OBIEE Capability
1
2
Oracle Practice Snapshot
HorizontalApplications
1. Oracle E-Business Suite 11i, R12,12.1
2. PeopleSoft 8.3, 9.0,9.1
3. Siebel 7.x, 8.0
4. JD Edwards – XE & E1
Industry Applications
1. Oracle Life Sciences
2. Oracle Utilities
New Dimension Applications
1. OTM
2. Demantra
Analytics1. OBIEE
2. Hyperion
Global Rollout
Implementations, Configuration & Development
Design & Product Blue Print
Application Management/ Operations Consolidation
Upgrade and Migration
Assessment Services
Oracle Technologies
1. SOA & BPM
2. Portal and Content Mgmt.
3. IDM
4. Database11g
Co Development
Deployment & Maintenance
A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.
Investment in Oracle Solution labs to accelerate product development & solution capabilities
Oracle Partnership
Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components
Strategic Enablers
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Our Vertical Representation
Hitech and Mfg Life Sciences Retail and CPG
Ver
tica
lC
ust
om
ers
Pro
du
cts
& S
olu
tio
ns
Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for
BA/BE studies, InHouse©
Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,
OBIEE, Fusion and DBA
Fabless Mfg., VSOE, Shipment Solution, Contract Management
Solution & InHouse©
Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA
Track & Trace, Merchandizing and Point of Sale Solution
Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA
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Our Vertical RepresentationV
erti
cal
Cu
sto
mer
sP
rod
uct
s &
So
luti
on
s
BFSI
End-to-End integrated Insurance solution
EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,
Fusion and DBA
Travel and Logistics
OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,
OBIEE, Fusion and DBA
Media and Communications
Siebel, Oracle EBS, PeopleSoft, Hyperion,
OBIEE, Fusion and DBA
Govt
Case Management Solution and PIIMS Solution on Siebel
Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA
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OBIEE Practice Profile
70 + Consultants 50% Certified CRM Analytics Financial Analytics Supply Chain Analytics
MethodologiesiDEA – Consulting FrameworkBIM – Business Intelligence Methodology
Service OfferingsConsultingImplementationApplication Support and MaintenanceUpgrades
OBIEE CoE – Industry experience
Industry Specific CoE – Hi-Tech, Manufacturing, Media, Pharma, Retail, Banking and Finance …
Clients Over 10 Engagements Executed Multi-location, Multi-functional,
Multi-Technology engagements
Oracle Certified Advantage Partner6+ years of Consulting Alliance with Siebel
Service Offerings MapService Offerings & Credentials
•6
Reports needs and design Remediation Services
Global template definition Implementation Data Migration
Version upgrade Upgrade Assessment Re-implementation
Application maintenance Hosting Reports Factory
CONSULTING
IMPLEMENTATION
APPLICATION SUPPORT
UPGRADES / MIGRATION
STC – Remediated the ETLS/Reports that was available in the client’s premises
CSLB – Implementing global report templates ADJD – Complete OBIEE implementation Deutsche Bank – Migration of data to the OBIEE database
ADJD – Actuate to OBIEE (Upgrade/Re-implementation) SCB – Assessment of implementing OBIEE for reporting and the
backend from Essbase to Oracle
Autodesk – ASM SKF – Hosting Elsevier – Reports Factory
iDEA – BI Consulting Framework
initiation
Diagnosis
Action Plan
Eva
luat
ion
Set
Context
Build
Sponsorship
Define
Charter
Assess
Application
Portfolio
Assess Business Process
AssessBI Process
Criticality/
Risk
Analysis
Outsource/ Offshore Analysis
BI Need Analysis
Prioritize Actions
Define
Roadmap
iDEA – Execution Approach
Set Context
Define Objectives
Build Sponsorship
Identify Stakeholders
Baseline Approach
Baseline Plan
Review business process and IT application portfolio from a BI perspective
Study application customization & integration
Study Interfaces, Project & Product Environment
Assess BI Process Maturity
Assess Development/ Maintenance Process
Assessment of BI Strategy -Methodology, Processes, Tools, Techniques & Priority
Criticality & Risk Analysis
BI need Analysis
BI Scope Analysis in the defined business context
Offshore/Outsourcing feasibility Analysis
Cost Benefit Analysis
Consolidation of findings
Categorization of Applications from BI perspective
Prioritization of Actions
Review and Baseline findings
Propose roadmap
Initiation Diagnosis Evaluation Action Planning
Onsite
Deliverables
Business Requirements Document Analytics reports and dashboards requirement document Offshore/ Outsourcing feasibility analysis document Cost Benefit Analysis Roadmap
Discover Development
BIM – Business Intelligence Methodology
Project Plan
Application Configuration
Building Warehouse
Schema
Create and Developing
ETL Mapping and script.
