KM Framework KM Framework - - an APO Perspectivean APO Perspective
Technology and Innovation for Technology and Innovation for Knowledge ManagementKnowledge Management
12 - 14 February 200812 - 14 February 2008New Delhi, IndiaNew Delhi, India
Praba NairPraba NairDirector, KDi Asia Director, KDi Asia SingaporeSingapore
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““For achieving innovation, the most For achieving innovation, the most relevant tool is no longer quality control or relevant tool is no longer quality control or quality management. It is knowledge quality management. It is knowledge management in its broadest sense, with management in its broadest sense, with value creation being the most relevant”.value creation being the most relevant”.
Mr Shigeo TakenakaMr Shigeo TakenakaSecretary General, APOSecretary General, APO
IPC 2007IPC 2007
BackgroundBackground
2nd International KM Conference 12–14 Feb 08 Page 3APO Framework
Commenced in September 2007Commenced in September 2007
Representation from APO, China, India, Representation from APO, China, India, Japan, Malaysia, Philippines, Singapore, Japan, Malaysia, Philippines, Singapore, Thailand and Vietnam (practitioners and Thailand and Vietnam (practitioners and academics)academics)
Develop a framework that is applicable Develop a framework that is applicable for APO member countriesfor APO member countries
• Easily understood by APO member countriesEasily understood by APO member countries• Can be applied in any country and industryCan be applied in any country and industry
BackgroundBackground
2nd International KM Conference 12–14 Feb 08 Page 4APO Framework
Development TeamDevelopment TeamAPOAPO Mr. Kamlesh PrakashMr. Kamlesh Prakash
Programme Officer, Research & Planning Department, APOProgramme Officer, Research & Planning Department, APO
Republic of China Republic of China Dr. Chen Chia ShenDr. Chen Chia ShenProfessor, Graduate Institute of Business Administration, Professor, Graduate Institute of Business Administration,
College of Management, National Taiwan UniversityCollege of Management, National Taiwan University
IndiaIndia Dr. Vinay Kumar Nangia Dr. Vinay Kumar Nangia Professor & Head, Professor & Head, Department of Management StudiesDepartment of Management StudiesIndian Institute of Technology, Roorkee Indian Institute of Technology, Roorkee
JapanJapan Dr. Tomohiro TakanashiDr. Tomohiro TakanashiExecutive Vice PresidentExecutive Vice PresidentKnowledge Management Society of JapanKnowledge Management Society of Japan
MalaysiaMalaysia Mrs. Rokiah AzizMrs. Rokiah AzizManager, Management Information SystemsManager, Management Information SystemsNational Productivity CorporationNational Productivity Corporation
PhilippinesPhilippines Dr. Elizabeth ManugeDr. Elizabeth ManugeExecutive Vice-President & FellowExecutive Vice-President & FellowDevelopment Academy of PhilippinesDevelopment Academy of Philippines
SingaporeSingapore Mr. Praba NairMr. Praba NairDirector, KDi AsiaDirector, KDi Asia
ThailandThailand Dr. Phasukyud PraponDr. Phasukyud PraponDirector, Communication and Learning NetworksDirector, Communication and Learning NetworksThe Knowledge Management InstituteThe Knowledge Management Institute
VietnamVietnam Mrs. Vu Hong DanMrs. Vu Hong DanHead of Productivity Research DivisionHead of Productivity Research DivisionVietnam Productivity CentreVietnam Productivity Centre
2nd International KM Conference 12–14 Feb 08 Page 5APO Framework
Emphasize the importance of KM to Emphasize the importance of KM to organizational successorganizational success
Provide a simple introduction to KMProvide a simple introduction to KM
Highlight the critical factors for the Highlight the critical factors for the successful implementation of KMsuccessful implementation of KM
Assist APO member countries in Assist APO member countries in leveraging KM for their benefitleveraging KM for their benefit
Purpose of FrameworkPurpose of Framework
APO KM DefinitionAPO KM Definition
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Proposed APO KM DefinitionProposed APO KM Definition
KM is an integrated approach of creating, KM is an integrated approach of creating, sharing and applying knowledge to sharing and applying knowledge to enhance organizational productivity, enhance organizational productivity, profitability and growthprofitability and growth..
