Construction and Operational Services
TOTAL MARINE SERVICES
CONSTRUCTION & MAINTENANCE
Property & Infrastructure
A range of building, maintenance and operation
services, including:-
Painting / building maintenance programmes and sundry works
Grounds maintenance programmes and landscaping
Corporate imaging and signage
Building refurbishment, repairs and minor capital works
Electrical & lighting installation & repair
Audio visual data and communication installation & repairs
Facility management and complete maintenance services
These services are provided to 1000’s of customers across all
industries, often under long term contracts and preventative
maintenance programmes
New Maintenance Programmes
Property Services improvement projects being delivered well
Three new maintenance programmme’s offered this year
-giving customers greater choice
-lower capital requirements
-approx. 25% of new programmes sold YTD are non classic
Classic Programme ™
An upfront work schedule with periodic payment
Choices Programme ™
You decide when, where and how often, and pay as you go
Multiform Programme ™
A uniform solution for multiple facilities or multiple locations
Safeguard Programme ™
Ongoing preservation programme to keep your coating as new
WA Water Corporation
Perth Region Alliance
Programmed Facility Management successful tenderer.
Estimated revenue over 10 years $785m
Work commences 1 Feb 2012
In partnership with the Water Corporation scope is for
supply of operation and maintenance services covering
water, sewerage, and storm water network across north &
south metropolitan Perth and Mandurah / Peel region.
Bioscience Research Centre
KLM currently completing the installation of a major
electrical and communication system for a new
bioscience research centre located at La Trobe University,
Bundoora (Vic)
The building will house over 400 staff and students
Work commenced in 2010 and will be completed towards
the end of 2011
Integrated Workforce
Recruitment and labour hire services are provided to a
range of industries including mining & construction,
industrial, manufacturing, transport and logistics.
The services are tailored to suit customer needs – from
the provision of a single staff member to complete
workforce and contract labour management.
Operates through a network of more than 40 branches
across Australia and New Zealand.
Supported by extensive health, safety and environmental
management systems, industrial relations and payroll
services.
Integrated Workforce Case Studies
2 + 1 year contract (panel)
Greater consistency to induction / safety
National recruitment of specific skills
3 +1 year contract
Australia wide
Workforce for new distribution centres
e timesheeting / manage solution
Implement safety program
Resources
A range of construction, maintenance and
operational services, including:-
Marine manning
Vessel management
Catering
Maintenance
Construction support
These services are provided to many oil, gas and mining
companies both offshore and onshore across Australia and
New Zealand.
Total Marine Services
Total Marine Services is a leading provider of vessel
management, manning and logistic services
Significant pipeline of further opportunities under
development
Gorgon offshore contract commences late 2011.
Construction & Maintenance
Restructured successfully in 2010
Focus is maintenance and construction support in the
resources sector of WA
Pipeline of opportunities now growing
Workforce now over 200 employees
Simcoa Silicon Processing Plant (SW WA)
Key growth strategy
.....mine the customer base
One of 6 key strategies for 2011
Common Customer Relationship Management System (CRM)
-being installed across Property & Infrastructure operations initially
Align Incentives
-common group wide customer referral incentive scheme running
since April 2011
-215 opportunities registered YTD
-15 converted for contract revenue of approx $3m so far
Brand refresh
We have the power
to build your business
• Reposition Programmed.
• Staff think & act as one business.
• Customers know our full offer
A fresh new and consistent look in 2011
Appendix - Financials
Group Revenue by halves
0
200
400
600
800
1,000
1,200
1,400
1H 2H Full Year
Group Revenue ($m)
FY2010
FY2011
1,2
1from continuing operations 2 includes two month contribution from KLM in FY2010
Group EBITA by halves
0
10
20
30
40
50
60
70
1H 2H Full Year
Group EBITA ($m)
FY2010
FY2011
1from continuing operations before restructuring costs 2 includes two month contribution from KLM in FY2010
1,2
Property & Infrastructure
Weak first half due to weakness in retail and commercial sectors
Restructured division – Nov / Dec 10 ($7.5 million costs out)
Stronger second half performance (above 2HFY10)
Business improvements continue to be implemented
0
100
200
300
400
500
600
700
1H 2H Full Year
Property & Infrastructure Revenue ($m)
FY2010
FY2011
0
5
10
15
20
25
30
35
1H 2H Full Year
Property & Infrastructure EBITA ($m)
FY2010
FY2011
1,2
1from continuing operations before restructuring costs 2 two month contribution from KLM in FY2010
1,2
Workforce
Year on year increase in revenue as slow economic recovery occurs
Major gains in mining and infrastructure
SME’s remain cautious
Tight control of costs and margins
0
50
100
150
200
250
300
350
400
450
1H 2H Full Year
Workforce Revenue ($m)
FY2010
FY2011
0
2
4
6
8
10
12
1H 2H Full Year
Workforce EBITA ($m)
FY2010
FY2011
Resources
Weak first half FY11 due to impacts of major industrial dispute
Some delays in start of major works
Stronger second half FY11 performance onshore and offshore
Work for major offshore oil and gas projects commenced
0
50
100
150
200
250
300
1H 2H Full Year
Resources & Industrial Revenue ($m)
FY2010
FY2011
0
5
10
15
20
25
1H 2H Full Year
Resources & Industrial EBITA ($m)
FY2010
FY2011
1excludes restructuring costs
1
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