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IN THE NAME OF ALLAHTHE MOST BENEFICIENT
&
THE MOST MERCIFUL
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PREPRARED BY:
PROJECT ON:
Kaleem Memon 3712
Muhammad Khalid 4222
Nighat Iqbal 3955
Rashid Saber 4569
Faizan Razzak 3951
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HISTORY & INTRODUCTION
COMMENCEMENT OF BUSINESS Mobilink (Pakistan communication limited), a subsidiary of
orascom telecom started its operations in 1994
FIRST CELLULAR PROVIDER INPAKISTAN:
Mobilink pride itself in being the first cellular provider tooperate on a 100% digital gsm technology in Pakistan
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POST PAID (INDIGO) PREPAID
(JAZZ) : Mobilink for achieving its objectives offer both postpaid(indigo)&
prepaid (jazz) solutions to its customers.
OVER 30 MILLION SUBCRIBERS:
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To be a superior communication service company in
Pakistanwhich provides the best value to itscustomers, employees, businesspartners and
shareholders?
MISSION
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TO BE THE LEADING TELECOMMUNICATION
SERVICES PROVIDER IN PAKISTAN BY OFFERINGINNOVATIVE COMMUNICATION SOLUTIONS TO OUR
CUSTOMERS WHILE EXCEEDING SHAREHOLDER
VALUE & EMPLOYEE EXPECTATIONS.
VISION
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VALUES
Commitment to Total Customer Satisfaction Passion for Business Excellence: Trust & Integrity
Respect for People Responsible Corporate Citizen
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ORGANIZATIONAL STRUCTURE
VP and CFO
Executive Director
Chief OfficerCo-ordination
GeneralManager
IT
GeneralManager
Marketing
GeneralManagerFinance
GeneralManagerAdmin &
PO
Chairman and CEO
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P MANAGERS
President and CEO
Rashid KhanChief Information Officer
Tariq Rashid
Management
Vice PresidentMarketing
Bilal MunirSheikh
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Vice PresidentCustomer CareIrfan Akram
Vice PresidentCorporate Affairs
Agha Qasim
Chief TechnicalOfficerRamy ReyadKamel
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FUNCTION OF COMPANY
Mobilink GSM has the following five divisions:
(1) Marketing (sales and recovery department are
included in this)
(2) Finance department
(3) Customer services
(4) IT department (technical department)
(5) Human resource department
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HR PRACTICES AT MOBILINK
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PLANNING PROCEDURES OF MOBILINK GSMMobilink believe that its people are its greatest asset. It takes great
pride in acknowledging the contribution each one of employee
makes.Focus on People Development and for that it ensure:
Staff Mobilink with world class Professionals and ensure that theright systems are in place to encourage them to develop to their full
potential.Create a collaborative and mutually supportive work environment
that encourages people to grow.Build a team of professionals who deliver expertise by participating
in business decisions.Develop Performance Management and reward systems underlying
our Business strategy.
Aim to make Mobilink a great place to work
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Sources for RecruitmentInternal Advertisement, Databank, Advertising in the news
papers
Head hunters Walk in candidates
Colleges and Universities
Internal vacancies are announced
Candidates go through a series of interviews before final
selection
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Criteria forRecruitmentFilling up of application form.
Telephonic interviews done of the candidate.Candidates who pass through the telephonic interview are asked to
come for three hours intelligence and skill test at any local hotel.
At the end screened candidates are interviewed by floor supervisorsCandidate who get pass through the above test then interviewed by
Floor managers Head of the department
Contact center manager Contact center director Vice president.
Finally, candidate got selected & Candidates rejected or kept on file are sent
regret letters.
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TRAINING & DEVEPLOPMENTPRACTICES AT MOBOLINKMobilink has two departments that look after
trainings which are:
Organizational Development
Quality Assurance and Training
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REWARD SYSTEM
Employees as a Resource
Pay policies and programs for encouraging
Employees behaviors
Advantage of paying above the market
Weekly progress report
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Compensation and benefit plans
Separate department
Deals in Staffing & Compensation planning
Info regarding employed and its performance
Plans are based on Performance
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Salary policyOpen a Bank Account in a specified bank
Forward Account number to HRAt time of Service Termination, Salary will be received
within 15 days up to time of date of his last working day
PromotionBased on Merit & Seniority(experience)
Performs consistently to get reward in form of
Promotion
Bonuses1 TO 3 months bonus subject on evaluation of
accomplished objectives
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Reward Categories at MobilinkIntrinsic and Extrinsic rewards include:
Smart/Quality workExceptional performance in a projectTargets achievementsSpecial assignmentsMedical care
Life insuranceVacationsRelocationCredit advance policy provident policy/advance against provident fund
and a capping of gratuity
RecreationClub Policy TravelEducation assistance policyMobile phoneBusiness mobile phone policy
Life insuranceMedical entitlement
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Employee Relations in MobilinkFollowing are the actions taken for successful employee relations
Equality of employees
Health & safety
Medical Benefits
Vacations
Education Assistance Policy
Mobile Phone Policy
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HR BASESWOT ANALYSIS
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StrengthMOBILINK has the latest employee training and
development approaches. Therefore it can adapt to
all sorts of change and bring immediate
improvement in work practices whenever the needarises.
