Pat Gearty Solutions Engineer – 08-12-08
The Future of Mobile TechnologyThe Future of Mobile TechnologyMobile Workforce SolutionsMobile Workforce Solutions
© 2008 Sprint Nextel. All rights reserved.
CommunicationsCommunicationsConnect with personnel in the field
Connect personnel with each other
Connect personnel to systems and information
Network/Devices
© 2008 Sprint Nextel. All rights reserved.
ObjectivesObjectives
• Voice
• DataReal-timeInteraction
Location, Visibility
Effective
Efficient
Responsive
© 2008 Sprint Nextel. All rights reserved.
Essential ElementsEssential Elements
• Networks
• Devices
• Applications
• Partnerships
• Leadership
© 2008 Sprint Nextel. All rights reserved.
Key DriversKey DriversMobile personnel needs:
What to do... Where to go…How to get there…
Access resources to perform activities
Report and account for these activities
Organizational needs Effectively deploy the optimal resources
Re-deploy resources based on dynamic, real-time needs Real-time situational awareness Real-time interaction with mobile resources
Account for field activities, real-time reporting
© 2008 Sprint Nextel. All rights reserved.
Operational EfficiencyOperational EfficiencyNo Longer OptionalNo Longer Optional
Fuel Costs
Demand for Services & Information
Manpower & Resources Budgets
© 2008 Sprint Nextel. All rights reserved.
Fuel PricesFuel Prices
*Source: www.eia.doe.gov (Energy Information Administration)
J un-08, $4.69
J ul-03 $1.43
J un-08, $4.13
J ul-03 $1.49
$0.00
$1.00
$2.00
$3.00
$4.00
$5.00
Gas Diesel
J ul-03 J ul-04 J ul-05 J ul-06 J ul-07 J un-08
5 year increase - Gas 277%, Diesel 329%
© 2008 Sprint Nextel. All rights reserved.
Panasonic Toughbook
““Computer” PlatformsComputer” PlatformsDesktop Laptop Mobile PC PDA Phone
Rugged
Smaller
Dell Laptop
Symbol MC70
OQO UMPC
Nextel i580
Blackberry 8330
HTC Mogul
Palm 755WXPalm Centro
Wireless Connection
Cards
LG Rumor
© 2008 Sprint Nextel. All rights reserved.
Dial-Up DSL
Bandwidth RequirementsBandwidth Requirements
Cable
Sprint Mobile Broadband2.5G Cellular WiMax
Basic Email, Messaging, GPSBasic Email, Messaging, GPS
Internet Browsing, Enterprise Applications, VPNInternet Browsing, Enterprise Applications, VPN
Video, Audio, GIS AppsVideo, Audio, GIS Apps
2G Cellular
HighLow
High Speed
© 2008 Sprint Nextel. All rights reserved.
Situational AwarenessSituational Awareness
GPS/Location Tracking
Video
Video CameraVisibility to Events in the Field
© 2008 Sprint Nextel. All rights reserved.
Lookup Critical InformationLookup Critical Information• Search federal (NCIC), state and local justice & related
database information for: Person Driver’s License Vehicle Plates Vehicle Identification No. Property Firearms
• Law Enforcement can: Check felony wants and warrants Access proprietary and local law enforcement databases View images Handheld devices or Mobile Data Computers
Panasonic ToughbookBlackberry 8830
© 2008 Sprint Nextel. All rights reserved.
• Challenge: Anaheim Fire has 290 full-time members with18
first-responder units Timely and accurate tracking of vehicles and
personnel Integrate w/CAD, GIS and other systems
• Solution: Mobile GPS/mapping solution that works on
handsets, MDCs*, PDAs, and more Integration with CAD, GIS and other systems Expanded to other departments (e.g., Police, Public
Works) and seven surrounding cities
• Results: Inter-agency interoperability Reduced costs, improved response times,
increased safety
Case Study: City of Anaheim (CA)Case Study: City of Anaheim (CA)Fire DepartmentFire Department
*Mobile Data Computers
© 2008 Sprint Nextel. All rights reserved.
