Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
One of a kind service agreement that bringsyou a perfect balance of services and support.
Premier-ESA Product Presentation
Presented By: Bassel Zoueiter
Date: March 12, 2012
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Problems facing IT Managers
2
InnovationMaintenance
Budget Knowledge
CapacityProfessional
Support
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Problems facing IT Managers
3
Maintain80%
Innovate20%
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Market Awareness
4
EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services
agreement to address them
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Premier-ESA’s aim
5
Managing Resources
Premier-ESA
Managing Results
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Premier-ESA
6
Consultation
Awareness
Deployment
Staff Competency
Support
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Categories
7
Enrolled Products
Listed Products
Microsoft Premier
OutsourcingValue Added
Services
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
8
Enrolled Products
• Consultation
• Deployment
• Training
• Upgrade
• Migration
Listed Products
• Service Points -
0 Points
Awareness
• Findings and
Recommendatio
ns
• Consultation
Sessions
• Presentations
• Demos
• Workshops
• Monthly News
Staff Competency
• Public Training
• E-Learning
• Special Training
Roles
• Extended
Voucher Values
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
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Outsourced Engineer - Optional
• Onsite for 12 months, 8 hours / day discounted by by 20%
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Microsoft Premier Packages
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Core
• World-Class, managed support at an affordable price
Foundation
• A value-priced, entry-level solution for those needing a basic support relationship
Standard
• Comprehensive, personalized support through a designated Microsoft contact for those with more complex technical needs
Plus
• Premier Support for those needing extensive proactive services and problem resolution support.
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Microsoft Premier Services
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WorkshopsHealth Checks & RAPs
Supportability Reviews
Chalk and Talks Dedicated Support Engineering
Remediation & Optimisation
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Services Flow
EXCEED
CoordinationCollaboration
Customer
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Customer Service Entitlements
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Service EXCEED Microsoft
Consultation ✓ ✓
IT Assessment ✓ ✓
Planning ✓ ✓
Service Delivery ✓ ✓
Deployment ✓
Private Training ✓
Public Training ✓
Workshops ✓ ✓
Health Checks ✓
Proactive Support ✓
Reactive Support ✓
Premier Online ✓
Add-ons Packs of 100 Points Packs of 20 Hours
*MCS deployment days are available at additional costs from Microsoft
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Delivery
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Initiation
- Team Introduction
- Action plan
Assessment
- Profiling
- Gap Analysis
- IO Assessment
- Private Cloud Assessment
Planning
- Findings & Recommendations
- Service Delivery Plan
Service Delivery
- Deployment
- Training
- Workshops
- Support Services
- Outsourcing
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Delivery
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Initiating & Planning
Service Execution Closing
Monitoring ,Quality Assurance & Support
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Covered Products
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Description Enrolled Listed PremierWindows Services ✓ ✓Active Directory Upgrade ✓ ✓ ✓Exchange 2010 Upgrade ✓ ✓ ✓Exchange 2010 – Unified Messaging ✓ ✓Lync 2010 – Standard ✓ ✓ ✓Lync 2010 - Enterprise ✓ ✓System Center Configurations Manager 2012 ✓ ✓ ✓System Center Operations Manager 2012 ✓ ✓ ✓System Center Virtual Machine Manager 2012 ✓ ✓ ✓System Center Data Protection Manager 2012 ✓ ✓ ✓System Center Service Manager 2012 ✓ ✓ ✓System Center Orchestrator 2012 ✓ ✓Forefront Identity Manager ✓ ✓ ✓SharePoint 2010 ✓ ✓Enterprise Project Management 2010 ✓ ✓Customer Relationship Manager 2010 ✓ ✓Active Directory Rights Management Services ✓ ✓Threat Management Gateway 2010 ✓ ✓
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Points
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Service Points are a set of pre-agreed upon points that the customer can use for additional services
covering listed & enrolled products
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Points
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Type Location Consultation Deployment Training Public Workshop
Day EXCEED 40 30 50 5
Day Customer 45 35 45 N.A
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Premier-ESA Team
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Customer
ESA Manager
EXCEED
Technical Leads
EXCEED
Technical Team
EXCEED
Training Manager
EXCEED
Trainers
EXCEED/MICROSOFT
Outsourcing Manager
EXCEED
Outsourced Engineers
EXCEED
Technical Account Manager
Microsoft
Service Delivery Manager
Microsoft
Technical Team
Microsoft
Quality Assurance Manager
EXCEED/Mcrosoft
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
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ImproveSatisfaction
Improve Competencies
Increase System Uptime
Reduce Costs
Assist with Software Deployment
Resolve Issues/Incidents
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Rea
dy
for
chan
ge?
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www.exceedgulf.com/premier-esa
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