Loading Data
Data Cleaning
DAC Setup
Error Handling
Release Test
Performance planning
Executing pre and post deployment activity
Development checklist
Design Deploy
Solution Integration
Integration Testing
Backdated Data Load
User Documentation
Deploy final implementation
Production Environment Setup
Moving Test data to Prod.
End User training
Deployment Checklist
Project Close-out Report
• Data Model Document
• Foundation Document
• Analytics Design Document
• Data Warehouse (ETL) Design
Document
• Unit Testing documentation• Test Script template• ETL Script documentation• Training documentation
(presentation/instruction
manual templates)
• Deployment Checklist
• Project Close-out Report
• Lessons Learned Form
Testing
Deliverables
Functionality Testing
System Testing
Load Testing
Performance testing
User Acceptance Test
Teat Case Development.
Defect Management.
Defect Report
Defect Tracking
Change Management.
• Testing documentation• Test Script Template• Training documentation
(presentation/ instruction
manual templates)
Data warehouse schema Design
Informatica repository Design
Analytics Repository Design
DAC Design
Report, Dashboard Design
Authentication and Authorization
Pre and post development activity
Release Activity
Signoff
Develop Prototype
User Feedback
Validate Design plan
Incorporate Changes
Project Planning.
Leveraging New Functionalities
Pain Points / New Business Functionalities
Data ware house Assessment
Star Schema Assessment
Database assessment
Integration assessment
Report and dashboard assessment.
Authentication and authorization assessment
Assessment Checklist
Gather Requirement
User Interview
Identify KPI’s
• BRD• Agenda User Interviews• User Interviews Minutes• Analytics Report
Requirements document• Data Sources Specs
(Onsite/Offshore)
Operational SourcesOperational Sources
SiebelDB
Browser PDA WAP/Voice eMail
XML
MerchantRDBMS
Legacy/Host
Existing ODS,Data Warehouses,
Data Marts
SRMW server with pre-built
ETL programs
Siebel Analytics Applications
Verticals : Auto, Consumer Sector, Life Sciences, CME, Finance, Insurance …
Horizontals : Customer, Sales, Service, Marketing, Executive, PRM, ERM …
Answers &Intelligence Dashboard
(Interactive Access)
DeliversiBots Technology(Proactive Alerts)
Analytics Server Access(Open Interface)
OBIEE Server
Pager
SiebelRelationshipManagementWarehouse
Analytical SourcesAnalytical Sources
OBIEE – complete solution
OBIEE Expertise: Implementation of OBIEE/Analytics in CSLB, ADJD, DB, SCB, STC, Elsevier,
Autodesk, SimCorp, IRD Implemented OBIEE 10.1.3.4, Siebel Analytics 7.8.2, 7.7x 70+ OBIEE/Siebel Analytics trained consultants Siebel Application and Siebel Analytics integration
Case Studies
A SIEBEL CASE STUDY
Industry: Hi-tech
Service Areas: Application Development, Implementation & Testing; Business Process Improvement
Topology: Siebel 7.7; Siebel Analytics 7.8; Siebel Call Center / Siebel Analytics – (Development, Customizations, Extensions)Opportunity Tracking, Employee Activity Management, Campaign and other modules
OBIEE/Analytics Case Study – 1 Client: A leading supplier of specialized software for financial institutions
CLIENT
A leading supplier of highly specialized software and expertise for financial institutions and Corporations; Develops and globally markets integrated investment and treasury management Systems; Also offers training, competence building programs and consulting services giving clients access to its expertise in global finance; Headquartered in Denmark and has subsidiaries throughout the Nordic region as well as in Belgium, Germany, Switzerland, Great Britain, Hong Kong, Australia, Singapore and the USA; Has approximately 700 employees
CHALLENGES / OBJECTIVES
To handle increased volumes of Siebel CRM and Siebel Analytics requirements and provide a rich knowledge base on the Out-of-Box solutions for the client’s reporting requirements
To enable a separate testing practice for Siebel and Analytics (As there was no dedicated testing team, the domain managers spent extensive time for testing)
To develop automated test scripts as all test scripts were manually executed, which consumed an enormous amount of time for the domain managers
One of the major objectives was to demonstrate the feasibility of HCL’s Onsite-Offshore model as this was a first in the company’s history. (The challenge lay in the areas of remote connectivity and process definition)
To improve processes in relation to the existing SDLC phases as there was a lack of specifications
THE SOLUTION
Supporting the company’s Siebel CoE in order to handle increased volumes of Siebel requirements
Developed 100 Analytics Measurements using Siebel Analytics, and Informatica Power Mart 5.1.2
Enabled Siebel Analytics Best Practices and streamlining Development, Test & Production environments for Siebel CRM and Siebel Analytics
Implemented Oracle and suggested Performance Action points for Siebel CRM
Provided process definition to effectively manage the testing practice. The definition involved defect tracking, reporting and resolution processes, and the manual test script baselining process
Prepared test plans and test cases for each release cycle
The connectivity challenges were successfully countered by the VPN connectivity, and appropriate process definitions were set to enable smooth execution through the onsite-offshore model
