Preparing your Facility for an Unplanned Outage or Disaster
Business Continuity vs. Disaster Recovery:WHAT IS THE DIFFERENCE?WHAT IS THE DIFFERENCE?
Disaster Recovery is the immediate response to a technology system outage hi h ff t th j it fwhich affects the majority of
users and that interrupts the entire organizations ability toentire organizations ability to operate.
BUSINESS Continuity
Business ContinuityBusiness Continuityis best described by how the organization returns to normalized goperations after a minor interruption or a major disaster.
WHAT WILL HAPPEN!!
• Natural disasters • Technology issuesTornado
Hurricane
Provider interruptions
Virus\Malware\Attacks
Tsunami
Flood
Earthquake
Device\Software failures
Power interruptions
Human errorEarthquake
Lightning
Heat wave
Human error
Education
Support failures\delaysHeat wave
Ice storms
Snow storms
Support failures\delays
Technology upgrades
Fire
THE FACTS
Wh i t i k? A d ?• Who is at risk?
– Every facilityF iliti ith th
• Are you ready?– 24 facilities examined from 2007 to 2010– Facilities with the
highest risk are in Texas, California, Oklahoma,
from 2007 to 2010
– 92% of facilities have plans for tornadoes, h fl d dNew York, Florida,
Louisiana, Alabama, Kentucky, Arkansas and
hurricanes, floods and fires
– 72% of facilities haveKentucky, Arkansas and Missouri, in that order.
72% of facilities have staff members trained in emergency
dpreparedness
TOP MISTAKES: DISASTER RECOVERY
• Failure to have Senior‐level ‘buy‐in’
• Inadequate IT Disaster Recovery & Business C i i lContinuity plan
• Absent ‘New Normal’ policies
• Failure to bring entire business ‘into’ the plan
• Not investing in proactive measures
• No SLA’s for both internal and external teams
• Does it work?
• Waiting
HOW DOES TECHNOLOGY AFFECT THE PLAN?PLAN?
• Virtualization Server & Client
• Multi‐function devices
• Cloud computing
• Cloud IT Managementg
• Mobile computing
• Social NetworksSocial Networks
• Financial benefits
PAY ATTENTION TO DETAIL?
DDEVELOP
EDUCATE DEVELOPLEGITIMIZEEDUCATETEST
EDUCATEIMPROVE
ACTIVATE
I TESTACTIVATEIMPROVE
LEGITIMIZE
TESTACTIVATE
GITIMI
TOP TECHNOLOGY CONSIDERATIONS
• Network Services • Mobile ComputingVoiceDataI f
p gRemote users\officesAnytime Apps\Data
• InfrastructureWiredWireless
• CommunicationMultiple resources
• ManagementWireless• VirtualizationCloud computing vs.
• ManagementLeadershipTrainingp g
Server for applications and data
Training• SupportResponse
• User devices Testing
NETWORK SERVICES
• Redundant circuits• Redundant circuitsMultiple circuits
Multiple providersMultiple providers
Cellular as a ‘last resort’
A t f il & IT tifi tiAuto fail‐over & IT notification
Equipment powered by generator
INFRASTRUCTURE
• Wired• Wired
• Wireless (WiFi / Cellular)
C bi i• Combination
• Connectivity to outside
WIRED
BEFORE
AFTER
BEFORE
WIRED
• Consistency throughout facility
• Managed switches
• Voice & Data networks separated
• Documented wiring schematics• Documented wiring schematics
• Redundancy
• Professionally installed
• Monitored by IT
WIRELESS
• Business Class• Wireless configuration
Scientific or “Pin the tail on the Donkey”Scientific or Pin the tail on the Donkey
• Self‐healing
Rogue detectionRogue detection
IT notification
l d lPlug and Play
Auto fail‐over & reconfiguration
WIRELESS PRESITE
WIRELESS FINAL
VIRTUALIZATION
• What is Virtualization?
• Server vs Cloud computing• Server vs. Cloud computing Server Virtualization within Cloud environment
• Client virtualization• Client virtualization
• Site virtualization
R d h i• Record sharing
MOBILE COMPUTING
• Mobile Devices Self powered Self‐powered
Rechargeable
Operates on networksOperates on networks outside of facility network
Abili l i klAbility to scale quickly
MULTI‐FUNCTION DEVICES
• Multiple uses for multiple users
• Plug and Play devices
• Remotely accessible for remote IT support
• Ability to be t iti d b l ltransitioned by local Maintenance team
COMMUNICATION
E bli h DR\BC L d hi T• Establish a DR\BC Leadership Team Should consist of executive, management and partnerspartners
• Establish Communication redundancyEmail updatesEmail updates
Text alerts
Instant messaging
• Internal vs. External clients\partners
MANAGEMENT & SUPPORT
• Leadership• Leadership
• Support SLA’s SLA s
Device Monitoring
Proactive solutions vs. reactive supportpp
Empower internal team
• Trainingg
• Testing
NEXT STEPSTHE PLAN?
DDEVELOP
EDUCATE DEVELOPLEGITIMIZEEDUCATETEST
EDUCATEIMPROVE
ACTIVATE
I TESTACTIVATEIMPROVE
LEGITIMIZE
TESTACTIVATE
LEGITIMIZE
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