Download - Preditive Analytics for Auto Sales: Before the-form

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Page 1: Preditive Analytics for Auto Sales: Before the-form

Before the Form: Predictive Analytics for Sales

Scott D. Meyer@9Clouds Subscribe: 9clouds.com/blog

Page 2: Preditive Analytics for Auto Sales: Before the-form
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BEFORE THE FORM

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BEFORE THE FORM

Customers don’t tell you what they want, they show you.

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BLAST - CONVERT - FOLLOWUP

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BLAST - CONVERT - FOLLOWUP

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BLAST - CONVERT - FOLLOWUP

Emails

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

Commercials

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

Commercials

PPC

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

Commercials

PPC

Radio

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

Commercials

PPC

Radio

Newspaper

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

Scott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

Scott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

Scott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

EmailsScott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

Emails

CallsScott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

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BLAST - CONVERT - FOLLOWUP

Emails

CallsScott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

Retarget

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BLAST - CONVERT - FOLLOWUP

Emails

Calls

Mailers

Scott Meyer [email protected] !Interested in a Focus !6056958968 !

Emails

Mailers

Commercials

PPC

Radio

Newspaper

Sponsorships

Retarget

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This is desperate.

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This is desperate.

21% of auto consumers see salespeople as trustworthy.

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Customers don’t tell you what they want, they show you.

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BEFORE THE FORM

DME Automotive, 2014

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16% took no test driveBEFORE THE FORM

DME Automotive, 2014

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16% took no test drive33% test drove only one car

BEFORE THE FORM

DME Automotive, 2014

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16% took no test drive33% test drove only one car68% visited two dealerships or fewer

BEFORE THE FORM

DME Automotive, 2014

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16% took no test drive33% test drove only one car68% visited two dealerships or fewer80% used the Internet in buying process visiting average of 10 websites

BEFORE THE FORM

DME Automotive, 2014

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BEFORE THE FORM

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BEFORE THE FORM

Repulse

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BEFORE THE FORM

RepulseIdentify

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BEFORE THE FORM

RepulseIdentifyConnect

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Brofounders

9 CLOUDS

Digital marketing & education

Improve digital literacy

Teach | Audit | Market

Scott and John Meyer

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REPULSE

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

“The goal of the email is not so much to attract viable users as to repel the non-viable ones, who greatly

outnumber them. Failure to repel all but a tiny fraction of non-viable users will make the scheme unprofitable.”

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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HELP CUSTOMERS FILTER THEMSELVES

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IDENTIFY

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IDENTIFY

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IDENTIFY

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IDENTIFY

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SHRINK THE POND

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SHRINK THE POND

# of days since last purchase

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SHRINK THE POND

# of days since last purchaseMileage

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SHRINK THE POND

# of days since last purchaseMileageNumber of repair orders

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SHRINK THE POND

# of days since last purchaseMileageNumber of repair ordersCost of last vehicle

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SHRINK THE POND

# of days since last purchaseMileageNumber of repair ordersCost of last vehicle% of last vehicle paid off

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SHRINK THE POND

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SHRINK THE POND

Cars purchased: 5,084

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service:

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service: 238

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service:Days before next purchase:

238

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service:Days before next purchase:

238346

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service:Days before next purchase:

Average miles at trade-in:

238346

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service:Days before next purchase:

Average miles at trade-in:

238346

88,179

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SHRINK THE POND

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SHRINK THE POND

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SHRINK THE POND

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Customers don’t tell you what they want, they show you.

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Email Segmentation1

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16% open

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16% open

58% open

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16% open

58% open

3 sales

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16% open

58% open

3 sales

27 sales

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What brings the right people for your dealership?

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Personas2

-Male -30-50 -Price-focused

-Female -45-60 -Safety

-Female -20-25 -Mileage

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WHAT YOU NEED-Universal Google Analytics - google.com/analytics

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WHAT YOU NEED-Universal Google Analytics - google.com/analytics

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WHAT YOU NEED-Universal Google Analytics - google.com/analytics

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WHAT YOU NEED

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WHAT YOU NEED

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WHAT YOU NEED

-Twitter Analytics

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WHAT YOU NEED

-tagxedo.com

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Inventory3

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Predictive Historical Factors4

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SHRINK THE POND

# of days since last purchaseMileageNumber of repair ordersCost of last vehicle% of last vehicle paid off

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SHRINK THE POND

Cars purchased: 5,084Days before 1st service:Days before next purchase:

Average miles at trade-in:

238346

88,179

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SHRINK THE POND

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SHRINK THE POND

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SHRINK THE POND

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Predictive Real-Time Factors5

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IDENTIFY - ENGAGE - FOLLOWUP

Personal Follow-up

Historical Factors for Specific Persona

Activity Activity

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BLAST - CONVERT - FOLLOWUP

Personal Follow-up

Historical Factors for Specific Persona

Activity Activity

Email Open/Click

Website Visit Email Open/ Click

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BEFORE THE FORM

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BEFORE THE FORM

Customers don’t tell you what they want, they show you.

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[email protected] | @9clouds | facebook.com/9clouds

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