Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Ohio Housing Finance Agency
Strategic Priority Culture Initiative
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
OHFA’s Strategic Priorities
1. Sustain and Advance OHFA through Its Core Programs
2. Demonstrate Impactful and Measurable Results
3. Concentrate Efforts on Highest Priority Housing Needs
4. Act as an Entrepreneur in Advancing OHFA’s Mission
5. Strengthen OHFA’s Workforce Culture
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Focus GroupsFocus
GroupsEngagement
SurveyEngagement
Survey
Exit Interviews
Exit Interviews
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Mission Awareness
Mission Awareness
Management and Staff
Relationships
Management and Staff
Relationships
Employee Performance – setting expectations and
holding employees to them
Employee Performance – setting expectations and
holding employees to them Employee
RecognitionEmployee
Recognition
Employee Development and Opportunities
Employee Development and Opportunities
Providing Channels for Feedback
Providing Channels for Feedback
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Offer a rewarding environmentOffer a rewarding environment
Maximize employee potential Maximize employee potential
Optimize workforce performanceOptimize workforce performance
Build channels for exchange of feedbackBuild channels for exchange of feedback
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Initiative 5.1: Offer a rewarding work environment that inspires and engages employees in achieving the mission.
• Provide training to managers• Promote discussion of agency issues
• Manager’s Forum
• Recognize employees• Kudos program
• Connect employees to their role in supporting the mission• Onboarding
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Initiative 5.2: Maximize employee potential through development
and training.
• Identify soft skill and technical training in all offices
• Create opportunities for employees• Encourage each employee to complete
an Individual Development Plan• Compile a Skills Bank
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Initiative 5.3: Optimize work performance to deliver a high level of customer
service and requested business results.
• Align employee goals with OHFA’s Annual Plan Strategic Priorities
• Evaluate 100% of employees annually• Give employees ongoing feedback regarding
performance throughout the year
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Initiative 5.4: Continue to build channels for the exchange of
feedback and knowledge.
• Regular meetings of the Organizational and Cultural Leadership Committee
• Annual engagement survey• Follow up on comments made in engagement
survey• Hold annual Appreciation Day for staff• Create a communications plan
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Performance Dashboard
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
2015 Employee Engagement Survey
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
2015 Employee Engagement Survey
We do…. Appreciate our peers and their work ethics, care for each other, communicate, enjoy our culture, feel like family, fulfill our mission with passion and interest, love our mission, put the needs of households/homebuyers we serve first, and want to work for OHFA
We do not always… Have management involvement with day-to-day work, have opportunities to innovate, look for ways to connect staff with upper/senior management, provide career paths and retain valuable staff
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Next Steps….
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
OHFA’s
Vision
OHFA’s
Vision
Supportive and
Respectful Culture
Supportive and
Respectful Culture
Employees embrace
responsibility to public and
each other
Employees embrace
responsibility to public and
each other
Employees are rewarded
for their talent and capabilities
Employees are rewarded
for their talent and capabilities
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Questions?
Ohio Housing Finance Agency – Strategic Priority Culture Initiative
Thank You
Clare Long - Director of Human ResourcesOhio Housing Finance Agency
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