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CONTENTS
INTRODUCTIONORGANIZATIONAL HARARCHEY
MAJOR DEPARTMENTS
Finance
Sales
Customer Service
IT/Billing
Marketing
Human Resource
FUNCTIONS OF HR DEPARTMENT
CONCLUSION
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INTRODUCTION
Telenor is an international provider of high qualitytelecommunications
It ranks as 7th largest mobile operator in the world
Telenor has got over than 164 million subscribers in its mobileoperations
Tore Johnson is the CEO and President of Telenor Pakistan
Telenor acquired the license for providing GSM services inPakistan in April 2004 and launched its operations in March2005
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INTRODUCTION
The official opening was held in Islamabad byPresident of Pakistan General Pervez Musharrafas
a chief guest
Largest direct European investment in Pakistan,with up to $2.75 billion already invested
Creating 2,500 direct and 25,000-plus indirect
employment opportunities
It has a network of 23 company-owned sales &
service centers and more than 200 franchisees
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ORGANIZATIONAL HIERARCHY
Chairman
Board
CEO
Marketing
Deptt.
(VP)
Sales Deptt.
(CSO)HR Deptt.
(VP)
IT/Billing
Deptt.
(CIO)
Admin.
Deptt.
(VP)
Finance
Deptt.
(CFO)
Customer
Service
Deptt.
(VP)
Deptt.
Director
Manager
Assistant
ManagerExecutives Internees
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FUNCTIONS OF HUMAN RESOURCE
DEPARTMENTStaffing(Recruitment & Selection) of the
employees
Compensation and Benefit
Employee relationship
Performance evaluation of the employees.
Health, Safety and Security
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FUNCTIONS OF HUMAN RESOURCE
DEPARTMENT
Policies and procedures
Employees record & provident fund
Management trainee and internship program
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Recruitment and Selection
Hiring people from different sources is very
necessary and important
Every organization uses different methods &
techniques for hiring people
In Human Resource language, it is said thatPeople are most valuable assets for any
organization
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Wages, incentives and Benefits
Telenor reward employees through bonus schemes,
wages, shares programmes as well as other incentive is
given
It is used as a part to motivate employees to meet
Telenor's principal goal of maximizing profit
Employees of Telenor also have Christmas holidays,
Eid holidays and two extra days off
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Performance Management System
It is used to check whether the employee
performance is aligned with strategic goals
The employees who perform well are given
opportunities & promotions to further develop
themselves
Due to large variety of managerial jobs at Telenor, the
performance of managers is analyzed on a qualitative
measure
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Health, Environment and Security
At Telenor it is distinguished by job-satisfaction, low
sickness absence and few injuries
Employees shall not suffer any form of health damage
or injuries resulting from their work
For the purpose of preventing sickness absence theyhave hired expert doctors
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Disciplinary Issues
The HR department of Telenor ensures that thediscipline is maintained
First of all warning is addressed to the employees
verbally and In written through their immediate
supervisor
Warning letter may be registered in the employeespersonal file
Finally issuance of written warning can be
recommended by the respective supervisor
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CONCLUSION
Telenor is so far quite successful in hiring and retaining
exceptionally talented HR worldwide
HR department is also looking to motivate their employee
Makes shore whether it has the right people in the right
places
Human Resource strategies can be powerful tools
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