• Challenge: Aging LMR* system had coverage and costly
maintenance issues
System shared among various departments
Employees carried multiple devices
Difficulties in handling peak loads
• Solution: Installed new dispatch console that integrated Nextel
Direct Connect units with LMR system
Direct or Group Talk capability
• Results: More affordable Nextel devices are interoperable with
LMR devices
Enhanced communications & reduced costs
Case Study: Dekalb County (GA)Case Study: Dekalb County (GA)Water and Sewer DepartmentWater and Sewer Department
*Land Mobile Radio
© 2008 Sprint Nextel. All rights reserved.
Case Study: City of Jacksonville (FL)Case Study: City of Jacksonville (FL)Building Inspection DivisionBuilding Inspection Division
Issue: Increased Demand Resource Limitations Delayed Reporting
Solution: Inspectors clock in from first job Managers have visibility to field activities Job Status/Timesheet info
Results: Daily savings of 1 hour of Travel/Office time per Inspector Additional 22,500 inspections per year Annual Savings $ 38,300 Savings per inspector
© 2008 Sprint Nextel. All rights reserved.
Case Study: City of Case Study: City of San FranciscoSan FranciscoRecreation and Parks Dept.Recreation and Parks Dept.
Issue: Field staff handles maintenance & emergencies Lack of info to locate closest available worker Difficulty navigating one-way streets to the site
Solution: Handheld MRM* tool for tracking & dispatching Worker locations are viewed on computer map Closest field employees are dispatched Built-in navigation feature guides workers to location
Results: Improved response Improved safety Improved efficiency
*Mobile Resource Management
© 2008 Sprint Nextel. All rights reserved.
Case Study: City of ChicagoCase Study: City of ChicagoTransportation DeparTransportation Departmentmentt
Pothole Repair: Chicago has 3800 miles of streets Reports to “Pothole Command Center” are
plotted on computerized map Phone GPS Tracking locates repair crews Crews are efficiently dispatched
Success: Faster response time (from 20 to 3 days)
Improved Accountability, Productivity, Accuracy & Efficiency
Savings of over $3.0 Million on pothole-related incidents alone (Liability reduction, $4M to $600k)
© 2008 Sprint Nextel. All rights reserved.
Case Study: Town of Babylon (NY)Case Study: Town of Babylon (NY)Public WorksPublic Works
Issue: Need to track and dispatch vehicles equipment
– snowplows, sweepers, etc Hard-wired units expensive, “fixed” to vehicle Flexibility to move from vehicle-to-vehicle
Solution: Phone-based MRM* solution Vehicle GPS on maps using custom web portal Zoning maps can be overlaid
Results: Dispatcher can deploy to critical areas first Improved efficiency & productivity Praise from citizens instead of complaints *Mobile Resource Management
© 2008 Sprint Nextel. All rights reserved.
Case Study: Town of Islip (NY)Case Study: Town of Islip (NY)Public WorksPublic WorksIssue:
Citizen concern about the quality of services Need for greater accountability Inaccurate system to measure fleet usage
Solution: Phone-based GPS solution in 600+ vehicles Entire fleet viewed on big screen monitor Multiple reports – e.g., breadcrumb, stop/speed
Results: Reduced mileage, fuel and operational costs, including
maintenance and repair : Nearly 14,000 gallons reduction in 1st 3 mos. $32,000 savings over same period from prior year
Improved Visibility & Accountability Increased Productivity/Effective delivery of Town services
Press for link
© 2008 Sprint Nextel. All rights reserved.
Case Study: Prince Case Study: Prince Georges Co.(MD)Georges Co.(MD)ScSchool Transportation Dept.hool Transportation Dept.
Issue: PGCPS transports nearly 100K students/day Needed to efficiently & effectively monitor
the location of buses at all times
Solution: Phone-based GPS solution Administrators can view exact bus location Generate reports to thoroughly manage
buses
Results: Optimize Routes Ensure student safety Reduce operating costs
© 2008 Sprint Nextel. All rights reserved.
Case Study: City of ChicagoCase Study: City of ChicagoChicago Transit AuthorityChicago Transit Authority
Issue: 2nd Largest Transportation System in US
154 Bus Routes/2100 Buses 1.6 Million Rides/Day
Need to provide reliable, efficient service
Solution: Vehicle-mounted wireless modems w/GPS Direct Connect PTT Communications
Results: Optimized route efficiency Field Supervisors can view bus locations Improved real-time information to
customers and internal operations
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