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Proposed APO KM DefinitionProposed APO KM Definition
KM is an KM is an integrated approachintegrated approach of creating, of creating, sharing and applying knowledge to sharing and applying knowledge to enhance organizational enhance organizational productivity, productivity, profitability profitability andand growth. growth.
2nd International KM Conference 12–14 Feb 08 Page 9APO Framework
Tagline … Tagline … simplified definitionsimplified definition
Using Knowledge to increase Using Knowledge to increase Productivity, Profitability and Productivity, Profitability and GrowthGrowth
APO KM FrameworkAPO KM Framework
Cre
ate
Sh
are
Apply Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
Leadership Technology
Vision Mission
Quality
Profitability
ProductivityGrowth
Organizational Capability
So
cie
tal
Ca
pa
cit
yIn
div
idu
al
Ca
pa
bility
Learn
ing Innovation
Learnin
gInnovation
APO KM FrameworkAPO KM Framework
2nd International KM Conference 12–14 Feb 08 Page 12APO Framework
APO KM FrameworkAPO KM Framework
Starting point of the framework is the Starting point of the framework is the vision and mission of the organization vision and mission of the organization
There are three levels in the framework: There are three levels in the framework: • Accelerators (drivers and enablers)Accelerators (drivers and enablers)• Knowledge ProcessKnowledge Process• OutcomesOutcomes
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AcceleratorsAccelerators
Accelerators tend to ‘accelerate’ and Accelerators tend to ‘accelerate’ and speed up the KM initiative in the speed up the KM initiative in the organization organization
Four accelerators identified:Four accelerators identified:• LeadershipLeadership• PeoplePeople• Processes Processes • Technology Technology
Cre
ate
Sh
are
Apply Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
Leadership Technology
Vision Mission
Quality
Profitability
ProductivityGrowth
Organizational Capability
So
cie
tal
Ca
pa
cit
yIn
div
idu
al
Ca
pa
bility
Learn
ing Innovation
Learnin
gInnovation
APO KM FrameworkAPO KM Framework
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Knowledge ProcessKnowledge Process
Refer to the knowledge development Refer to the knowledge development and conversion processes and conversion processes
Five stages in the knowledge process:Five stages in the knowledge process:• IdentificationIdentification• CreationCreation• StorageStorage• SharingSharing• Application Application
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Learning & InnovationLearning & Innovation
Knowledge process enables learning and Knowledge process enables learning and innovation at all levels and areas in the innovation at all levels and areas in the organization organization
New products, services, processes, New products, services, processes, markets, technologies and business markets, technologies and business modelsmodels
Build individual and organizational Build individual and organizational capability leading to societal capacity capability leading to societal capacity
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Knowledge Management OutcomesKnowledge Management Outcomes
Expected outcomes: Expected outcomes:
• Individual Capability Individual Capability • Organisational Capability Organisational Capability • Societal CapacitySocietal Capacity
Leading to: Leading to:
• Productivity Productivity • Quality products and servicesQuality products and services• Profitability Profitability • GrowthGrowth
APO KM Implementation ApproachAPO KM Implementation Approach
Deploy
Discover
Design
Develop
APO KM Implementation ApproachAPO KM Implementation Approach
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APO KM Implementation ApproachAPO KM Implementation Approach
DiscoverDiscover• Knowledge needs and gaps identifiedKnowledge needs and gaps identified
DesignDesign• Pilot KM projects identified and designed Pilot KM projects identified and designed
DevelopDevelop• Implementation of pilot projectsImplementation of pilot projects
DeployDeploy• Organization-wide implementationOrganization-wide implementation
Page 20
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Next StepsNext Steps
Build capability of NPOsBuild capability of NPOs
Develop KM training curriculumDevelop KM training curriculum
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