PictionaryGatekeeper A gatekeeper
is a person who controls access to something, for example via a city gate.
Sentence: In this school the gatekeepers are good.
Listen
To give attention with the ear; attend closely for the purpose of hearing; give ear.
Sentence: Maria is listen music.
Drawback
Drawback, in law in commerce, paying back a duty previously paid on exporting excisable articles or on re-exporting foreign goods.
Sentence: That company have a drawback
Blog is a discussion or informational site published on the World Wide Web and consisting of discrete entries ("posts") typically displayed in reverse chronological order (the most recent post appears first). U
Sentence: All people use that blog
Click Path
A click path (clickstream) is the sequence of hyperlinks one or more website visitors follows
Sentence: That web page have a click path área.
on a given site, presented in the order viewed
E-Service represents one prominent application of utilizing the use of information and communication technologies (ICTs) in different areas. However, providing an exact definition of e-service is hard to come by as researchers have been using different definitions to describe e-service. Despite these different definitions,
Sentence: E- Service of claro is good
Chat A informal light conversation
Sentence: The chat of tigo is good
Online Farm
Online farm is a virual farm that you can play.
Sentence: My online farm is farmville
Knowledge base
Is a technology used to store complex structured and unstructured information used by a computer system. The initial use of the term was in connection with expert systems which were the first knowledge-based systems.
Sentence: That company have a knowledge base.
Homework
Read the story of Garth´s call to the car dealership preented on page 56. Then, describe four telephone use problems that probably led to Garth´s irritation and his decision not do business with that dealer.
Problem 1: The receptionist took al lot of time to took the answer 15 seconds is a lot.
Problem 2: The receptionist didn’t know what was te car garths ask.
Problem 3: The receptionist attend other clients and no garths.
Problem 4: The receptionist attitude was bad
Mention six telephone tips in this chapter that could avoid these issues from happening.
Ex. Action Tip 8 (Be sure the Conversation is Finished before You Hang Up) Hanging up before the conversation is over is rude and could upset the customer.
Action Tip :Check your phone use attitude
Do a self evaluation and search techniques to help you improve telephone
Action Tip: What to do and sayo Answer promptly
Answer soon to convey efficiency and willingness to serve
Action Tip: smilePeople can feel the smile in your toneAction Tip: Thanks people for callingThis is a power kind word.Action tip: Be sure the conversation is finish before you hang upAlways have a polished way to end a conversationAction tip: courtesy tittlesAddressing people politely formally.