Executed test scripts during the release cycle and regression phase. Also, smoke testing was performed during database upgrades and new environment setup
A time tested process was defined for Siebel Analytics report testing
Constructed Use Case models for new requirements and converted them to manual test scripts
Converted manual test scripts to automated test scripts using Mercury Tools
Monitored the testing cycle and environment setup and facilitated the smooth execution of test labs in the Onsite-Offshore model for Siebel testing
Our first implementation project in Denmark
The modeled Siebel Analytics repository and SRMW is now inline
with Siebel Analytics Best Practices for the Hi-Tech industry
Significantly reduced developmental efforts for enhancements by
modeling the schema
Substantial savings in operational costs through the onsite/offshore
model
Increased customer confidence by demonstrating successful
onsite-offshore model and seamless working of two teams through
uninterrupted VPN connectivity
Efficient execution of test scripts by use of automation tools like
Mercury QTP
Provided consultancy for improvements in business processes
(introducing efficiency & transparency in business processes).
Restructuring of activity flow to track progress on processes like
testing and defect reporting
RESULTS / BENEFITS
A SIEBEL CASE STUDY
Industry: Public Sector
Service Areas: Application Implementation
Topology: Siebel Analytics 7.8.2;Dat a Integration;Employee Authentication & Provisioning; Cases , Case Plans and Risk Modules; SeeBeyond Middleware and XML over HTTP protocol
OBIEE/Analytics Case Study – 2 Client: A Government Organization in New Zealand
CLIENT
A Government Organization in New
Zealand; Responsible to the
government for the administration of
the Income Tax and Capital Transfer
Duty Acts, and the enforcement of
Social Security contributions under the
direction of the Ministry of Finance;
Has over 4,700 staff based in 17 cities
and towns in New Zealand
CHALLENGES / OBJECTIVES
Implementation of the Siebel
Public Sector and Siebel
Analytics Application
Data/Application Integration –
with Data Warehouse
Applications , SAP and other
legacy applications
Adherence to Stringent Security
Requirements
Mapping the Out-Of-Box
functionalities to suit the
business requirements of the
organization
THE SOLUTION
Design and Configuration of the Siebel Application according to Business Needs
Planning and Development for Data Extraction and Loading
Design and Development of Analytics Reports
Design and Development of ETL Mappings using Informatica
Implementation and Configuration of DAC
RESULTS / BENEFITS
Information created using the Analytics Reports has tremendously improved the efficiency of revenue forecast
After Implementing Siebel, the investigation period for cases has been reduced to 80%
Successful Implementation of both Siebel and Siebel Analytics Applications in Hamilton and Auckland
More implementations to
follow for other cities as well
OBIEE/Analytics Case Study – 3Client: Global leader in the plasma protein biotherapeutics industry
CHALLENGES / OBJECTIVES
To have 360 degree view of their Customers
Standardize Sales and Marketing operation across the globe
Unified application across all global markets with strong integration with back office systems
Deliver user-friendly, automated global CRM solutions that can execute highly time-sensitive Pharmaceutical, Medical programs
Provide the client with effectively managed highly scalable projects adhering to strict process guidelines, implementing Best practices – minimize cost of execution while delivering value
THE SOLUTION
Studied and harmonized the business requirements gathered for all 18 markets. Conducted global workshop and JAD sessions for requirement finalization. These requirements are currently getting developed and deployed as a Single instance for 18 markets with multilingual capabilities
Application development using HCL’s most successful 5D methodology for CRM solutions and HCL’s proprietary BIM methodology for analytics application while tackling strict deadlines
Application Implementation –providing flexible, user friendly Siebel Pharma application to support the client’s global CRM needs and BI Analytics solutions
Application Automation – providing highly automated solutions for BI Analytics to complement the Sales, Marketing, Business Operations processes and increase productivity
CLIENT
A global leader in the plasma protein biotherapeutics industry. CSL Behring is engaged in research, development, manufacture, marketing and distribution of biopharmaceutical and allied products
A ORACLE-SIEBEL CASE STUDY
Industry: Life Sciences
Service Areas: Global Application Deployment, Application Automation, Analytics Solutions, Application Integration, Data Migration & Support
Topology: Oracle – Siebel Pharma application; Process Consolidation; OBIEE 10.1.3.4 with OBIA7.9.6;5D development methodology and BIM-OBI Analytics solutions;
RESULTS / BENEFITS
Road map for most challenging Global roll out for 18 countries in a single instance is being carried out effectively with the honed skill set