MOBILINK hires only the most highly qualified andexceptionally intelligent and energetic people.
The company has a very well balanced and realistic
incentive program.
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The most common complaint that is heard by the
employees is the biasness of immediatebosses. That creates a sense of concern with
in the employees.
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OpportunitiesMobilink is the market leader due to this opportunity
company can discover great potential through thefuture graduates as every generation is being
taught in more effective manner that leads tobetter growth.
MOBILINK can recruit the cream of graduates
every year and utilize their improved knowledgeand abilities.
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With the expansion in the company business in
Pakistan, the HR department can be expended inorder to manage diversity of workforce.
ThreatsDue to entering of new companies in cellular industry the
competition has been enhanced. Like other areas HRdepartments is facing the threat of employees
switching from Mobilink to other companies.
The skilled and qualified workers are being attracted by theother cellular phone & multinational companies.
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DATA ANALYSIS
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We conducted survey of mobilink at karachi head office
located in NTO building.
Our sample size is 10 which consist of both managerial and
non managerial staff.
SAMPLING
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Culture
1. I can speak up about mistake I made
2. In our company people are important
3. We have a great company spirit, it is a good place to work in,
4. We always look for better ways of doing work
5. As a company we try to be the best at what we do
6. I feel there are opportunities for career advancement within the company.
7.There are sufficient variety and challenges in my work
Culture1.I can speak up about mistake I made
2. In our company people are important3. We have a great company spirit, it is a good place to work in,
4. We always look for better ways of doing work
5. As a company we try to be the best at what we do
6. I feel there are opportunities for career advancement within the company.
7.There are sufficient variety and challenges in my work
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Customer Focus1. We are flexible and quick to respond to customer.2. We care about our customer
3. Our service is better than our competition
4. We always try to give what our customer wants
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Business Process1. Less than 20% of my time is wasted in non productive effort.
2. I can generally influence the way things are done here
3. New initiative changes are well managed.
4. I am able to manage my workload effectively.
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Communication1. I have opportunities to express my views and ideas.2. Our manager / supervisor get us together regularly to talk about the business
and our department.
3. I get balanced feedback about my performance.
4. I know what we are trying to achieve as a company.
5. Company keeps us well informed about changes which are planned.
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Leadership
1. My manager treat employees fairly.
2. My manager / supervisor motivates me to do the best I can3. I have confidence in Sr.Manager ability to run the business.
4. The management team set a good example in their dealing with people..
Opinion
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Opinion1. Considering every thing how would you rate your overallsatisfaction with your company at the present time.
2. How satisfied are you with the recognition you receive for doing agood job.
3. How satisfied are you with the following aspects of your job.Being treated with respect
training you receive
Physical working conditionPromotion opportunities.
Team
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Team
My Manager:
1. Spent time with people at their place of work.
2. Encourage people to approach him when they need to.3. Listen to views and ideas of his team
4. Knows what is important for his people
5. Respect and work together with his team.
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CONCLUSIONSCULTURE
Majority of the employees of mobilink are satisfied with culture &
environment of company as for them it is a good place to work and
grow.
CUSTOMER FOCUS
Being a service provider company mobilink is highly customer
oriented.
BUSINESS PROCESS
employees spend most of their time in productive work . Employees
within their limits have influence on work.
COMMUNICATION
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COMMUNICATION
employees at mobilink can communicate freely and can share their views
and ideas for the beneficial of company.
LEADER SHIP
Managers of mobilink lead their sub-ordinates fairly and motivate their
employees on about their work. Managers are capable of what they are doing.
OPINION
We got different opinion of different employees about their job satisfaction
aspects & we got following reason of job satisfaction.
Being treated with respect
training you receive
Physical working condition
Promotion opportunities
TEAM
Team management matter almost at mobilink & employees feel good with
team working.
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THANKS