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CommunicationCommunication
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Objectives of Communication
Information Advice
Order Suggestion Persuasion
Education
Warning Raising morale Motivation
Communication is goal-oriented
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Principles or Characteristics of Communication
1.An integral part of organizational process
2. Direct Supervision
3. Two-way Communication
4. Informal Communication
5. Listening
6. Result and cause
7. Clarity
8. Internal and External9. Specific
10. Honesty in Communication
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Communication
According to structureof Organization
According todirection of flow
According toWay of expression
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Formal Communication
Informal Communication
According to structure of Organization
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According to direction of flow
Upward Communication
Downward Communication Horizontal Communication
Diagonal Communication
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According to
Way ofexpression
Oral Communication
Non-verbal Communication
Visual Communication
Audio-Visual Communication
Silence Communication
Written Communication
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Elements Of Communication Message
Sender
Encoding Channel
Receiver
Decoding Acting
Feedback
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Communication Proce
ss
Sender MessageReceivedMessage
ReceiverDecodingMediumEncoding
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Communication Cycle
Sender MessageReceivedMessage
ReceiverDecodingMediumEncoding
Feedback
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Barriers to Communication Physical Barriers
Noise
Time and distance
Lack of planning
Semantic Problems
Cultural Barriers
Wrong assumptions
Selective Perception
Filtering
Information Overload
Poor Listening
Goal Conflict
Offensive style of communication
Insufficient period foradjustment
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Socio-Psychological barriers Attitudes and opinions
Emotions Closed Mind Status-Consciousness The Source of information
Inattentiveness Faulty Transmission Poor retention Unsolicited communication
Barriers to Communication
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UNIT-II
Principles for effective Organizational Communication
Formal & Informal Communication
Vertical & Lateral Channels
Interpersonal and intrapersonal Communication
Communication technology
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UNIT-III Oral Communication
Non-verbal communication
Listening Telephone talk
Feedback
Presentation skills
Meetings & Conferences
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UNIT-IV
Written Communication
Reports Effective report writing
Memos Circulars
Minutes
E-mail Employee correspondence proposals
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UNIT-V
Leadership Communication
Transactional Analysis
Group Communication
Johari window
Communication Audit
Communication Accounting
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