EARNINGS CALL
First Quarter 2021
This presentation contains forward-looking statements,including statements regarding the intent, belief or currentexpectations of the company and its management. Investors arecautioned that any such forward-looking statements are not aguarantee of future performance and involve a number of risksand uncertainties including, but not limited to, the risks detailedin the company’s financial statements, and actual results coulddiffer materially from those indicated by such forward-lookingstatements.
OUR STRATEGIC PRIORITIES
01Differentiated
Value Proposition
02Scaling Up Logistics
And Fulfillment
03Financing and
Payments
04Data Analytics and Business Intelligence
05Technological
Platform Development
Building a digital ecosystem leveraged on our unmatched physical assets
3
4
HIGHLIGHTS OF THE PERIOD
5
STRONG GROWTH OF ONLINE BUSINESSES CONTINUES DURING THE FIRST QUARTER
194%
134%Department Stores (1P)
244%
Home Improvement (1P)
Supermarkets (1P)
Marketplaces (3P) 122%
GMV Growth 1Q21
YoY (%)
1%
25%
4%
Online Penetration
(%)
1Q20 1Q21
Total 142% 12%
4%
45%
9%
21%
2%
23%
4%
Online Penetration
(%)
LTM 1Q20 LTM 1Q21
12%
4%
53%
11%
26%
Total GMVUS$ 805 million in 1Q21
US$ 3.8bn LTM
Orders delivered6 million in 1Q213.0x versus 1Q20
Marketplace GMVUS$ 186 million in 1Q21
US$ 854 million LTM
41% App penetration in Chile Department Stores in
1Q21
6
WE CONTINUE TO MAKE PROGRESS TOWARDSA FULLY DIGITAL FALABELLA BANK
Growing our digital customer base
Accelerating digital product openings
Reducing physical footprint
Deepening interactions with customers through digital products
Active digital banking apps in the region
Fully digital credit cards issuancein the region during 1Q21
Launched the fully digital debit card in Chile
Bank branches in Chile vs December 2019
3.6mn
-24%
5.2x YoY
+145,000
On average, of the total card purchases made by our customers, 30% is on-us and 70% on-them , which highlights the attractiveness and value for our customers as their primary mean of payment
7
Loan book
US$ 6.3 bn
Digital credit cards openings
+145,000Active apps in the region
3.6 mn
TPV in 1Q21
US$ 585 mn
Active apps in the region
800,000
Program participants
11.4 mn
Redemption points
+65% YoY5.2x YoY
TPV LTM as of March 2021
US$ 2,810 mn
85% YoY
WE CONTINUE TO MAKE PROGRESS TOWARDSA FULLY DIGITAL FALABELLA BANK
8
OUR CHILEAN RETAILERS MAINTAIN SOLID PERFORMANCETotal Revenues from our retailers in Chile increased 36% YoY during the first quarter
Supermarkets
20%
Department Stores
42%
Home Improvement
38%
Total Revenue
Growth YoY (%)
30% 32% 10%
143% 182% 215%
SSS
Growth YoY (%)
GMV
Growth YoY (%)
51%Department Stores
11%Home Improvement
Online Penetration
1Q21
9
FIRST QUARTER CONSOLIDATED FINANCIAL RESULTS
10,7%YoY
17,5%YoY
10
RevenuesUS$ mn
Gross ProfitUS$ mn
CONSOLIDATED FINANCIALS RESULTS
1Q20 1Q21
$3.101
$3.435
$1.055
1Q20
$1.239
1Q21
36,1%Margin
66,5%YoY
713,8%YoY
11
EBITDAUS$ mn
Net ProfitUS$ mn
CONSOLIDATED FINANCIALS RESULTS
$293
1Q211Q20
$488
1Q20
$190
1Q21
$23
5,5%Margin
14,2%Margin
Net Financial Debt/Ebitda (times)w/o Banking Operations
Net Leverage (times)w/o Banking Operations
Debt By Creditor w/o Banking Operations
Debt By Maturity w/o Banking Operations
STRONG FINANCIAL POSITION
12
3,40
4,11
mar-21
mar-20
0,95
1,02mar-20
mar-21
$440$619
$1.108
$99
$475
$2.359
202420222021 2026+2023 2025
70%
30%
Bonds
Banks FacilitiesDebt Amortization Profile (US$ mn)
9%
91%Short Term
Long Term
Total debt (exc. Banks) reached US$ 5.036 mnwith 5.2 year duration
SUMMARY FINANCIALS(US$ mn)
13
1Q20 1Q21 Var (%)
Total sales
GMV Online 332 805 142%
GMV retail (1P) 249 620 149%
GMV marketplace (3P) 83 186 122%
Total sales of physical stores 2.478 2.962 20%
Total sales 2 .810 3.768 34%
TPV 341 585 71%
Financ ial Results
Non-Banking Revenue 2.616 3.073 17%
Financial Services Revenue 486 362 -26%
Total Revenue 3.102 3.435 11%
EBITDA 293 488 67%
Net (Loss) Income 23 190 714%
Balanc e Sheet
Cash (non-banking) 1.260 1.413 12%
Gross Loan Book 7.694 6.312 -18%
Total Net Debt (Exc. Banking) 4.639 3.623 -22%
14
FIRST QUARTER RESULTS BY SEGMENT
US$ mn
REVENUE 1Q21
N/A
32,3%
N/A
13,1%
N/A
18,3%
30,1%
41,8%
-21,5% 0,4% -0,4% 41,8% 21,4%
SSS
Var Local currency (%)
Annual var (%)
15
DEPARTMENT STORES
TotalPeruArgentina
$109
Colombia Chile
$46$168
$589
$912
US$ mn
REVENUE 1Q211
N/A
47,4%
35,3%
35,1%
N/A
30,8%
N/A
35,1%
31,9%
37,9%
-12,6% -1,1% 10,2% 20,0% 37,9% 27,9%
SSS
Var Local currency (%)
Annual var (%)
1Total Sales excludes Uruguay, Colombia and Mexico operations 16
HOME IMPROVEMENT
$28
Argentina Total
$67
Brasil Peru Colombia Chile
$250 $349
$1.009
$1.354
US$ mn
REVENUE 1Q21
10,0%
19,8%
10,2%
18,6%
19,8% -0,6% 8,0%
SSS
Var Local currency (%)
Annual var (%)
17
SUPERMARKETS
$657
Peru
$349
Chile
$308
US$ mn
LOAN BOOK 1Q21
-28,9% -26,4% 0,4% -15,1%Annual var (%) in local currency
18
FINANCIAL SERVICES
Peru
$1.090
Argentina Colombia Chile
$35
$4.535
$652
US$ mn
REVENUE 1Q21
-19,9%
46Shopping Centers(Mallplaza+Open)
2,3 MnM2 GLA
Annual var (%)
19
REAL ESTATE
$103
1Q211Q20
$83
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