7/31/2019 Presentation on Effective Communication
1/31
7/31/2019 Presentation on Effective Communication
2/31
CONTENTS
Definiiton of CommunicationMeaning of CommunicationCommunication ProcessEffective CommunicationSeven Cs Of Communication
7/31/2019 Presentation on Effective Communication
3/31
WHAT IS COMMUNICATION?According to W.H.NORMAN and
SUMMER, Communication meansexchange of facts, ideas, opinions oremotions by two or more persons.
The transfer of information andunderstanding from one person toanother person.
7/31/2019 Presentation on Effective Communication
4/31
Communication is a social process A process of transmitting and receiving
verbal and non-verbal messages thatproduce a response
7/31/2019 Presentation on Effective Communication
5/31
Communication Is Represented By:10% words What we say30% sounds Tone
60% body language How wesay it
7/31/2019 Presentation on Effective Communication
6/31
BASIC COMMUNICATION
PROCESS
SENDER
----------MESSAGE---------
IDEA
ENCODE MEDIUM DECODE
UNDERSTANDING
----------MESSAGE---------
RECEIVER
FEEDBACK
7/31/2019 Presentation on Effective Communication
7/31
EFFECTIVE COMMUNICATION
Effective communication occurs when
the message received is as close aspossible as the message intended to besent mutual understanding.
7/31/2019 Presentation on Effective Communication
8/31
Effective communication includes
1) Pronunciation2)
Self confidence3) Logical sequence4) Natural voice5) Tone
7/31/2019 Presentation on Effective Communication
9/31
7/31/2019 Presentation on Effective Communication
10/31
KEY TO SUCCESS
WHAT YOU SAY
HOW YOU SAY
WORDS ARE THE MOST POWERFULDRUG USED BY MANKIND.
7/31/2019 Presentation on Effective Communication
11/31
7/31/2019 Presentation on Effective Communication
12/31
Necessary for effective communication If the message is not complete than:
- leads to misunderstanding- further queries
-wastage of time-irritates the receiver
Logical sequence
7/31/2019 Presentation on Effective Communication
13/31
Message should be concise
Convey the message in fewestpossible words
Helps in increasing effectiveness Use simple words instead of long
phrases
7/31/2019 Presentation on Effective Communication
14/31
Long Phrases
At the present time Due to the fact that Will you kindly Keeping in view
Single words
NowBecausePleaseConsidering
7/31/2019 Presentation on Effective Communication
15/31
Use single and simple word insteadof using two words
Two words
9 a.m. in themorning
In my personal
opinion Period of one
month
Simple
9 a.m.In my opinion
One month
7/31/2019 Presentation on Effective Communication
16/31
Include only relevant material
Avoid lengthy introduction andunnecessary explanations
7/31/2019 Presentation on Effective Communication
17/31
Message should not be vague Should be concrete and specific Create specific visual images Reduces the chances of
misinterpretation Use specific facts and figures Avoid using confusing words
7/31/2019 Presentation on Effective Communication
18/31
Use active voice than passive
voicePassive
The goods werereceived by us
The conflict amongworkers wasresolved by topmanagement
Active
We received thegoodsTop managementresolved theconflicts
7/31/2019 Presentation on Effective Communication
19/31
Message should be clear Not only clarity of expression but also
clarity of thought Sender s mind should have clear
thought Avoids ambiguities and confusion Use precise and complete words
7/31/2019 Presentation on Effective Communication
20/31
Use simple and short words thanheavy words
HEAVY
TerminateFascinationUtiliseProcureInterrogate
SIMPLE
endattractionusegetquestion
7/31/2019 Presentation on Effective Communication
21/31
Use words which are familiar tothe audience
7/31/2019 Presentation on Effective Communication
22/31
Plays dominating role We should be considerate,
compassionate, friendly Avoid becoming impatient, irritated
Be calm and quiet Use polite and respectful tone
7/31/2019 Presentation on Effective Communication
23/31
Always thank the other person for hisgenerosity
Use the word please for requestingsomething
7/31/2019 Presentation on Effective Communication
24/31
Correct in spelling, grammar, format,contents etc
Incorrect and inaccurate messagemislead the reader, lower his
confidence
7/31/2019 Presentation on Effective Communication
25/31
7/31/2019 Presentation on Effective Communication
26/31
ORGANISATIONAL BENEFITS OFEFFECTIVE COMMUNICATIONS
Increase productivity
Make decisions
Coordinate workflow
Supervise others
Develop relationships
Better understanding in the
workplace in general
7/31/2019 Presentation on Effective Communication
27/31
Communication Today
Significant source in managing and leadingorganizations.
Opportunity to involve and motivate peopleto common goals.
Opportunity to cooperation withstakeholders.
Challenge to confirm the status in society.
7/31/2019 Presentation on Effective Communication
28/31
EFFECTIVE COMMUNICATION
Watch the language Follow through Deal with uncertainity Be an active listener Manage conflict Respond, don t re -act Take advantage of communication
resources
7/31/2019 Presentation on Effective Communication
29/31
7/31/2019 Presentation on Effective Communication
30/31
7/31/2019 Presentation on Effective Communication
31/31
Top Related