Standardized the global business processes and local requirements
Global Implementation and tightly integrated Pharma application. This Implementation provides plethora of services to Sales, Marketing, Customer Service, Medical and Business Operations of CSLB across the globe
Delivered value and reduced costs using our Onsite Offshore methodology, demonstrating effective project management on complex medical programs
VALUE DELIVERED Executing the Second Phase (Phase 3b) of the global
roll out before schedule and enhanced functionality even more than what was agreed together with the client, while adhering to strict process guidelines and with best practices
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Leading Insurance Company (India)
CHALLENGES / OBJECTIVES
Some of the main objective for this Engagement are
• Enable Customer centric Organization
• Facilitate three tier Organization
Structure as envisioned by Client
• Integrated process across the functions and Organization
• Provide Robust Analytical capabilities
• Expedite introduction of new insurance policies/products
THE SOLUTION HCL proposed and implemented following solution to
the customer
Technology Solution • Application Architecture • BI/DW Architecture • Hardware Approach• Infrastructure Approach
Transactional System Total 5 transactional systems
BI / Data Warehouse• Completed pilot OBIEE/OBIA instance with
integrated data from Insurance, Financials, HR and CRM systems
• Currently doing a Joint Application Design for BI
• It is planned to have:• DWH would serve as the integrated data
store for all reporting, analytical, forecasting and planning applications
• Details – hold lowest level for reporting, scheduled, ad-Hoc
• Summary to hold aggregated data for analytical reporting purposes
• ACRM to hold data for analytical CRM reporting purposes
• SAS hold data for published data mining models and advanced analytics
• CPM – hold Dashboards, KPI analytics and planning information
• Master Data Structure – hold master information for customers, products, branches etc
CLIENTClient is one of the leading public sector insurance companies of India, carrying out non life insurance business. Headquartered in Kolkata, Client network of about 1000 offices, manned by more than 16,000 skilled personnel, is spread over the length and breadth of the country covering remote rural areas, townships and metropolitan cities. Company foreign operations are carried out from its branch offices in Nepal.
A ORACLE-SIEBEL CASE STUDY
Industry: Insurance
Service Areas: HCL partnered with SAS, Oracle for Software and IBM for Hardware and provided complete DWBI environment set up including installation of hardware and software and currently working in Development Phase
Topology: Oracle Financials, people soft HR Management, Seibel CRM, Oracle Data Integrator, OBIEE 10.1.3.4, OBIA 7.9.6, Data Flux, oracle 10g, HP Unix, Document management
RESULTS / BENEFITS
•Standardized the business processes and local requirements
•Defined industry best practice dashboards and reports
•Tightly integrated Insurance application. This Implementation provides plethora of services to Insurance, Financials, HR, CRM, Data ware house and Business Operations of NIC.
VALUE DELIVERED•Completed Discovery Phase on for all the tracks•Proof-of-Concept •Executing Design phase•Suggested improved business process
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Challenges / Objectives
Application Environment
Hardware: OS: Windows 2003 Server on Intel Xeon 2,8GHz,IIS Web Server on Windows 2000 SP4Tools:,Informatica Power Mart 8.1,
Sector / Industry
Public Sector
Service Areas
Supporting the Client‘s OBIEE – Application Development, Implementation & Testing
Business Process Improvements
Providing services aim to facilitate the judge's task to bring about justice which would reflect the world-class services that the judicial department planning to provide the court users with
ADJD administers the justice to the citizens of the United Arab Emirates and ensures that the justice is served to all citizens irrespective of the class and powers the participants hold.
Client / Case Background
• To create a world class case management system and to better manage the court process. The application should be made available in English and Arabic
• Provided OBIEE and OBIA reporting solutions for case management
• Conducted Pilot POC with Siebel CRM and HR analytics.
• To define all case management processes and integrate various departments to facilitate case flow cycles
• Allocate cases automatically to respective panels considering the court and panel working days and follow existing logic of odd/even assignments
• Identify and define numbering logic for cases
• Recommended Siebel Public Sector CRM from Oracle to build the case management system (CMS). Implemented the application in both English and Arabic language.
• Achieved end-to-end case management by standardizing the legal functions on a single platform. Provided a central repository for all case-related information.
Topology
OBIEE 10.1.3.4 & OBIA 7.9.5.1
OBIA – Public Sector – (Development, Customizations, Extensions)
Case Management
SNAPSHOT
Case Study – Judicial Department , Middle East.
Thank you
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