Periodic Periodic MaintenanceMaintenance :
The “Life Blood” Of The Service Department
P.M.’s Are Not All P.M.’s Are Not All Alike !Alike !
A PM used toconsist of checking,changing fluids, andsimple operational
evaluations.Hyster Company has designed a PM plan
that goes much furtherthan anyone has gone
before.
When A Periodic Maintenance When A Periodic Maintenance Agreement Is Signed, Different Agreement Is Signed, Different
Sets Of Expectations May Sets Of Expectations May Occur.Occur.
Customer’s…
Dealership’s…
Yours…
Interest
Technical Knowledge
Advice
InterestInterest Protect Customer’s Investment
Extend Service Life Of Equipment Improve Customer’s Productivity
Reduce Maintenance Cost
Technical Technical KnowledgeKnowledge
• Repairs Performed In A Timely Manner
• Spot Possible Trouble Areas
• Trustworthy / Credibility • Higher Level Of Comfort
AdviceAdvice
•Builds On Long Term Relationship
• Increase In Productivity
• Focus On Core Business
Keep Your Customer Informed Recommend Solutions Take Action Follow -Up With The Customer Search For And Analyze Potential
Problems
12/12 12/12 RuleRule
Service Growth
Long Term Relationships
Individual Growth
An An Effective Effective MaintenanceMaintenance
Program Requires Program Requires ConsistentConsistent
Performance of Performance of Identified TasksIdentified Tasks
Hyster Company’s Hyster Company’s Recommended Service Recommended Service
IntervalsIntervalsInternal CombustionInternal Combustion
Pre-Shift PM - 8 Hours or Daily
Basic PM - 250 Hours or 6 Weeks
Basic + PM - 1000 Hours or 6 Months
Comprehensive PM - 2000 Hours or 1 Year
ElectricElectric
Pre- Shift PM - 8 Hours or Daily
Basic PM - 350 Hours or 6 Weeks
Basic + PM - 1000 Hours or 6 Months
Comprehensive PM - 2000 Hours or 1 Year
Pre-Shift PMPre-Shift PM – – Every 8 Hours / Daily Every 8 Hours / Daily
(Responsibility Of Operator)(Responsibility Of Operator)
Safety Labels Engine Oil Drive Belt Fuel Level Leaks Coolant Hoses Mast, Carriage,
Lift Chains
Safety Equipment (Horn, Lights, Gauges)
Seat Restraints Hood and Seat Latches Service and Park
Brake Steering Transmission Tires
Basic PMBasic PM Every 250 Hours or 6Every 250 Hours or 6 Wks. Wks.
Dealer ResponsibilityDealer Responsibility Change Engine Oil and Filter Change Air Filter Lubricate Unit Per O & O Guide System Checks and Minor
Adjustments
0 2 5 02
HOURS3
Basic PMBasic PM System Checks and Minor AdjustmentsSystem Checks and Minor Adjustments
Wheel and Tire Condition Wheel Lug Nuts Hoist Mechanism Hydraulic Lines and Fittings Attachment Brake Lines and Fittings Pedal and Lever Linkages Clean Unit (if applicable) Operator Restraint System Hood and Seat Latches Park and Seat Brake Name Plate
Clutch or Inching Monotrol/Accelerator Pedal
or Controller Exhaust System Hydraulic Tank Breather(s) Water Separator or
Primary Fuel Filter Carburetor Engine Idle and RPM General Engine Condition General Machine Operation
0 2 5 02
HOURS3
Basic PMBasic PM System Checks / Minor Adjustments -System Checks / Minor Adjustments -
ContinuedContinued Horn and Gauges Cab and Options Battery Terminals,
Cables and Connectors Air Compressor
Mounting Safety Labels Cooling System Hoses Water Pump Drive Belts
Radiator Power Steering Fluid Hydraulic Oil Battery Electrolyte Transmission Oil Speed Reducer Oil Differential Axle/Differential and Transmission Breather Differential or MDU Oil
Planetary Drive Oil
0 2 5 02
HOURS3
Basic + PMBasic + PM 1000 Hours or 6 Months1000 Hours or 6 Months
1 0 0 02
HOURS3
All Of The Services All Of The Services Performed During A Basic Performed During A Basic PM PM PlusPlus . . . . . . . . . .
Basic + PMBasic + PM Change Spark Plugs, Points, Condenser and Rotor Check / Replace PCV Valve or Crank Case Breather Check and Adjust Anti-Freeze Mix Check Distributor Cap, Ignition Wiring and Coil Check and Adjust Dwell and Timing Clean Final Fuel Filter
1 0 0 02
HOURS3
Basic + PMBasic + PM
The Cost*
• Additional 1.5 Hours Labor• Basic + Kit (approx. $10.00 C/L)
*Based on a S50 XM
1 0 0 02
HOURS3
Basic + PMBasic + PMThe Advantage!
• Increase In Fuel Efficiency• Optimum Performance• Extend Engine Life
Reduced Operating Cost
1 0 0 02
HOURS3
The Risk!The Risk!““Basic +”
Major Tune Up ** Parts Labor Adjust ValvesTotal
$ 50 $ 136 $ 68 $ 254
Remove & Replace with Reman. Eng. *
Parts Labor Total
$ 3,426 $ 1,632 $ 5,058* Four Cylinder Gas Engine - $68 Labor Rate**Includes Time to Adjust Valves
1 0 0 02
HOURS3
Comprehensive PMComprehensive PM
Every 2000 Hours or 1 YearEvery 2000 Hours or 1 Year
2 0 0 02
HOURS3
All Of The Services Performed All Of The Services Performed During A “Basic” and “Basic During A “Basic” and “Basic
+” PM +” PM
PlusPlus . . . . . . . . . . . . . .
Comprehensive PMComprehensive PM Change Transmission
Oil and Filter Change Hydraulic Oil
and Filter Change Coolant Adjust Engine Valves Check Engine
Compression Check Idle RPM and
Governed RPM
Repack Wheel Bearings Check Brake Linings and
Drums for Wear. Check Wheel Cylinders for Leakage
Check Tie Rod Ends for Wear
Check Drag Link Ends for Wear
Check Steer Wheel Alignment and Adjust as Necessary
2 0 0 02
HOURS3
Comprehensive Comprehensive PMPM
The Cost* Additional 6 Hours Labor Comp. Kit (approx. $100.00 @ C/L) Fluids (approx. $200.00 @ C/L)
*S50XM2 0 0 0 2
HOURS3
Comprehensive Comprehensive PMPM
The Advantage!Reduction of elevated costs due to the neglect of thoroughly inspecting and servicing specific components and systems.
Discovering brake wear before it damages drum, or becomes a liability. Fluid replacement before contaminants destroy costly gears, pumps, bearings, cylinders, and shafts.
2 0 0 02
HOURS3
The Risk!The Risk!Comp.Comp. PMPM
Brake Overhaul Parts Labor Total
$467.22 $544.00 $1011.22
Remanufactured Transmission Parts Labor Total
*$2670.00 $1020.00 $3690.00*w/core
2 0 0 0 2
HOURS3
Periodic MaintenancePeriodic Maintenance
Parts SalesHyster/Unisource
OperatorTraining
Labor Sales
Truck Renewals& Overhauls
Used Equipment
Fork Inspections
ChainInspections
TireAnalysis
“The Life Blood of Service”
Rentals
PMPM
New UnitSales
CustomerSatisfaction
Basic PM ServiceBasic PM Service
Monthly Average = 100Average = $60Monthly =
$6,000Year Total =
$72,000
Monthly Average = 28Average = $185Monthly = $5,180Year Total = $62,160
Service CallsService Calls(Parts & Labor(Parts & Labor))
Overhauls Overhauls or or
Truck RenewalsTruck Renewals(Parts and Labor(Parts and Labor))
Monthly Average = 4 Average = $2,000Monthly = $8,000Year Total = $96,000
RentalsRentals
Monthly Av = 6 *Average = $500Monthly =
$3,000Year Total = $36,000
* 2 Weeks
Equipment SalesEquipment SalesMonthly Average= 2Average = $28,500Monthly = $57,000Year Total = $684,000
Summary of Summary of Potential Impact Potential Impact on Performanceon Performance
Activity Avg.# Average Ext. Mo. YearlyGenerated Per Mo. Dollars Total TotalBasic PM 100 $60 $6,000 $72,000Service Calls 28 $185 $5,180 $62,160Overhauls/TRS 4 $2,000 $8,000 $96,000Rentals (2 weeks) 6 $500 $3,000 $36,000Equipment Sales 2 $28,500 $57,000 $684,000
Total Yearly Impact On Sales $950,160
Your ExpectationsYour Expectations
? ? ?? ? ?
Recognition For AccomplishmentsRecognition For Accomplishments
RespectRespect
Team InvolvementTeam Involvement
Opportunities To GrowOpportunities To Grow
Periodic Periodic MaintenanceMaintenance :
The “Life Blood” Of The Service Department
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